IOI – Connecting Public Service
Ombudsmen Globally

Guided by the objective to provide Ombudsman institutions worldwide with best practice papers on Ombudsman-related topics, the IOI is pleased to circulate a draft of the 2nd Issue on “Securing effective change – how to make recommendations that bring about sustainable improvement to public administration” to the wider membership for comments, remarks and input.  
Manitoba Ombudsman has released a report under the Personal Health Information Act (PHIA) related to unauthorized access to personal health information in the databases of the Provincial Drug Program (PDP) branch within Manitoba Health, Seniors and Active Living (MHSAL).
On 5 December 2017, Malawi Ombudsman Martha Chizuma released a systemic report titled “Out of Sight, Out of Mind.” This is a report on an investigation into allegations of maladministration in the mental health service delivery and injustices on patients with mental disorders in the Central Region of Malawi.The full report is available here.