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2020-06-18Ombudsman's Office informs about work in the field of fight against poverty
The Ombudsman of the Republic of Latvia Juris Jansons has already submitted five applications to the Constitutional Court on the unconstitutionality of the amount of several state-determined benefits to vulnerable groups in the fight against poverty. Ombudsman Mr. Juris Jansons pointed out that poverty causes social exclusion, therefore it is the duty of a socially responsible state to create a social assistance system that ensures a dignified standard of living and allows a person to fully integrate into society.
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2020-06-17
Office of the State Comptroller and Ombudsman plays prominent role during coronavirus crisis
To date, the Office of the Ombudsman has received over 1,200 complaints relating to the coronavirus crisis. 79% of the complaints in which the investigation has been completed were found justified or were rectified.
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2020-07-02
New Ombudsman of the City of Cape Town took office
On 1 June 2020 Mr Vusumzi Magwebu took office as the new Ombudsman of the City of Cape Town. He has vast experience in investigations from both private and public sectors. He is a former prosecutor and was also a senior investigator with the office of the Public Protector, South Africa.
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2020-07-31
Ombudsman of Sint Maarten publishes Annual Report 2019
Gwendolien Mossel presents the year report 2019 to the Parliament and the people of Sint Maarten in her capacity as Ombudsman of Sint Maarten.
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2020-09-02
2019 Annual Report on the Situation of Protection of Human Rights and Freedoms
The report presents the challenges and progress in terms of protection of constitutional rights and freedoms in 2019 and discusses the situation in terms of compliance with the recommendations/proposals made by the Public Defender.
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2020-11-02
More work needed to reduce child deaths in NSW
A new report shows where progress has been made by NSW Government and non-government agencies over the last 12 months in implementing measures aimed to prevent child deaths.
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2020-11-05
Chief Ombudsman signed Memorandum of Intent on establishment of South East Asian Ombudsman Forum (SEAOF)
On Wednesdays, October 28th 2020 at the Office of the Ombudsman, Thailand, Chief Ombudsman, General Viddhavat Rajatanun signed the Memorandum of Intent on the Establishment of the South East Asian Ombudsman Forum (SEAOF). On the auspicious signing ceremony, Ombudsman, Mr. Somsak Suwansujarit, accompanied by the Executives of Office of the Ombudsman, Thailand was the witnesses of the significant milestone.
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2021-02-24
President urges all Ombudsman institutions to review schemes to ensure consistency with Venice Principles
On 23 February the African Ombudsman Research Centre (AORC) hosted a Webinar, in collaboration with the IOI, to discuss the UN Resolution on Ombudsman and Mediators. IOI President Peter Tyndall spoke at the webinar, along with IOI Secretary General Werner Amon, and the Médiateur of the Kingdom of Morocco, Judge Mohamed Benalilou.
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2019-03-28
Publication on social policies and human rights at the local level
The Ombudsman of the Province of Santa Fe, Dr. Raúl Lamberto, presents a publication on "Social Policies and Human Rights at the local level", product of the joint work between the Office of the Ombudsman of the province of Santa Fe and the National University of Rosario, which is now also available in English.
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2021-04-08
Re-watch AORC Webinar on “Ombudsman Concept” online
The African Ombudsman Research Centre (AORC) presents the recorded video of its latest webinar on the “Concept of the Ombudsman” as well as the written contributions of panellists. If you were not able to participate in the live event, you can now re-watch the webinar online.
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2021-10-14
FINAL REMINDER: Questionnaire on Ombudsman’s role in advancing the rights of older people
In anticipation of the international online conference on the theme "Advancing the rights of older people in an age of longevity", which will take place on 1 December 2021, you are kindly requested to fill out this online questionnaire on the role of the ombudsman in advancing the rights of older people. The data obtained from the questionnaire will be presented during the conference. Please submit the questionnaire by 22 October 2021.
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2021-12-23
Season’s Greetings and Happy New Year!
The IOI General Secretariat wishes you all a festive holiday season and a Happy New Year! Le Secrétariat général vous souhaite d'excellentes fêtes de fin d'année et une très bonne année! ¡La Secretaría General del IIO les desea a todos unas fiestas llenas de felicidad y lo mejor para el año nuevo!
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2022-02-02
Victorian Ombudsman launches investigation into public and community housing complaint handling
The Victorian Ombudsman has launched an investigation into how public and community housing complaints are handled in a bid to improve processes and ensure fairness.
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2022-04-19
Ombudsman Saskatchewan publishes 2021 Annual Report
Ombudsman and Public Interest Disclosure Commissioner, Mary McFadyen’s 2021 annual reports were tabled in the Saskatchewan Legislature today – the last ones before she retires on May 6, 2022. McFadyen said long-term care was an important theme this year, as it was throughout her time as Ombudsman.
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2022-07-21
Provincial Ombudsman,Khyber Pakhtunkhwa presented Annual Report 2021
On 22 June 2022, Syed Jamalud Din shah, Provincial Ombudsman, Khyber Pakhtunkhwa presented the Annual Report 2021 before the Hon’ble Governor (Acting), Khyber Pakhtunkhwa. Like the previous year, 2021 also faced the menace of corona virus resulting in lock down. Despite these hinderances coupled with some other restraining factors, the team worked with zeal and did their best to achieve the set targets.
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2022-07-18
Resolving complaints by conciliation at the Victorian Ombudsman
The Victorian Ombudsman's recently launched conciliation function offers Victorian public organisations (including local government councils) and complainants an efficient and meaningful alternative in resolving their complaints. The Ombudsman has been very pleased with the initial feedback received, as the office looks to promote conciliation as a valuable resolution tool in the future.
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2022-07-28
CHRAJ Commissioner endoreses public education and awareness creation on punctuality
Mr. Joseph Whittal, Commissioner of CHRAJ has endorsed a public education and awareness campaign on punctuality in a ceremony held at the CHRAJ Head Office in Accra.
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2022-08-25
Public Complaints Commission hosts 2022 national anti-corruption marathon race
The Honourable Chief Commissioner of the Public Complaints Commission, Hon. Abimbola Ayo-Yusuf, said during a Press briefing on Wednesday that the choice of sports by Anti-Corruption bodies as tools to fight corruption among the youths is because of its ability to bring together a large number of people together.
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2022-09-28
Western Australian Ombudsman reports on the Legal Services and Complaints Committee’s progress to give effect to his recommendations
On 21 September 2022, the Western Australian Ombudsman and President of the International Ombudsman Institute released his report on giving effect to the recommendations arising from the Investigation into the handling of complaints by the Legal Services and Complaints Committee.
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