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2024-08-09Webinar on "Promoting Gender Equality: The Role of the Ombudsman"
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA), for the thought-provoking webinar on "Promoting Gender Equality: The Role of Ombudsman" on Tuesday, 27 August 2024 at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute.
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2024-08-08
Malawi shines at International Ombud Expo 2024
The Office of the Ombudsman in Malawi joined various Ombudsman Offices from all over the world, human rights bodies, grievance handlers, integrity organizations, and related oversight and regulatory institutions at the International Ombud Expo 2024 in Gaborone, Botswana.
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2024-08-08
Chief Nigerian Ombudsman bows out of office
On 5 July 2024, the Honourable Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf has bowed out of Office in grand style after completing his statutory three years in Office.
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2024-08-08
New Inspector-General of Taxation & Taxation Ombudsman appointed
Ms Ruth Owen CBE GAICD was appointed to the role of Inspector-General of Taxation and Taxation Ombudsman for a term of 5 years commencing on 15 July 2024.
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2024-08-09
News from the Ombudsman’s Office: July 2024
In the July 2024 issue of the News from the Latvian Ombudsman, the Office includes, among other things, the Ombudsman's opinion on decriminalisation of drug use in young people, the child's right to information on healthcare, a call for administrative and criminal liability for sexual harassment, and a study on inequalities for parents in regulated professions.
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2024-08-12
Public Independent Conciliator of the North-West Region of Cameroon
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2024-08-14
Ombudsman probes respite services for supporting carers of elderly persons and persons with disabilities
On 9 August 2024, the Ombudsman, Mr Jack Chan, announced the launch of a direct investigation to carefully examine the respite services for supporting carers of elderly persons and persons with disabilities.
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2024-08-16
Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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2024-08-16
Woman repaid thousands after healthcare provider failed to properly assess and fund her mother’s care
The Parliamentary and Health Service Ombudsman (PHSO) is urging Integrated Care Boards (ICB) to learn from mistakes and take action to prevent other families facing unnecessary financial strain after a case investigated by the Ombudsman highlighted the issue.
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2024-08-16
Yukon Human Rights Commission investigated for fairness
The Yukon Ombudsman has released an investigative report on three separate complaints against the Yukon Human Rights Commission (HRC). The investigation found unfairness in the organization’s operations and made eight recommendations to the HRC, and the Department of Justice combined.
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2024-08-22
Austrian NPM publishes Annual Report 2023
The Austrian National Preventive Mechanism (NPM) published the English version of its Annual Report 2023. In the year under review, the NPM carried out 505 visits, which provided a picture of the human rights situation in Austria. In addition to positive observations, numerous deficits were identified again in 2023.
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2024-08-22
Canada Revenue Agency contact centres hours are now extended after Taxpayers' Ombudsperson's request to give taxpayers equal access across Canada
The Taxpayers’ Ombudsperson, Mr. François Boileau, made a service improvement request to the Canada Revenue Agency (CRA) in March 2024, asking it to make changes to prevent an issue blocking callers from reaching the CRA during its contact centres’ regular hours of service.
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2024-08-22
Complaints to the Public Services Ombudsman for Wales at record high
The Ombudsman for Wales has published today its Annual Report & Accounts for 2023/24, which shows a staggering 37% increase since 2019 in the number of new complaints received about public services and the behaviour of local councillors. 2023/24 marks the Ombudsman Wales’ most efficient year – the office handled over 10,000 cases, closing more than they have ever have done before and reducing the costs for each case and investigation
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2024-08-23
Ombudsman Organizes Meet The Press Event to Update on PDHJ Progress
The Ombudsman for Human Rights and Justice, Virgílio da Silva Guterres, held a Meet The Press to update the media and the public on the progress of the Provedoria dos Direitos Humanos e Justiça (PDHJ). The event focused on the PDHJ’s ongoing efforts to protect human rights and promote good governance, highlighting the crucial role of media in these efforts.
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2024-08-22
Veterans Ombud Releases 2024 Spotlight: Progress Update on OVO Recommendations to VAC
On 21 August 2024, the Office of the Veterans Ombud (OVO) released its publication Spotlight 2024: Progress Update on OVO Recommendations to VAC. The recommendations made by the OVO address systemic gaps and barriers to fair access by Veterans and their families for VAC services and benefits.
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2024-08-22
Ombudsman finds Department of Home Affairs needs to improve refunds process for parent visas
After receiving complaints about the Department of Home Affairs’ application of refund provisions relating to Visa Application Charges, the Commonwealth Ombudsman, Iain Anderson, has published his investigation report on the matter, ‘Righting Refunds’ on 13 August 2024.
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2024-08-23Righting-Refunds-Investigation-into-the-appropriateness-of-the-Department-of-Home-Affairs-policies-and-procedures-for-Visa-Application-Charge-refunds-for-parent-visas.pdf
Commonwealth Ombudsman - Righting refunds investigation into the appropriateness of the Department of Home Affairs' policies and procedures for visa Application Charge refunds for parent visas - EN
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2024-08-22
Parliamentary and Health Service Ombudsman warns of surge in maternity investigations
England’s Health Ombudsman has warned that women and babies are being put at risk after a worrying rise in the number of investigations about maternity care. The Parliamentary and Health Service Ombudsman (PHSO) is urging the Government and NHS leaders to learn from the mistakes being made and take action to protect more families from harm.
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2024-08-22
Ombudsman presents the Forensic Disability Service – second report
The Queensland Ombudsman’s report, Forensic Disability Service – second report: A review of the implementation of recommendations made in the 2019 Forensic Disability Service report, was tabled by the Honourable Curtis Pitt MP, Speaker of the Queensland Parliament on Tuesday 13 August 2024.
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2024-08-22
NSW Ombudsman’s special report Investigation into inmate discipline in NSW correctional centres, tabled in Parliament
The NSW Ombudsman has tabled a special report titled Investigation into inmate discipline in NSW correctional centres in Parliament on 21 August 2024. The report follows an investigation involving a systemic examination of how inmate discipline is managed across all correctional centres. The inmate disciplinary system deals with inmates who are alleged to have committed a ‘correctional centre offence’ while in custody.
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