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2019-02-22Athens_Group Photo
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2019-02-22
Athens_Group Photo
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2025-07-11NSW Ombudsman places agencies on notice about any attempts to block complaints to integrity bodies
A special report by the NSW Ombudsman has recommended that Government agencies be formally reminded that they are not to block individuals from making a report or complaint to NSW integrity bodies.
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2017-12-18
SPSO publishes thematic report on learning from complaints
The Scottish Public Services Ombudsman (SPSO) published its second thematic report on “Making Complaints Work For Everyone”. The report focuses on the impact of complaints on staff who have been complained. It identifies the causes of negative staff experiences of complaints, and offers a number of resources that can help prevent these difficulties whilst ensuring that the rights of the service user are properly observed.
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2018-07-06
4th IOI Workshop for NPMs - Strengthening follow-up NPM recommendations - Draft Programme
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2025-06-26
Sindh Ombudsman establishes Climate & Disaster Justice Unit
The Provincial Ombudsman Sindh, Mr. Muhammad Sohail Rajput, inaugurated the one-of-its-kind Climate & Disaster Justice Unit, a pioneering initiative to ensure expeditious and justifiable redressal of complaints stemming from climate-related and man-made disasters. The Unit will be a fast-paced mechanism resolving issues of delay, corruption, or neglect in relief, rehabilitation and public service delivery. It will be working on safeguarding vulnerable groups, inclusive governance, and coordination with UN agencies, NGOs, and civil society.
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2025-06-12
Forum of Pakistan Ombudsman April 2025 Newsletter out now
Kindly click here to read the April newsletter of the Forum of Pakistan Ombudsman featuring news from many Pakistani IOI members.
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2025-05-23
Board of Directors holds annual meeting in Rabat
The IOI Board of Directors held its annual meeting from 11 – 15 May 2025 in Rabat (Morocco). The IOI expresses its gratitude to the host of this meeting, the office of the Mediator of the Kingdom of Morocco, for providing the perfect setting for three days of fruitful discussions and collegial and productive meetings.
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2025-06-06
Updated versions of Best Practice Papers now available
The IOI introduced a publication series of Best Practice Papers (BPPs) with a view to providing guidance material for strong and independent Ombudsman institutions. Revised versions of two papers of this publication series, namely the BPP on ‘Developing and Reforming Ombudsman Institutions’ and the BPP on ‘Dealing with challenging behaviour’ are now available on the IOI Website.
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2025-05-29
Webinar – Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens
The African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators Association (AOMA) in collaboration with the International Ombudsman Institute (IOI) cordially invite you to a webinar on Tuesday, 3 June 2025, on "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens". Based on the latest IOI Best Practice Paper developed by the Office of the Ombudsman of the Netherlands, this webinar will explore practical strategies to improve visibility, trust, and access to Ombudsman services. Interpretation into all IOI working languages will be available.
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2025-05-29
Ombudsman in Cabinda to close Ombudsman Week 2025
The Ombudsman began a two-day visit to the province of Cabinda on 28 April 2025, where she held a courtesy meeting with the Provincial Governor, Suzana Fernanda Pemba Abreu. Florbela Rocha Araújo's trip comes on the closing day of Ombudsman's Week, celebrated annually throughout the country from 19 to 28 April.
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2025-06-26
National Ombudsman releases Annual report 2024: Put Citizens First
A government that truly serves its citizens makes plans that are realistic and feasible. Cabinet plans should never lead to unrealistic or unlawful plans for which others would get the blame if and when things go wrong. That is what the Ombudsmen write in their 2024 Annual Report, which is availiable now.
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2025-05-30
Ombudsman probes enhanced management of countryside ancillary tourist facilities to pursue “tourism is everywhere”
The Ombudsman, Mr Jack Chan, on 29 May 2025 announced the launch of a direct investigation operation to examine the Hong Kong Special Administrative Region Government’s management of countryside ancillary tourist facilities to align with its efforts to develop green tourism and the pursuit of the ideas of “tourism is everywhere” and “sightseeing all over Hong Kong”.
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2025-07-03
Ombudsman Sindh launches collaborative outreach initiative with UN agencies and civil society
Mr. Muhammad Sohail Rajput, Provincial Ombudsman Sindh, chaired a high-level meeting attended by representatives of prominent UN agencies, foreign and local NGOs, community based organizations, local support organizations, and civil society organizations to formally launch the “Awareness and Outreach Program - A Collaborative Initiative.” This initiative is aimed at strengthening public awareness of citizens’ rights, promoting transparency and accountability, and enhancing the visibility and accessibility of grievance redress mechanisms across Sindh.
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2025-05-23
African Ombudsman received at Presidential Palace
On 24 April 2025, the President of the Republic of Angola, João Lourenço, met at the Presidential Palace in Luanda with a delegation from the Association of African Ombudsman and Mediators, AOMA.
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2017-10-23
Councils reminded of their duty to homeless families following Ombudsman investigation
Local authorities are being reminded about the need to house homeless families appropriately, following two separate investigations into the London Borough of Redbridge by the Local Government and Social Care Ombudsman.
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2025-06-06
CY Issues Correction to Hsinchu County Government for Dereliction of Duty in Blocking Legal Residents’ Passage
A legally constructed building located on a road section in Guanxi township, Hsinchu County has been placed with various barriers and obstacles in front of its entrance by perpetrators since 2020. Despite repeated petitions from the residents, the Hsinchu County Government failed to provide an appropriate response. The Control Yuan members Lin Yu-Jung and Shih Chin-Fang conducted an investigation and concluded that the Hsinchu County Government was derelict in its duties.
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2018-12-07
Chris Field, Peter Tyndall, Günther Kräuter, Connie Lau, Ulrike Grieshofer, Peter Boshier (f.l.t.r.)
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2025-06-12
BC Ombudsperson Jay Chalke Announces Departure After 10 Years of Service
After a decade as British Columbia’s Ombudsperson, Jay Chalke has announced his decision to step down from his role in early 2026. Chalke, the longest-serving Ombudsperson in the province’s history, has been a steadfast advocate for fairness and accountability in public administration.
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2025-05-16
Brand ambassador workshop held at Szabist University to select 10 students as ambassadors for Ombudsman Sindh
A workshop under the Provincial Ombudsman Sindh’s Ambassador Program was held at SZABIST University on 28 April 2025 highlighting the role of the Ombudsman Office in providing administrative justice to the public.
