AORC | Webinar – Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens

The African Ombudsman Research Centre (AORC)

in collaboration with the International Ombudsman Institute (IOI)

cordially invite you to a

Webinar on "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens"

Date: Tuesday, 03 June 2025
Time: 10H00 – 11H30 AM SA (GMT+2)

Facilitator: Hon. Charles Dulo, Ombudsman of Kenya

Speakers:

• Ms. Ayeh Zarrinkhameh, Senior Researcher, National Ombudsman of the Netherlands
• Ms. Bo Beke, Researcher, National Ombudsman of the Netherlands
• Mr. Stephan Sjouke, Head International Affairs, National Ombudsman of the Netherlands

The webinar will explore practical strategies to improve visibility, trust, and access to Ombudsman services. Drawing on the IOI Best Practice Paper: Connecting with Communities – Outreach Practices from Ombudsman Around the World, launched at the 2024 IOI World Conference, the session highlights outreach initiatives that have proven effective in increasing public engagement. Please take some time to peruse the attached best practice paper before the session.

Kindly click here to register for the webinar and read the invitation attached below for any further information.

Source: African Ombudsman Research Centre (AORC)