Turks and Caicos Islands | OCC champions good governance through inter-government roundtable

Demonstrating its dedication to progress and collaboration, the Office of the Complaints Commission successfully concluded its Inter-Government Roundtable Discussion, held on Tuesday, 5 August 2025. This event marks a significant milestone in enhancing services for residents across the islands.

The strategic forum brought together department representatives to collaboratively address service delivery challenges and identify solutions that will directly benefit residents of the Turks and Caicos Islands.

Statement from the Commissioner

"The Inter-Government Roundtable discussion held on Tuesday, 5th August 2025, marks a remarkable turning point in how we approach public service delivery," said Hon Rita Gardiner OBE, OTCI, Complaints Commissioner (Ombudsman). "We witnessed outstanding collaboration as stakeholders from diverse government and statutory departments enthusiastically worked together to identify practical solutions to longstanding challenges. This is not just about improving processes, it's about positively rebuilding trust and ensuring every citizen receives the high-quality service they truly deserve."

Key outcomes achieved

The roundtable was a resounding success, with participants eagerly identifying and addressing key areas for improvement, sharing innovative suggestions to enhance the services we deliver to the general public, such as:

• Enhance communication between government and statutory departments with the OCC
• Improve public access and faster response time to complaints, further building public trust and confidence.

Immediate next steps 

Each participating department will designate a liaison representative to coordinate ongoing collaboration. "The designation of department liaisons eliminates communication barriers and ensures we maintain the momentum generated by this initiative," added Hon. Gardiner. "Citizens can expect to see improvements in the coming months."

Commitment to Accountability 

The Office of the Complaints Commission is firmly committed to fostering ongoing inter-governmental cooperation and enthusiastically welcomes feedback from both government departments and the public as we work towards improvement.

This initiative strengthens the Complaints Commission's mandate to promote accountability and an effective, efficient public service across the Turks and Caicos Islands, with the goal of promoting good governance here in the Turks and Caicos Islands. 

Source: The Office of the Ombudsman Turks and Caicos Islands