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  • 2015-05-22

    IOI World Conferences

    Pursuant to Article 14.4 of the IOI By-laws “A regular meeting of the Voting members (the General Assembly) shall be held in conjunction with each International Ombudsman Conference, at least every four years.”

  • 2015-05-22

    Structure

    The International Ombudsman Institute is organised in regional chapters in Africa, Asia, Australasia & Pacific, Europe, the Caribbean and Latin America, and North America.

  • 2015-05-22

    Policies, Principles & Declarations

    As the only global organisation representing Ombudsman institutions, IOI considers policy areas that are of specific importance to its members and therefore contributes to improving public services around the world.  

  • 2015-05-21

    Case Database

    A great demand among members for an electronic platform to facilitate the exchange of experience and best practices with colleagues on an international level led to the incorporation of this online-based case database to the member area of our website.  

  • 2021-02-01

    El Síndic investiga el presunto maltrato a un bebé de Lleida

    Investiga las actuaciones de detección, prevención y coordinación frente al presunto maltrato La normativa establece la obligación de los poderes públicos de adoptar todas las medidas necesarias para proteger a los niños de cualquier forma de maltrato.  

  • 2021-02-01

    Greece - NPM Report 2019 - EN

  • 2021-02-01

    Greece - NPM Report 2019 - EN

  • 2021-02-01

    Greece - NPM Report 2018 - EN

  • 2015-05-20

    Allocution du Protecteur du citoyen du Québec au Forum des ombudsmans canadiens – L’évaluation de la performance de l’ombudsman : comment répondre à sa nécessité, tout en évitant les écueils?

    Lors d’une conférence donnée au Forum des ombudsmans canadiens, le 13 mai, la protectrice du citoyen du Québec, Mme Raymonde Saint-Germain, s’est exprimée sur la question de l’évaluation de la qualité du travail de l’ombudsman et de son impact. Un sujet d’actualité, puisque les ombudsmans, de plus en plus appelés à répondre de leur performance et de leur valeur ajoutée, sont à la recherche de critères et d’indicateurs sur lesquels appuyer objectivement leur évaluation, a-t-elle souligné.

  • 2015-05-20

    Occasional Papers (1979-2008)

    The International Ombudsman Institute's Occasional Paper Series were published frequently between 1979 and 2008. The papers are available online.

  • 2015-05-20

    IOI Directory

    The key data of all IOI member institutions is available on the IOI website and the Secretariat is continuously working to improve the available data. The IOI Directory itself can be easily downloaded in PDF format for further use.

  • 2015-05-13

    Training

    The huge success of the training sessions showed that there is a strong demand among member institutions for training activities. The IOI has become highly aware of the necessity of training programmes for its members and is planning to offer additional training courses focusing on areas that are of specific concern to ombudsman institutions and taking into account regional topics of specific interest.

  • 2015-05-13

    Victorian Ombudsman welcomes government response on age care facility

    The Ombudsman welcomed the government's acceptance of her recommendation to make ex gratia payments to former residents of the Mentone Gardens aged care facility. Victorian Ombudsman Deborah Glass is pleased the government is taking steps to make redress.

  • 2015-05-13

    New Manitoba Ombudsman appointed

    Charlene Paquin became Manitoba’s ombudsman on 4 May 2015. Ms Paquin has many years of public service experience including both policy and service delivery and she follows Mel Holley, who announced his retirement after three years and four months as acting Manitoba Ombudsman.

  • 2015-05-13

    Regional subsidies

    Using membership fees Executive Committee of the IOI is able to grant subsidies for regional projects based on a transparent tender procedure.

  • 2021-01-28

    Reunión virtual de ADPRA con la secretaria de Acceso a la Salud de la Nación

    Los defensores del Pueblo del país mantuvieron un encuentro este martes por la tarde. La secretaria nacional y otros funcionarios del ministerio presentaron información detallada de las vacunas contra la COVID-19 y los principales lineamientos acerca de la campaña nacional de vacunación.

  • 2015-05-12

    Europe

    For more information about the IOI's European Region click here.

  • 2015-05-12

    Australasia & Pacific

    For more information about the IOI's Australasian & Pacific (APOR) Region click here.

  • 2015-05-12

    Case study to evaluate impact of Ombudsman investigations on public administration

    Groundbreaking project of Toronto Ombudsman to evaluate impact of Ombudsman investigations on public administration now also available in French.

  • 2015-05-12

    Asia

    For more information about the IOI's Asian Region click here.

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