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2025-09-05OCC champions good governance through inter-government roundtable
Demonstrating its dedication to progress and collaboration, the Office of the Complaints Commission successfully concluded its Inter-Government Roundtable Discussion, held on Tuesday, 5th August 2025. This event marks a significant milestone in enhancing services for residents across the islands.
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2025-09-05AORC_Webinar_NewsArticle_Ombudsman Offices at the Forefront_Promoting Gender Equality and Justice
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2025-09-05
Newly elected Vice-Presidents take office
The positions of the two IOI Vice-Presidents became vacant earlier this year and the IOI General Secretariat held an electronic ballot to fill these vacancies. The deadline for voting ended on 19 August 2025 and the newly elected Vice-Presidents are Ms. Nadine Mailloux, Ombudsman of Montreal (Canada) and Ms. Ayesha Hamid, Ombudsman of the Province of Punjab (Pakistan).
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2025-09-05
Workshop at NED University held on 2 September 2025 to select 10 ambassadors for Ombudsman Sindh
A workshop was held on 2 September 2025 at the NED University Karachi chaired by Mr. Sohail Ahmed Rajput, Honourable Provincial Ombudsman Sindh, to select ten students of NED University as Brand Ambassadors of the Provincial Ombudsman Sindh. The students will be given the task to disseminate information about the role and functions of the Ombudsman among the students and the public at large.
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2025-09-05
IOI Asian Regional Meeting 2025 & International Conference on the Theme “Strengthening the Rule of Law through Ombudsman Institutions” to be held in Lahore, Pakistan from October 7–9, 2025
For the first time in history, Pakistan will proudly host the IOI Asian Regional Meeting 2025, bringing together ombudsman leaders, experts, and stakeholders from across Asia and beyond. The event, organized by the Office of the Ombudsman Punjab, marks a milestone in Pakistan’s growing role in strengthening international cooperation, accountability, and citizen rights protection.
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2025-09-05
The State Comptroller and Ombudsman presented the Ombudsman's 51st Annual Report to the Speaker of the Knesset
On July 1, 2025 the State Comptroller and Ombudsman of Israel, Mr. Matanyahu Englman, presented to the Speaker of the Knesset (Israeli parliament) the Ombudsman Annual Report 51 for the year 2024. Nearly 22,000 complaints were received in 2024 representing an increase of 50% compared with 2019.
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2025-09-05
Quarterly Newsletter - September 2025 of the Tax Ombudsman
The Office of the Tax Ombudsman of Australia, Ms Ruth Owen CBE, reboots its Quarterly Newsletter and starts with its first issue for September 2025. Kindly click here to access the newsletter.
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2025-09-05
The DPU has confirmed its participation in COP30 and launched a series of special reports
The initiative highlights actions taken by the Federal Public Defenders’ Office (DPU) to protect vulnerable populations and tackle the climate crisis.
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2023-12-14
Annual Report on the activities of the National Mechanism for the Prevention of Torture in 2022
On 18 December 2022, 20 years had passed since the adoption, by the UN General Assembly, of the Optional Protocol to the UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment. Thanks to the implementation of the OPCAT into the Polish legal system, the National Mechanism for the Prevention of Torture has been operating in Poland for nearly 15 years already as part of the Office of the Commissioner for Human Rights.
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2023-12-14
Seimas Ombudspersons’ Office pays visit to Danish Parliamentary Ombudsman
On 20-24 November 2023, Seimas Ombudsperson Erika Leonaitė and the advisors of the Human Rights Division of the Office visited Copenhagen. The study visit was organised by the Danish Parliamentary Ombudsman's Office, which not only deals with complaints, like most Ombudsman institutions, but also carries out national torture prevention functions in accordance with the Optional Protocol to the UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment.
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2023-12-14
Rapport spécial du Protecteur du citoyen sur les mécanismes de divulgations au sein des organismes publics du Québec
Le protecteur du citoyen, Marc-André Dowd, a rendu public le 7 décembre 2023 un rapport spécial en matière d’intégrité publique intitulé Notoriété et crédibilité des mécanismes de divulgation au sein des organismes publics québécois. Ses constats résultent d’un sondage auprès du personnel de l’État pour évaluer la notoriété des moyens de divulgation, leur accessibilité et la confiance qu’ils inspirent.
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2023-12-14
AOMA held its 7th General Assembly
The African Ombudsman and Mediators Association (AOMA) successfully concluded its 7th General Assembly in Kigali, Rwanda, from 27-29 November 2023. Themed "Navigating Ethical Dilemmas in Mediation and Ombudsman Roles," this assembly was a pivotal forum for leaders and delegates from across Africa to engage in meaningful discussions regarding the evolving ethical considerations in mediation and Ombudsman services.
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2014-02-10
Defensoría del Pueblo - Annual Report 2008 (executive summary) - EN
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2012-10-25
AOT - 4th Edition
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2025-08-29
Analizamos la salud mental de las infancias en la Red Niñez y Adolescencia de la Federación Iberoamericana del Ombudsperson
La Defensoría de la Infancia y Adolescencia de Andalucía (DIAA) ha analizado la salud mental infantil y juvenil como una prioridad en las políticas públicas en la última publicación de la revista que editan defensores de España e Iberoamérica integrados en la Red de Niñez y Adolescencia de la Federación Iberoamericana del Ombudsperson (FIO). En esta publicación participan junto a la Defensoría andaluza la Defensoría del Pueblo de Bolivia, el Síndic de Greuges de Cataluña, el Ararteko vasco, la Defensoría del Pueblo de Perú, la Comisión estatal de Derechos Humanos del Estado de Nuevo León (México) y la Comisión de Derechos Humanos de la Ciudad de México.
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2025-08-29
Provincial Ombudsman Punjab - Newsletter 1st quarter - EN
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2025-08-29
Capacitación sobre Mediación en la Defensoría del Pueblo de la Provincia del Chaco
En el marco del Proyecto Institucional del IOI “Abordaje de Conflictos con la Administración Pública”, los Dres. Nora Cattaneo y Gustavo Murano, de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires, participaron en carácter de formadores de la jornada de capacitación presencial desarrollada en la Defensoría del Pueblo de la Provincia del Chaco.
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2025-08-29
NSW Ombudsman’s Casebook of investigations and complaint-handling case studies
The NSW Ombudsman tabled the 3rd biannual investigations and complaints summary report titled: Casebook July 2025: Investigations and complaint-handling case studies in Parliament on 31 July 2025. The report provides a glimpse into the thousands of complaints the Ombudsman receives each year, and some of the positive outcomes achieved.
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2025-08-29
DPCABA - Gacetilla capacitación Defensoría Chaco - ES
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2025-08-29
Sindh Ombudsman and Transparency International Pakistan pledge collaborative action on climate justice
In a significant step towards strengthening governance, accountability, and citizens’ access to justice, the Provincial Ombudsman Sindh, Mr. Muhammad Sohail Rajput, chaired a meeting on 25th August, 2025 with the delegation of Transparency International Pakistan (TI Pakistan), led by its Executive Director, Mr. Kashif Ali.