IOI – Connecting Public Service
Ombudsmen Globally

On 9 August 2018, the OSCE Office for Democratic Institutions and Human Rights (ODIHR) and Penal Reform International (PRI) published a “Guidance Document on the Nelson Mandela Rules – Implementing the United Nations revised Standard Minimum Rules for the Treatment of Prisoners”.
The Public Protector of Zambia, Mrs Caroline C.Z Sokoni in her capacity as the International Ombudsman Institute (IOI) Africa Regional President and Treasurer General of African Ombudsman and Mediators Association (AOMA), met with the Swedish Ambassador to Zambia Mr Henrik Cederin on 9th August 2018 and the European Union (EU) Ambassador, Head of Delegation to the Republic of Zambia and COMESA Mr Alessandro Mariani on 10th August 2018 respectively.


Radio Ombudsman is the regular podcast of the Parliamentary and Health Service Ombudsman (PHSO) featuring conversations on a range of topics such as NHS investigations, good complaint handling and improving public services. The podcast is hosted by Ombudsman Rob Behrens and it aims to generate lively discussion and interesting ideas.