UK: Radical complaint handling drive initiated by leading health and social care organisations
Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.
POLAND: A well-functioning local government
The upcoming municipal elections in Poland created a good opportunity to discuss the problems faced by residents of communes, districts and voivodeships. For this purpose, the Human Rights Defender has created a second index of problems developed on the basis of requests and complaints received by the Office of the Human Rights Defender.
WORLD: Network of Information Commissioners publishes international exchange survey 2014
The latest International Survey of Information Commissioners, conducted by the Centre for Freedom of Information, has been published including responses provided by 53 Commissioners/Ombudsman in 33 countries.