Australian & New Zealand Ombudsman Association (ANZOA)

On the occasion of an IOI Board of Directors meeting, which was held in Namibia in 2015, IOI President John R. Walters and ANZOA Executive member Colin Neave signed a Memorandum of Understanding between the two institutions.

The Australian and New Zealand Ombudsman Association (ANZOA) is the peak body for Ombudsmen in Australia and New Zealand.

By signing the Memorandum, both institutions recognized that they share similar objectives to strengthen the concept of ombudsmanship, and encouraging existing and new ombudsman institutions in their work of assisting, enhancing and protecting civil and human rights.

African Ombudsman and Mediator Association (AOMA)

At the Vienna mid-term meeting of the Board in April 2013, a Memorandum of Understanding was signed by IOI President Dame Beverley Wakem and AOMA 1st Vice-President Alima Déborah Traore (Médiateur of Burkina Faso), which stresses the willingness of both organisations to strongly cooperate and envisages participation in conferences and meetings, study visits and training workshops as well as an intensified exchange of information.

The Memorandum of Understanding between AOMA and the IOI dates back to an IOI Board meeting held in Zambia in 2011, to which representatives of AOMA were cordially invited as observers. Following a fruitful dialogue on the work and achievements of both organisations, AOMA and IOI recognised that they share similar values and objectives and confirmed their willingness to establish a mutually advantageous and cooperative relationship with a view to sharing best practices in the field of monitoring and investigation of public administration.

British and Irish Ombudsman Association (OA)

On 12 and 13 May 2016 IOI Secretary General Günther Kräuter attended the Annual Meeting and Conference of the British and Irish Ombudsman Association (OA) in Dublin and signed a Memorandum of Understanding with OA Chairman Lewis Shand Smith.

The British and Irish Ombudsman Association is a professional association for ombudsmen and complaint handlers, their staff and others interested in the work of independent complaint resolutions.

By signing the Memorandum, both institutions recognized that they share similar objectives to strengthen the concept of ombudsmanship, to enhance mutual participation in conferences and meetings, study visits and training workshops and to facilitate exchange of information and expertise.

Federación Iberoamericana del Ombudsman (FIO)

On the occasion of an IOI workshop held in Barcelona in April 2016, IOI President Adv. John R. Waltrs and the President of the Fedration of Ibero-American Ombudsman (Federación Iberoamericana del Ombudsman, FIO), Prof. José de Faria Costa, signed a Memorandum of Understanding between the two institutions, which marked a significant milestone in the relations of the IOI with its Latin American counterparts.

By signing the Memorandum, both institutions recognized that they share similar objectives to strengthen the concept of ombudsmanship, and encouraging existing and new ombudsman institutions in their work of assisting, enhancing and protecting civil and human rights.

Instituto Latinoamericano del Ombudsman - Defensor del Pueblo (ILO)

On the occasion of the annual meeting of the IOI Board of Directors taking place in Vienna in October 2014, IOI President Dame Beverley Wakem and the President of the Institute of Latin-American Ombudsman (Instituto Latinoamericano del Ombudsman – Defensor del Pueblo), Dr. Carlos Constenla, signed a Memorandum of Understanding between the two institutions, which marked a significant milestone in the relations of the IOI, its members and its Latin American counterparts.

Created in 1984, the ILO is aimed at encouraging the concept of ombudsmanship, contributing to the reinforcement of democratic processes and promoting and protecting human rights as well as its implementation. Additionally to enhancing the concept of ombudsmanship, the ILO fosters studies related to the concept of ombudsmanship and seeks the creation of networks and cooperation amongst various Ombudsman institutions.

By signing the Memorandum, both institutions recognized that they share similar objectives to strengthen the concept of ombudsmanship, and encouraging existing and new ombudsman institutions in their work of assisting, enhancing and protecting civil and human rights.

International Coordinating Committee of NHRIs (ICC)

The 28th Annual Meeting of the International Coordinating Committee (ICC) of National Institutions for the Promotion and Protection of Human Rights in Geneva was marked by the official signing of a Memorandum of Understanding between the ICC and the IOI on 12 March 2015.

Since 2009 the IOI maintained a close relationship and on-going dialogue with the ICC, with a view to raise awareness among the NHRI community about the general role of Ombudsman institutions and the importance of their every-day work in the promotion and protection of human rights and the fight against violations of these rights.

The Memorandum of Understanding was signed in Geneva on 12 March 2015 and the leaders of both organizations emphasised the high value of this cooperation agreement and expressed their deep hope that members from both organisations will mutually benefit of this joint cooperation.

Intern. Anti-Corruption Academy (IACA)

The International Anti-Corruption Academy (IACA) is an international organization located in Laxenburg, Austria, and was founded in a joint initiative by the United Nations Office on Drugs and Crime (UNODC), the Republic of Austria, the European Anti-Fraud Office (OLAF) and other stakeholders.

IACA currently has 61 members and numerous cooperation partners, such as the World Economic Forum or the World Bank Group. The organization functions as an independent centre of excellence in the field of anti-corruption education, training and academic research and offers training programs and a Master in Anti-Corruption Studies (MACS).

In its attempt to encourage professional development of its members through cooperation and training the IOI initiated cooperation with IACA and a Memorandum of Understanding between IACA and the IOI was signed on 30 November 2012 by Martin Kreutner, Dean of IACA and IOI Secretary General Peter Kostelka on behalf of the IOI.

This Memorandum of Understanding will further strengthen the relationship between the two international organizations and foster the cooperation in the prevention against corruption and developing joint training initiatives in the anti-corruption field.

Ontario Ombudsman (SYT)

Ontario Ombudsman André Marin has enabled the IOI to extend the reach of the “Sharpening Your Teeth” (SYT) training he has developed for his organisation and other integrity agencies. SYT training courses held by the IOI in partnership with the Office of the Ontario Ombudsman have proven very successful and continue to be offered in the IOI Regions as well.

This successful educational program for staff members of Ombudsman institutions was invented by the Ontario Ombudsman in 2005. The specific IOI edition consists of a three-day training on systemic investigations and briefs participants on the principles of excellent investigative work, conducting interviews, assessing evidence, report writing and communicating with the public.

Queen Margaret University

Since September 2012, the IOI in conjunction with Queen Margaret University, Scotland is offering a training course in investigative techniques. This training session for investigative ombudsman staff consists of a three-day training course on complaint assessment, effective investigation, acting on findings, effective communication and reporting.

The Queen Margaret University has an excellent reputation as a centre for ombudsman and complaint handling practice and the trainings are being conducted by a group of accredited trainers in cooperation with the Queen Margaret University. At the moment the trainings are being offered in English. Both QMU and IOI are planning to offer the training in Spanish and French in the future and preliminary talks are well under way.

UniCredit Bank Austria

In its effort to encourage professional development of its members, the IOI focuses on offering different training initiatives to its members.

In the course of the past three years the IOI was able to attract external sponsors for these training activities, among them UniCredit Bank Austria, which has been supporting IOI activities on an annual basis since 2009 and has regularly contributed to scholarships.

City of Vienna

In its effort to encourage professional development of its members, the IOI focuses on offering different training initiatives to its members.

In the course of the past three years the IOI was able to attract external sponsors for these training activities, among them the City of Vienna, which has been supporting IOI activities on an annual basis since 2009. It is thanks to this financial support, that some of the scholarships offered, enabled institutions with limited financial resources to send staff members to the trainings held in Vienna.