The Commonwealth Ombudsman released a new report examining the fairness and decision-making relating to compensation paid to job seekers who had their income support payments cancelled unlawfully.

A 45-year-old man with disabilities was referred to hospital for intravenous antibiotics but had to wait 34 hours for the medication. By the time he received the antibiotics it was too late and he died from sepsis. The Parliamentary and Health Service Ombudsman found that his death was avoidable.

The City of Toronto’s Ombudsman Kwame Addo says the City’s Employment and Social Services division made multiple errors in how it responded to a Toronto mother who’d received overpayments in social assistance. Addo says City staff did not give the client a clear explanation of what she owed, neglected information that supported her case, didn’t speak to her to understand the facts and kept her waiting for hours when she tried to speak to a supervisor.

El encuentro, organizado por el Instituto Latinoamericano del Ombudsman-Defensorías del Pueblo (ILO), reunió a representantes de Chile, Argentina, Brasil, El Salvador y Angola para debatir los desafíos de las instituciones defensoras de derechos humanos.

A new report by the NSW Ombudsman has concluded that the state’s Intensive Therapeutic Care program for children in Out-of-Home Care with high and complex needs is not operating as intended and is not achieving its key objectives.

This quarterly newsletter of the Office of the Ombudsman Punjab highlights significant initiatives and milestones achieved between July and September 2025. Kindly click here to access the Ombudsman Punjab’s Newsletter.

The IOI publishes its Annual Report every year, to inform about membership matters, as well as the most important projects, services and developments of the past membership year. The Annual Report 2024/2025 is now available online. Click here to read our report and learn more about the main activities of the past membership year.

The office of Provincial Ombudsman Sindh and HANDS Welfare Foundation have formalized a strategic partnership through the signing of a Memorandum of Understanding at the Ombudsman’s Headquarters, aimed at enhancing citizens’ access to free and fair justice. Under this agreement, a joint action plan will be developed to strengthen public service delivery and ensure efficient, transparent, and citizen-focused grievance redressal across Sindh.