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2022-10-25NSW Ombudsman Annual Report and summary of investigations report tabled in Parliament
The NSW Ombudsman’s Office Annual Report: 2021-22 has been tabled in Parliament. The report provides insight to the 24,874 contacts received by the office in the financial year to 30 June 2022. These included 12,363 actionable complaints, which highlight the diversity of issues raised by NSW citizens accessing services from NSW Government agencies, local councils and certain community-service providers.
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2022-11-07
AOA and OIC OA Meetings were held in Baku
On the initiative of Sabina Aliyeva, the Human Rights Commissioner of Azerbaijan, meetings of the Asian Ombudsman Association (AOA) and the Organization of Islamic Cooperation Ombudsmen Association (OIC OA) were held in Azerbaijan.
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2022-12-20
Season’s Greetings and Happy New Year!
The IOI General Secretariat wishes you all a festive holiday season and a Happy New Year! Le Secrétariat général de l'IIO vous souhaite d'excellentes fêtes de fin d'année et une très bonne année! ¡La Secretaría General del IIO les desea a todos unas fiestas llenas de felicidad y lo mejor para el año nuevo!
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2023-01-27
Federal Ombudsman extends services to merged districts of former tribal agencies
The Federal Ombudsman Office has extended its services to merged districts of former Tribal Agencies and opened its two offices, one in Sadda district Kurrum and another at Wana South Waziristan, to provide speedy relief and justice in those areas.
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2023-02-16
Comparative study on digitalization of public services and the role of Ombudsman – podcast episode and article now available
The University of Applied Sciences Vienna (FH Campus Wien) has conducted a study on the role of Ombudsman institutions in the context of the growing digitalization of public services worldwide, to which IOI members contributed by filling in an online survey and by participating in interviews. Prof.(FH) Dr. Julia Dahlvik, the researcher behind this study, has now published a first article on her preliminary findings in a scientific journal and also featured in a podcast episode of the "Law in Action" podcast. To access the article and podcast episode, kindly click here.
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2023-03-03
IOI President addresses International Conference on the occasion of the 20th Anniversary of the Institution du Médiateur du Royaume (Maroc)
IOI President Chris Field PSM had the great honour of providing a welcome address in the Opening Ceremony of the International Conference on the occasion of the 20th Anniversary of the Institution du Médiateur du Royaume (Maroc).
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2023-03-08
Patient Ombudsman Ontario publishes Annual Report 2021-22
In its latest annual report, Patient Ombudsman shares complaints data from 2021/22, and reflects on the ways in which the COVID-19 pandemic continues to strain Ontario’s health care system. The report focuses on staffing issues, access to care, and a lack of courtesy and respect.
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2023-05-10
CY finds systemic problems when investigating cases involving corporal punishment and gender equality among school teachers
Through the investigation of cases involving corporal punishment and gender equality among school teachers, as well as following up on investigation reports and corrective cases, the Control Yuan has found that there are still two systemic issues that require improvement in the current practical operation of the school faculty evaluation committees.
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2023-05-25
The Ombudsman of the Kingdom of Thailand and the ACRC of the Republic of Korea jointly sign extension of the MOU
On 8 May 2023, the signing of the MOU on bilateral cooperation between the Chief Ombudsman of Thailand, Mr. Somsak Suwansujarit, and the Chairperson of the Anti-Corruption and Civil Rights Commission of the Republic of Korea, Ms. Jeon Hyun-Heui, took place at the Office of the Secretariat of the International Ombudsman Institute in Vienna, in the Republic of Austria.
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2023-06-16
IOI President undertakes significant cultural exchange, visiting Postojna Cave, Lake Bled and Piran on the occasion of his official visit to Slovenia
IOI President Chris Field PSM undertook an official visit to Slovenia following the very gracious invitation of his outstanding colleague, Human Rights Ombudsman, Peter Svetina. Alongside bilateral exchanges and a number of meetings with the most senior members of Government, President Field was given the great honour of visiting many of the beautiful regions of Slovenia.
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2023-08-17
The Commonwealth Ombudsman published a statement regarding his Office’s investigation „Lessons in Lawfulness“
On 2 August 2023, the Commonwealth Ombudsman, Iain Anderson, published a statement regarding his Office’s investigation, ‘Lessons in Lawfulness’ into Services Australia’s and the Department of Social Services’ response to the question of the lawfulness of income apportionment before 7 December 2020.
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2023-11-24
Ombuds institutions of the Kingdom voice the concern of the people
The Kingdom of the Netherlands consists of four countries: Aruba, Sint Maarten, Curaçao and the Netherlands. Each year, the ombuds institutions of the kingdom meet each other and discuss challenges, successes and experiences. This year, they met in Aruba as this country now too will very soon have its own ombuds institution.
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2023-11-30
2022-2023 Annual Report of the Office of the Taxpayers' Ombudsperson: Emphasis on the Taxpayer Bill of Rights
On 28 November 2023, Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Upholding Your Rights, which was tabled in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between 1 April 2022 and 31 March 2023.
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2023-12-14
Chief Ombudsman hosts Māori King
New Zealand has a substantial indigenous population, the Māori people. The Ombudsman in New Zealand has been conscious that Māori have not always been well-served by the State and that there have been periods in New Zealand’s post-European history of unfairness and unreasonableness towards Māori.
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2023-12-21
Season’s Greetings and Happy New Year!
The IOI General Secretariat wishes you all a festive holiday season and a Happy New Year! Le Secrétariat général de l'IIO vous souhaite d'excellentes fêtes de fin d'année et une très bonne année 2024 ! ¡La Secretaría General del IIO les desea a todos unas fiestas llenas de felicidad y lo mejor para el año nuevo!
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2024-02-01
Public Defender introduces new Deputy Public Defender
On 29 January 2024, Public Defender Levan Ioseliani presented a new Deputy Public Defender of Georgia. Irine Chikhladze will coordinate and supervise the activities of the Department of Children's Rights, Gender Department, Department of the Rights of Persons with Disabilities, Equality Department and Regional Division of the Public Defender's Office.
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2024-03-01
Control Yuan Members Conduct Circuit Supervision with Focus on Rural Healthcare and Cultural Heritage Renovation
From 3 to 5 January 2024, Control Yuan Members Wen-cheng Lin and Chung-cheng Pu conducted a circuit supervision traveling to Taitung and Hualien Counties to gain a deeper understanding of South-Link Medical Foundation, rural health resources, promotion of home health care, and holistic health care practices, as well as cultural heritage restoration.
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2024-03-06
Public Defender calls on a public school to avoid gender-based discrimination
On 28 February 2024, the Public Defender addressed the director of one of the public schools of the Khelvachauri municipality with a general proposal relating to the case of incitement to discrimination on the basis of sex/gender and called on him to not allow discriminatory treatment on the basis of sex or other grounds at school and to implement a policy of equality, and in relation to the school uniform, to ensure students' freedom of choice.
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2024-05-22
Failures by New Zealand Defence Force undermined Ombudsman’s investigation
The Chief Ombudsman says failures by the New Zealand Defence Force to share all crucial information had a major impact on his ability to fully investigate earlier Operation Burnham complaints and undermined the fundamental purposes of the Official Information Act (OIA).
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2024-06-28
Ontario Ombudsman handles near-record number of cases, focuses on rights
Ontario Ombudsman Paul Dubé’s ninth Annual Report, released on 26 June 2024, reflects record and near-record complaints in several areas of his jurisdiction, including those focused on the rights of vulnerable children, people with disabilities, inmates and Ontarians seeking services in French.
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