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2026-02-20Commonwealth Ombudsman - Special Report - Phone call charges at the Alexander Maconochie Centre - EN
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2026-04-15Ambassador Program Concludes with Insightful Feedback and Certificate Distribution Ceremony
The second and concluding session of the Ambassador Program for students from the IBA University Karachi was held on 13 April 2026 at the Provincial Ombudsman Secretariat, followed by a certificate distribution ceremony.
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2026-04-10
Citizens need an accessible government specifically tailored to them: Record number of second line complaints at the Flemish Ombudsman Service
In 2025, the Flemish Ombudsman Service received 10,158 questions and complaints, with a remarkable increase in the number of second‑line complaints. A growing cohort of citizens ends up at the Flemish Ombuds Service when procedures are too complex, when they struggle with digital public service desks, or when communication from governmental actors is unclear. According to Flemish Ombudsman, Myriam Parys, these signals show that there is still room for improvement for the Flemish Government when it comes to becoming more accessible, transparent, and responsive. That is why she is advocating more than ever for a government that is tailored to the needs of the people.
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2026-04-10
Nomination du nouveau commissaire aux langues officielles du Canada
Kelly Burke devient la huitième commissaire aux langues officielles du Canada le 30 mars 2026. Reconnue pour sa vision stratégique, son sens du dialogue et son engagement envers un Canada véritablement bilingue, Mme Burke aborde son mandat avec la volonté de moderniser le régime linguistique, de renforcer la confiance du public et de faire des langues officielles un levier d’unité, d’équité et de vitalité pour toutes les générations.
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2026-04-10
New Commissioner of Official Languages of Canada appointed
Kelly Burke took office as Canada’s eighth Commissioner of Official Languages on March 30, 2026. Recognized for her strategic vision, her ability to engage in dialogue and her commitment to a truly bilingual Canada, Ms. Burke is approaching her new role with a focus on modernizing the language policy framework, strengthening public trust and making official languages a catalyst for unity, equity and vitality for all generations.
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2026-04-10
Capacity Building & Hands-on Training Workshop on “Disposal of Revenue Complaints”
Under the direction and guidance of the Honorable Ombudsman, a series of five hands-on training workshops were organized based on her observations on the earlier two webinars. This was aimed at improvement in disposal of Revenue related complaints at regional offices, with a focus on consistency and the correct application of relevant laws. The first capacity-building hands-on training workshop on “Disposal of Revenue Complaints” was held at the Office of the Ombudsman, Punjab, on 24th March 2026 in Lahore.
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2026-04-22
New Ombudsman strategy aims to turn complaints into catalyst for public service improvement
The Parliamentary and Health Service Ombudsman has launched its new five-year strategy, marking a renewed commitment to delivering fair and impartial justice for individuals and a greater focus on its role in improving public services. The new strategy, running from April 2026 to March 2031, sets out a vision to become a more established and influential voice in public service improvement, raising standards and driving system-level change across the NHS, government departments and other public bodies.
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2026-04-10
The ombudsman calls upon Elmar, SETAR, Web Aruba and Serlimar to introduce a complaints procedure
The Ombudsman of Aruba, Ms. Jurima Bryson LL.M. has published the report “Het Luisterend Oog, In kader brengen van instellingen” (Dutch for “The Listening Eye”) on March 9th, 2026. In this report 564 institutions on Aruba, that fall under the National Ombudsman Ordinance, have been identified.
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2026-03-27
Ombudsperson Gaby Schwarz Presents Special Report: Care for Inmates with Mental Illness Is Precarious!
Ombudsperson Gaby Schwarz, together with the head of the Federal Commission, Dr. Reinhard Klaushofer, presented the alarming findings of the special report “Persons with Mental Illness: Care in the Penitentiary System Under Scrutiny.”
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2026-03-27
Ontario Ombudsman issues end-of-term report on historic decade of promoting fairness and rights
On 24 March 2026, Ontario Ombudsman Paul Dubé published a special report summarizing his 10 years in office, a period of historic growth in public sector oversight. The departing Ombudsman, whose term ends March 31, highlights improvements in public services, but also calls attention to persistent issues, like the urgent ongoing “crisis” in the province’s overcrowded jails.
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2026-03-27
Can I talk about this? National Student Ombudsman report on confidentiality clauses
The National Student Ombudsman (NSO) has released its first public investigation report, into the use of confidentiality requirements in university complaint handling. While confidentiality can help protect the integrity of a complaint process, unreasonable confidentiality requirements can silence complainants, including victim-survivors of gender-based violence.
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2026-03-27
Turks and Caicos Islands Office of the Complaints Commission Strengthens Regional Ties Through Sint Maarten Attachment
The Turks and Caicos Islands Office of the Complaints Commission is pleased to announce the successful completion of a one-week professional attachment, held from March 9th -13th 2026, by Investigative Officer, Ms. Raynae Myers, at the Bureau Ombudsman Office in Sint Maarten.
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2026-04-23
El Protocolo ha sido firmado entre la Iglesia católica, el Gobierno y el Defensor del Pueblo
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2026-04-23
La Sindicatura participa en un encuentro internacional sobre los retos que plantea la digitalización en el ámbito de los derechos de la ciudadanía
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2026-04-22
Control Yuan and National Audit Office (Taiwan) Joint Workshop on“AI × Digital Audit Innovation Applications” (April 8, 2026)
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2026-03-20
La Sindicatura de Greuges de Barcelona presenta el informe anual 2025
La Sindicatura de Greuges de Barcelona ha presentado el informe anual 2025, que recoge los principales motivos de queja de la ciudadanía barcelonesa y las actuaciones de la defensoría para garantizar los derechos humanos de proximidad y el derecho a la ciudad de todas las personas que habitan o transitan por Barcelona.
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2026-03-20
La síndica pide un acuerdo de país para transformar la Administración: 'Hay que recuperar la misión de servicio público'
La institución del Síndic de Greuges de Cataluña ha presentado el 18 de marzo de 2026 el informe anual correspondiente a 2025, el documento que recoge toda la actividad de supervisión de las administraciones públicas y el estado de los derechos de la ciudadanía. El informe publica cifras que evidencian que la Administración está tensionada, es lenta, no da respuesta a las necesidades de los ciudadanos y ha perdido la capacidad de llevar a cabo transformaciones profundas.
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2026-03-20
When it comes to small claims, councils can't outsource their obligation to treat people fairly
Tabled in Parliament on 18 March 2026, a new investigation report by the Victorian Ombudsman "Outsourcing small claims handling: How councils manage fairness and responsibility" looked into local councils' use of small claims handlers to manage claims for injury or property damage that fall below the excess in their insurance policy.
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2026-03-20
Communication with patients on healthcare waiting lists
The Northern Ireland Public Services Ombudsman’s follow-up report shows that since its report in 2023 there has been progress in how the healthcare system provides information to patients on waiting lists.
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2026-04-10
Mme Kelly Burke, la commissaire aux langues officielles du Canada
