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2024-10-04Social Care Ombudsman publishes complaints figures for 2023-24
The Local Government and Social Care Ombudsman is reiterating its call for care providers to be required to tell people about its service, after highlighting the relatively small number of cases it deals with about the independent sector.
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2024-10-02
Webinar on Promoting the Role of the Ombudsman: Increasing Awareness and Recognition of the Institution's Importance
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators Association (AOMA) for the thought-provoking webinar on "Promoting the Role of the Ombudsman: Increasing Awareness and Recognition of the Institution's Importance" on Tuesday, 8 October 2024, at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute.
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2024-10-04
Ombudsman Western Australia Annual Report 2023-24 tabled in Parliament
The office of the Western Australian Ombudsman has tabled its 2023-24 annual report in Parliament. The report outlines the work of the Office for the year, including receipt of 2,437 complaints and 12,079 enquiries, finalisation of 95% of complaints within 3 months and the acceptance of all recommendations.
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2024-10-03
Cook Islands Ombudsman celebrates 40th anniversary
The Office of the Cook Islands Ombudsman celebrated its 40th anniversary on 26 September 2024. The Ombudsman hosted a celebration event to mark the occasion, and to recognise the service of previous Ombudsman and their families.
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2024-10-02
Invitation to Annual Military Ombud Symposium
The South African Military Ombud, Lieutenant General (Retired) V.R. Masondo, has the pleasure of inviting all IOI members to attend the Annual Military Ombud Symposium with the theme “Affirming and Promoting the Military Ombud’s Oversight Responsibility: 30 years into democracy", which will take place on 22 November 2024 (9.30 am SAST) and can be attended in person oronline. Click here for more information.
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2024-10-10
€17.9m investment in local authority halting site will benefit children and can be an example to others
The response from a Local Authority to an Ombudsman for Children’s Office investigation into living conditions for 66 children and their families at a halting site could act as a blueprint of success for other local authorities to follow.
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2024-10-10
Public Protector South Africa releases reports on investigations it concluded in the second quarter of this year
The Public Protector South Africa (PPSA) on 30 September 2024 issued its reports based on investigations conducted in the second quarter of the 2024/25 financial year. During this period, the PPSA received 1,489 new complaints, of which 756 were early resolution, 641 related to a lack of service delivery, while 92 were in respect of allegations of maladministration and related improprieties in the conduct of state affairs.
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2024-10-10
International Ombudsman Summit 2024 and Hong Kong Ombudsman 35th Anniversary Reception
The year 2024 marks the 35th anniversary of the establishment of the Office of The Ombudsman, Hong Kong, China. To commemorate this important milestone, the institution will be hosting for the first time an International Ombudsman Summit with the theme "Ombudsman in a Changing World: Learning from the Past; Preparing for the Future" on 3 December 2024 in the Hong Kong Palace Museum. Kindly click here to register for the event.
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2024-10-10
The Ombudsman resigns in order to become judge with the Court of Justice of the European Union
On 2 October 2024, the governments of the EU Member States appointed the Danish Parliamentary Ombudsman as judge to the Court of Justice of the European Union. He will be sworn in and take office on 7 October 2024. For the same reason, Niels Fenger resigns as Ombudsman, with effect from the same day.
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2024-10-10
Forging connections in Red Deer
September was an eventful month for the Alberta Ombudsman’s office, highlighted by the release of their 57th Annual Report and a meaningful trip to Red Deer. This journey, made by the Alberta Ombudsman and select staff, stands out as an effective way to raise awareness about the services the institution offers to Albertans and to provide valuable education to local authorities. Engaging with communities across the province helps build stronger relationships and ensures that residents know how to access their services.
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2024-10-11The General Inspector presents the Performance report to Speaker of Parliament.JPG
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2024-10-10
Speaker commits to support the inspectorate of government
The Speaker of Parliament, Rt. Hon. Annet Anita Among, has pledged Parliament support to the Inspectorate of Government (IG) on its Digital Transformation Journey, and the completion of the IG Head Office Building. Speaker Among made the pledge this morning shortly after receiving the 50th and 51st IG Bi-Annual Performance Reports to Parliament from the Inspector General of Government (IGG), Hon. Beti Kamya Turwomwe.
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2024-10-10
Alleged non-payment of 2020 nursing industrial awards for nurses in Central province
In 2020, the Post Courier reported an alleged understaffing of nursing personnel and unpaid nursing awards for nurses in Central province. The Ombudsman Commission invoked its power and registered an own initiative complaint and investigated the matter after having knowledge of the media publication. On 23 February 2024, the Central Provincial Health Authority informed the Ombudsman Commission that all the outstanding nurses’ awards were paid.
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2024-10-10
CY issues correction to Ministry of Labor and New Taipei City Government on forced unpaid leave to foreign fishermen
An investigation conducted by Control Yuan has found that after the end of Taiwan’s neritic squid fishing season in September 2023, employers and agents flexibly adjusted fishing manpower using “consensual termination of contract” to avoid requirements of the Labor Standards Act. As a result, 64 foreign fishermen were forced to take unpaid leave, denied the three-year guarantee of work in their contracts, and not given severance pay.
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2024-10-10
Office of the Ombudsman attends open government partnerships meeting
Ombudsman Grace Tikambenji Malera led a delegation from her office to an Open Government Partnership (OGP) Status update meeting. The OGP is a unique partnership of civil society and Government founded and driven by a unity of purpose to promote transparent, participatory, inclusive and accountable governance.
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2024-10-17
South Australian Ombudsman's 2023-24 Annual Report tabled in parliament
The South Australian Ombudsman’s 2023-24 Annual Report was tabled in parliament on Tuesday 15 October 2024. The Ombudsman, Ms Emily Strickland, reported a five per cent increase in the number of complaints received – rising to just over 4600. More than 180 complaints were resolved by agreement including through the use of statutory conciliation powers.
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2024-10-17
Deputy Ombudsman speaks at the President's Forum.jpg
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2024-10-17
Teenage girl waited two years for mental health treatment
A teenage girl suffering ‘intense emotional meltdowns’ had to wait two years – almost six times the target – for mental health treatment. England’s Health Ombudsman is urging Government and NHS leaders to prioritise timely treatment of people experiencing poor mental health and support the NHS workforce to deliver this.
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2024-10-17
Ombudsman celebrates 50 years with conference on the role of the Ombudsman in the defence of democracy and fundamental rights
On September 27, the Palácio de Vilalva in Lisbon hosted the conference “Five Decades of Freedom and Justice: Celebrating 50 Years of the Ombudsman and April 25”. The event, organized by the Ombudsman’s Office, marked the fiftieth anniversary of the creation of this institution in Portugal.
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2024-10-17
Taxpayers' Ombudsperson releases 2023–2024 Annual Report
Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled on 8 October 2024 in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson between April 1, 2023, and March 31, 2024.
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