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Direct investigation results on air-conditioner dripping in public housing estates announced
On 7 August 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department (“HD”)’s handling of air-conditioner dripping in public housing estates, with 15 major recommendations for improvement made to HD.
Over 780,000 households, comprising about 2 million residents, live in 195 public housing estates under the Hong Kong Housing Authority (“HKHA”). HD and its property services agents (“PSAs”) are responsible for the daily management of these estates, which encompasses a wide array of duties. Proper management of public housing is a crucial livelihood issue. Following the Office of The Ombudsman’s direct investigation operation into illegal parking in public housing estates completed in March this year, this direct investigation operation deals with air-conditioner dripping.
Mr Chan said, “Over the years, HD has made extensive efforts to successfully alleviate the problem of air-conditioner dripping through the implementation of the air-conditioner drain-pipe installation programme, and inclusion of such misdeeds under the Marking Scheme for Estate Management Enforcement. The number of complaints received by HD dropped by 93 per cent from around 18,900 in 2005 to an average of around 1,300 from 2022 to 2024. This remarkable accomplishment merits recognition and appreciation.”
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Source: The Ombudsman Hong Kong, China
