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2019-11-04Update from the Inspector-General of Taxation
It has been six months since Mrs. Karen Payne assumed the position as Inspector-General and Taxation Ombudsman of Australia (IGTO). She now used the opportunity to give an update and show what has happened in those last months.
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2019-11-04
SPSO presents Annual Report 2018-2019
The Scottish Public Services Ombudsman (SPSO) has just published its Annual Report for the period 2018-2019. The report highlights the office’s achievements in what according to Ombudsman Rosemary Agnew was “both a challenging and an exciting year.” She said that despite increasing caseloads (both complaints and Scottish Welfare Fund review applications) the SPSO continues to perform to an excellent standard, maintaining a consistently high level and quality of output.
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2019-11-07
Policy fully accepted Ombudsman´s recommendations on arrestees´ rights
The draft decision of the Armenian Government on making changes in the internal regulation of places for keeping arrestees in the RA Police system was submitted for the opinion of the Human Rights Defender of the Republic of Armenia. The study of the project indicates that it fully reflects the recommendations made by the Ombudsman.
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2019-11-04
The government is becoming invisible to citizens, but remains responsible
National Ombudsman Reinier van Zutphen closes a year of exploration on 31 October with the conference "Who will participate? Citizens and government in 2030?" Prime Minister Mark Rutte was one of his discussion partners during the congress. Irish Ombudsman and IOI President Peter Tyndall led two workshops on cooperation between ombudsman organisations. With 450 participants, the conference was a success.
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2019-11-11
Ombudsman participates at conference on “Religion and Human Rights”
The Ombudsman Institution of Azerbaijan and the State Committee on Affairs with Religious Associations, Law and Human Rights Institute of the Azerbaijan National Academy of Sciences jointly organized a conference on “Religion and Human Rights” in Baku.
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2019-11-12
Ombudsman Hong Kong introduces new incentive for promoting good public administration
At the Presentation Ceremony of The Ombudsman’s Awards on 8 November 2019, the Ombudsman of Hong Kong, China, Ms Winnie Chiu, emphasised that the promotion of good public administration is the primary focus of the Office of The Ombudsman’s work. Following its complaint handling and direct investigations, the Office makes recommendations for improvement and proactively monitors the progress of implementation. In addition to holding the annual Awards, the Office has introduced a new incentive of issuing appreciation letters to public officers in recognition of their efforts to resolve complaints.
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2019-11-12
Online survey for new publication on ODR and Ombudsmanship
A new edition of the book “Online Dispute Resolution: Theory and Practice: A Treatise on Technology and Dispute Resolution” is in preparation. The chapter on ODR and Ombudsmanship will be updated and will investigate the uptake (or not) of technology assisted Ombudsman work. You are kindly asked to contribute to the survey.
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2019-11-13
Exhumations and payments on the side - cemetery worker’s disregard for due process added to burden of grieving families
A former Council employee at the Mildura Cemetery Trust in Victoria, Australia, misused his position for personal benefit and made careless mistakes that distressed grieving families, Victorian Ombudsman Deborah Glass has found. Her investigation looked into allegations about the employee, who worked at Mildura’s Nichols Point and Murray Pines cemeteries from 1993 to August 2018.
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2019-11-15
Ombudsman institutions to be strengthened by Council of Europe recommendation
Irish Ombudsman and IOI President Peter Tyndall has warmly welcomed a Council of Europe recommendation which will further strengthen ombudsman institutions across Europe. The 47-member Council of Europe has called on member States to put in place independent ombudsman institutions with a firm legal basis and protect them when needed.
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2019-11-14
Joint annual report of the Netherlands' Ombudsman Institutions
The National Ombudsman of the Netherlands, the Ombudsman for Children and the Ombudsman for Veterans have just published a joint Annual Report 2018. The report includes a number of case studies which illustrate their work.
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2019-11-15
Ombudsman of the Republic of Sierra Leone presents annual report
The Ombudsman of the Republic of Sierra Leone, Leon Jenkins-Johnston Esq. presented the Ombudsman's Annual Report for 2018 and the first half of 2019 to His Excellency, Rtd. Brig. Julius Maada Bio at State House. In 2018, 532 complaints were lodged in his office of which 330 were concluded.
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2019-11-18
Ombudsman Hong Kong announces results of own motion investigation
The Ombudsman of Hong Kong SAR, Ms Winnie CHIU, announced on 14 November, 2019, the results of an own motion investigation on the notification mechanism and arrangements for imprisoned singleton public rental housing tenants.
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2019-11-18
EU Charter of Fundamental Rights marks its 10th anniversary
On 1 December 2019, the EU Charter of Fundamental Rights will celebrate its 10th anniversary since it became legally binding, with the entry into force of the Lisbon Treaty on 1 December 2009. To mark this anniversary, the European Commission, together with the Finnish Presidency of the Council of the European Union and the European Union Agency for Fundamental Rights (FRA), held a conference on 12 November 2019, with the aim of looking at how to improve the use and awareness of the Charter to bringing it to life for citizens in the EU.
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2019-11-18
Forbidding smoking in cells at Helsinki Prison
According to Deputy-Ombudsman Pasi Pölönen, more precise regulation is required concerning smoking bans in prisons. Any lack of clarity in regulations should be urgently rectified because the health of personnel working in prisons and of prisoners who do not smoke must be safeguarded.
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2019-11-19
Retired Judge Mwaimu appointed new Chair of CHRAGG
The Commission for Human Rights and Good Governance (CHRAGG) Tanzania is delighted to share the appointment of Chairman/Ombudsman Judge (Rtd) Mathew Pauwa Mhina Mwaimu, who took office with effect from 04 November 2019.
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2019-11-20
Latest edition of the newsletter “The Ombudsman” published
The Australian and New Zealand Ombudsman Association (ANZOA) has just released the latest edition of its newsletter ‘The Ombudsman’. This newsletter includes different examples of the work that Ombudsman offices across Australia and New Zealand are doing.
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2019-11-25
New report “wakeup call” for council leaders
The Chief Ombudsman says his latest report into official information practice at local authorities is a wakeup call for all council leaders about the importance of an open and transparent workplace culture – and their accountability for achieving that.
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2019-11-25
Safeguard women against partner violence
Millions of women and girls in Europe suffer physical, sexual or psychological violence at the hands of their partner or family members. On International Day for the Elimination of Violence against Women on 25 November, the European Union Agency for Fundamental Rights (FRA) calls on the EU and its Member States to step up their commitment towards ending violence against women.
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2019-11-25
Ombudsman Hong Kong probes LCSD’s regulation of public coaching activities at public swimming pools
The Ombudsman of Hong Kong, Ms Winnie Chiu, has recently announced a direct investigation to examine the Leisure and Cultural Services Department (LCSD)’s regulation of public coaching activities at public swimming pools.
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2019-11-26
Ombudsman for Wales publishes human rights focused casebook
This is the first time the office has published a collection of cases the Ombudsman has dealt with where human rights matters have either been raised as part of the original complaint or have been pivotal to the findings.
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