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2025-07-04IOI European Region Quarterly Newsletter - April - June 2025
Kindly click here to read the IOI European Region’s Quarterly Newsletter for the period from April 2025 to June 2025.
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2025-07-04
Ombudsman Quarterly Review - Winter 2025 edition
Kindly click here to read the first Ombudsman Quarterly Review since the appointment of the new Chief Ombudsman of New Zealand, Mr. John Allen, including introductory words by Chief Ombudsman Allen.
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2025-07-04
June 2025 Issue of Waka Tangata APOR E-News now available
The Waka Tangata APOR E-News includes news and views from integrity organisations in the Pacific and Australasian Region. The June 2025 Issue number 15 of the Waka Tangata APOR E-News is now available.
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2022-09-23
Alberta Ombudsman publishes Annual Report
The 2021-22 report marks the 55th edition of its kind presented to Alberta’s Legislative Assembly. The number of requests for assistance and complaints about unfair treatment the office received increased slightly over year one of the pandemic with health-related matters remaining at the forefront.
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2022-03-01
Ombudsman’s Quarterly Review
2022 marks a big year for the New Zealand Ombudsman. The office is celebrating 60 years since ist establishment. Peter Boshier, Chief Ombudsman of New Zealand, emphasized that he is very proud to be leading the office, just as he is grateful for the leadership and vision that has been created by the Ombudsmen serving before him.
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2022-07-22
Ombudsman presents Newsletter for April-June 2022
The Office of the Ombudsman of Kenya has published Issue 5 of its newsletter, which covers the most important activities, achievements and developments in the period of April-June 2022. The Newsletter is available here.
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2025-07-11
NSW Ombudsman places agencies on notice about any attempts to block complaints to integrity bodies
A special report by the NSW Ombudsman has recommended that Government agencies be formally reminded that they are not to block individuals from making a report or complaint to NSW integrity bodies.
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2022-09-15
Public Protector partners with Levy Mwanawasa University Teaching Hospital
In an effort to promote and ensure compliance to laid down administrative procedures, practices and ethical conduct, the Office of the Public Protector is currently working with Levy Mwanawasa University Teaching Hospital orienting the newly recruited health workers and other members of staff.
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2022-04-01
New Public Services Ombudsman for Wales appointed
Michelle Morris took office as the new Public Services Ombudsman for Wales on 1 April 2022. She was previously Managing Director of Blaenau Gwent County Borough Council. Prior to that she worked for Highland Council in Scotland, for 10 years.
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2025-07-04
Inspector's report on men's rural prison released
On 19 June, the Palen Creen Correctional Centre inspection report was tabled in parliament. The report was prepared by the Queensland Ombudsman, Anthony Reilly, who is also the Inspector of Detention Services. The report makes 27 recommendations for areas of improvement for the men’s rural prison.
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2022-11-24
Western Australian Ombudsman commences major new function as Western Australian Charitable Trusts Commission
The Office of the Ombudsman of Western Australia has commenced a major new function as the Western Australian Charitable Trusts Commission following the proclamation of the Charitable Trusts Act 2022. There is a particular importance to charitable trusts in Western Australia given many are established for the purpose of advancing the interests of Aboriginal Western Australian communities.
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2025-06-12Ombudsman Thailand - 25th anniversary - Commemorative book - EN
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2022-06-27
Federal Ombudsman presents annual report 2021
On 2 May 2022, the Federal Ombudsman published its 2021 Annual Report and presented it to the Chamber of Representatives. The Office opened 8,202 files in 2021, which is a 20 % increase compared to 2019. In 2021, 1 complaint in 5 was still coronavirus related. Complaints about unemployment benefits continued to be rife.
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2025-07-03
Paula Sussex is named new Parliamentary and Health Service Ombudsman
Paula Sussex has been appointed Parliamentary and Health Service Ombudsman (PHSO) by His Majesty King Charles. She will take up the role from 1 August 2025 and arrangements are now in place, meaning all casework can progress as normal.
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2023-11-10
Ombudsman Western Australia - Annual Report 2022/23 - EN
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2022-05-25
Record number of complaints about public services to Ombudsman
Complaints to the Ombudsman about public services, such as those provided by government departments, local authorities and the HSE, reached a record high in 2021. Recently-appointed Ombudsman Ger Deering said that 4,004 complaints were received by his Office - a 17% increase on 2020, and the highest ever in the 38-year history of the Ombudsman.
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2023-03-23
Senior Leadership Visit to Jakarta
The Commonwealth Ombudsman, Mr Iain Anderson, visited the Ombudsman of the Republic of Indonesia (ORI) in Jakarta, Indonesia from 15-16 March 2023. This was the first in-person meeting between the offices since 2020, due to the COVID-19 pandemic.
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2022-12-01
Ombudsman welcomes enhanced ability to oversee children in care system
Chief Ombudsman Peter Boshier welcomes the enhanced children in care oversight role for his Office. The Act passed its Third Reading in Parliament in August and it will come into effect on 1 July 2023. The Act gives the Chief Ombudsman a greater ability to consider complaints and monitor and investigate systemic issues in this area.
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2022-10-10
PHSO survey finds that older generations are least likely to complain about NHS if unhappy
A survey conducted by the Office of the Parliamentary and Health Service Ombudsman (PHSO) found that those most likely to have used the National Health Service (NHS) during the pandemic are least likely to have complained if they were unhappy with the service.
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2025-04-25
Ombudsman announces results of direct investigation operation into Government’s regulation of occupational safety and health in construction industry
On 16 April 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s regulation of occupational safety and health in the construction industry, with 40 major recommendations for improvement made to the Labour Department, the Buildings Department and the Development Bureau.