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2021-10-27Ombudsman signs cooperation agreement with Angolian colleague
A meeting between the Ombudsman of Portugal, Maria Lúcia Amaral, and the Ombudsman of Angola, Antonia Florbela Araújo, was held in Lisbon on 12 October 2021, to hold a working meeting and sign a Cooperation Agreement between the two institutions.
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2021-08-17
Victorian Ombudsman investigates EPA’s approval of spoil location sites for West Gate Tunnel Project
The Victorian Ombudsman has launched an investigation into the Environment Protection Authority’s (EPA) decisions to approve sites to receive spoil from the West Gate Tunnel Project. The investigation follows community concern about where tonnes of spoil from the West Gate Tunnel Project will be located and complaints made to the Ombudsman’s office about the project.
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2021-11-17
Peter Tyndall awarded Honorary Life Membership
Mr. Peter Tyndall, Ombudsman and Information Commissioner of Ireland and former President of the IOI, has been awarded IOI Honorary Life Membership. At its mid-term meeting on 15 November 2021, the IOI Board of Directors expressed its gratitude for Mr. Tyndall by acclamation for his long-term and very successful work as President of the IOI.
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2022-02-02
Victorian Ombudsman launches investigation into public and community housing complaint handling
The Victorian Ombudsman has launched an investigation into how public and community housing complaints are handled in a bid to improve processes and ensure fairness.
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2021-08-27
Unjust management of debts for supply of electricity and water to members of Aboriginal community of Coober Pedy
The Ombudsman of South Australia (SA) conducted an investigation into the actions of the council as the retailer of electricity and water to Aboriginal community members in Coober Pedy. The Ombudsman concluded that the council inappropriately managed electricity and water accounts and debts in a manner that was unjust, unreasonable, wrong and contrary to law.
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2021-08-26
Thai Ombudsman mourns passing of Mr. Pramote Chotimongkol
The Ombudsman of Thailand is deeply mourning the loss of the former Chief Ombudsman – Mr Pramote Chotimongkol - who passed away on 12 August 2021, at the age of 77.
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2021-09-17
Family allowance - Ombudsman warns against significant delays
The Ombudsman has been faced with a growing number of complaints in relation to significant delays in attribution of pre-natal family allowance, as well as in the initial attribution or reassessment of the income bracket of the family allowance for children and young people.
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2021-08-17
Ombudsman Community mourns passing of former Ombudsman Fatou Nije Jallow
It is with deep sorrow that we inform the international Ombudsman community of the passing of Ms Fatou Nije Jallow, former Ombudsman of the Gambia. The sad event occurred in the early hours of Thursday, 29 July 2021.
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2021-11-03
New guide for NHRIs to support victims of sexual exploitation and abuse
In partnership with the Office of the Victims’ Rights Advocate (OVRA), GANHRI has released a guide for National Human Rights Institutions (NHRIs) on supporting victims of sexual exploitation and abuse.
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2021-09-16
Introduction of Restrictive or Incentive Measures for Unvaccinated and Vaccinated Persons is not Discrimination
The country is in the worst epidemiological situation, due to which dozens of people die every day. In the current situation, accelerating vaccination is essential to save the lives of our citizens. Recently, many citizens and organizations have addressed the Public Defender's Office with questions about whether they violate the rights of a person when they request to present a vaccination document in labour relations, services, health care, education or other areas and whether such a practice is discriminatory.
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2022-04-01
New Public Services Ombudsman for Wales appointed
Michelle Morris took office as the new Public Services Ombudsman for Wales on 1 April 2022. She was previously Managing Director of Blaenau Gwent County Borough Council. Prior to that she worked for Highland Council in Scotland, for 10 years.
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2021-10-05
Alberta’s Ombudsman releases office’s 2020-21 annual report
The 2020-21 annual report summarizes a productive year, albeit a uniquely challenging one. When COVID-19 significantly affected operations, the Ombudsman’s office adjusted in order to fulfill its mandate of ensuring fairness for Albertans seeking assistance from the public service.
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2021-09-02
South African Military Ombud Symposium
The South African Military Ombud (SAMO) and African Ombudsman and Mediators Association (AOMA) cordially invites you to the Annual (Virtual) Military Ombud Symposium, to be held on 30 September 2021. The conference theme is "The Role of Ombud Institutions in Enhancing Democratic Oversight in the Civil-Military Relations: Its Use, Challenges and Implications."
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2021-10-29
Council fails to take on board expert advice when assessing woman’s care needs
A Gloucestershire woman was left malnourished and without the support she needed for her medical conditions because the county council ignored professional advice, a Local Government and Social Care Ombudsman investigation has found.
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2025-07-11
Recordatorio: Seminario web del CAIO tiene lugar el 15 de julio de 2015
Únase al Centro Africano de Investigación sobre el Ombudsman (CAIO), órgano de investigación y formación de la Asociación de Ombudsman y Mediadores Africanos (AOMA), en un seminario web estratégico sobre el tema «Refuerzo de la aplicatión: Garantizar la execución efectiva de las recomendaciones del Defensor del Pueblo», en colaboración con el Instituto Internacional del Ombudsman (IIO). Este seminario web tendrá lugar el martes 15 de julio de 2025 a las 10:00 (GMT +2). Haga clic aquí para obtener la invitación definitiva y más información sobre los ponentes.
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2021-07-15
Ombudsman Newsletter January – June 2021
The Commission on Administrative Justice (Ombudsman) of Kenya has published the first issue of the Ombudsman Newsletter for 2021. The Newsletter covers the period from January to June 2021.
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2021-09-02
Ombudsman Commission Newsletter – Issues March – June 2021
The Ombudsman Commission of Papua New Guinea publishes its bi-monthly Wasdok Nius Newsletters. The editions for the months of March – April 2021 and May – June 2021 are now available.
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2021-10-29
Québec Ombudsman’s special report on access to residential resources for elderly people
Every year in Québec, more than 21,000 elderly people need a place in a public residential resource. The Québec Ombudsman investigated the rules and practices surrounding access to permanent residential resources.
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2021-09-01
New Ombudsman of Amsterdam takes office
Mr Munish Ramlal has been appointed as the new Municipal Ombudsman of Amsterdam by the city council. He follows Arre Zuurmond, who retired from the office earlier this year.
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2021-07-30
Ombudsman’s statement on hate speech and its implications on promoting racism and xenophobia
On July 13, 2021, the Commissioner for Administration and the Protection of Human Rights, in the framework of its competences as an Equality Body, issued a Statement regarding the phenomenon of speech that promotes/incites racism and xenophobia and the specific implications that such speech has when it is expressed online through the internet.