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Casebook 2022 now available
The office of the Queensland Ombudsman continues to promote awareness and accessibility for communities in regional and remote areas, Indigenous, culturally and linguistically diverse communities, the homeless and prisoners.
Following are a few examples from the Ombudsman’s Casebook 2022 that resulted in positive outcomes for vulnerable people:
Improvements to Queensland Corrective Services hearing processes
It is important that closed environments are scrutinised to ensure that satisfactory compliance with key operational systems is demonstrated.
Clear communication of reasons and transparency in decision-making and recordkeeping
Following Morris’s surgery, there were complications that meant he required further surgery which was not available in the regional town where he lived.
Providing an internal review observes natural justice for complainant
Emily was under 18 years old and had previously been identified as a child in need of protection.
You can read more about the above mentioned three cases on Queensland Ombudsman’s blog.
You can find the Casebook 2022 in the download section further blow as well as on the website of the Queensland Ombudsman.
Casebooks contain a sample of the outcomes that the Ombudsman achieve for Queenslanders through investigations. Case studies are a tool for shared learning that help build greater knowledge in agencies to improve decision-making and administrative processes. An “Ombudsman insight” is included alongside many of the case studies, noting issues such as the importance of providing clear reasons for decisions, conducting genuine reviews of decisions, and keeping records.
Source: Office of the Queensland Ombudsman, Australia
