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2025-09-25Saeima approves Karina Palkova as the new Ombudsperson
On Thursday, 18 September 2025, the Parliament approved Dr. iur. Ms Karina Palkova as the new Ombudsperson with 71 Members of Parliament voting for her approval.
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2025-01-24
SPSO Launches Training for Handling Child Friendly Complaints
Rosemary Agnew, the Scottish Public Services Ombudsman (SPSO), has launched an online training to help public service organisations handle complaints from or involving children and young people. The online training course is designed for complaints handlers and frontline staff. It shows how organisations can put children and young people’s rights at the heart of the complaints process.
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2025-09-11
Veterans Ombud Releases Spotlight 2025: Progress Update on Recommendations to Veterans Affairs Canada
On 4 September 2025, the Office of the Veterans Ombud released its annual publication Spotlight 2025: Progress Update on OVO Recommendations to Veterans Affairs Canada (VAC).
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2025-07-08Greek Ombudsman - Special Report - Return of Third Country Nationals 2024 - EN
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2025-06-26
Ombudsman Ontario - Rapport annuel 2024/2025 - FR
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2025-06-26
Ombudsman Ontario - Rapport annuel 2024/2025
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2025-09-05
Last Call for Applications: Master of Arts in Ombudsman Law and Governance
The Office of the Ombudsman, in collaboration with the University of Malta, reminds prospective students that applications for the new Master of Arts (MA) in Ombudsman Law and Governance close on 15 September 2025. The course officially launches in October 2025.
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2025-09-18
2025 Complaint Handling Forum
From 27 - 31 October 2025, the Office of the Commonwealth Ombudsman will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including an Ombudsman panel discussion featuring the Commonwealth Ombudsman, Iain Anderson, Tax Ombudsman, Ruth Owen and Telecommunications Industry Ombudsman, Cynthia Gebert.
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2025-10-02
IOI European Region Quarterly Newsletter - July 2025 – September 2025
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2024-12-06
Veterans Ombud announces the 2024 Commendations recipients
On 28 November 2024, the Veterans Ombud Colonel (Ret’d) Nishika Jardine presented nine 2024 Veterans Ombud Commendations to recipients at a virtual ceremony. The award recognizes and honours the dedication, hard work and selfless motivation of an individual or group's contribution to Canada's Veterans and their families.
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2025-09-05
AORC_Webinar_Inclusive Policies and the Ombudsman_Developing and implementing internal gender-inclusive HR and institutional policies_speaker_Ms SP Jali
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2025-09-05
Rewatch the webinar "Celebrating South African Women’s Month – Gender-Inclusive Policies"
On 26 August the African Ombudsman Research Centre (AORC) held a webinar under the theme Celebrating South African Women’s Month – Gender-Inclusive Policies: A Guide for Ombudsman Offices. Kindly click here to access the recordings.
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2025-09-05
The State Comptroller and Ombudsman presented the Ombudsman's 51st Annual Report to the Speaker of the Knesset
On July 1, 2025 the State Comptroller and Ombudsman of Israel, Mr. Matanyahu Englman, presented to the Speaker of the Knesset (Israeli parliament) the Ombudsman Annual Report 51 for the year 2024. Nearly 22,000 complaints were received in 2024 representing an increase of 50% compared with 2019.
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2025-07-22
North Macedonia - NPM Report 2024 (MK / AL / EN)
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2025-08-14
PHSO - Annual Report 2021/2022 - EN
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2025-08-29
NSW Ombudsman’s Casebook of investigations and complaint-handling case studies
The NSW Ombudsman tabled the 3rd biannual investigations and complaints summary report titled: Casebook July 2025: Investigations and complaint-handling case studies in Parliament on 31 July 2025. The report provides a glimpse into the thousands of complaints the Ombudsman receives each year, and some of the positive outcomes achieved.
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2025-08-14
PHSO - Annual Report 2020/2021 - EN
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2025-08-14
PHSO - Annual Report 2022/2023 - EN
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2025-08-14
PHSO - Broken trust: making patient safety more than just a promise (June 2023)
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2025-08-14
PHSO - Discharge from mental health care: making it safe and patient-centred (February 2024)