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2018-05-25Last newsletter before the new EU General Data Protection Regulation applies
This is the last IOI newsletter you will receive before the new EU General Data Protection Regulation (GDPR) applies. We will ask for your explicit consent in a separate e-mail in a few days. Este boletín de noticias será el último que recibirá antes de que se aplique el Reglamento General de Protección de Datos (RGPD) de la UE. Nos dirigiremos hacia ustedes para pedir su consentimiento explícito en un correo electrónico en un par de días. Voilà la dernière lettre d'information de l'IIO que vous recevez avant l'entrée en vigueur du Règlement Général sur la Protection des Données (RGPD) de la UE. Nous vous demanderons bientôt dans un courriel séparé de bien vouloir donner votre accord formel à la réception de cette lettre d'information.
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2018-05-25
Cooperation between Austrian and Azerbaijani Ombudsman contributes to solution in tragic case
The case of a young Austrian athlete who was severly injured in the Olympic village in Baku during the First European Games in 2015 has finally been resolved in part due to the successful international cooperation between Austrian Ombudsman Dr. Günther Kräuter and the Commissioner for Human Rights of the Republic of Azerbaijan Prof. Elmira Suleymanova.
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2018-05-28
Commonwealth Ombudsman released NDIA report
Commonwealth Ombudsman Michael Manthorpe released a report on the 15 May 2018 into the National Disability Insurance Agency’s (NDIA) handling of reviews of decisions under the National Disability Insurance Scheme Act 2013. The report discusses systemic issues highlighted by complaints and stakeholder feedback including significant backlogs, delays in decision making and poor communication practices.
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Data Protection Policy
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2018-05-30
Ombudsman opens new family room at Mater hospital
Ombudsman Peter Tyndall Monday opened a new family and patient room at the Mater Hospital, Dublin. The family room is part of the Mater’s “end of life” care service and will give families who are losing a loved one a quiet, comfortable and private space where they can also stay the night.
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2018-06-04
Investigation by the Québec Ombudsman: Children unfairly deprived of free healthcare
In an investigation report released on May 30, 2018, the Québec Ombudsman shed light on the situation of children who do not qualify for the Québec Health Insurance Plan because their parents have a precarious migratory status.
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2018-06-11
Ontario Ombudsman offers special IOI rate for November SYT training
The Ontario Ombudsman has opened registration for "Sharpening Your Teeth: Advanced Investigative Training for Administrative Watchdogs” training course, and is offering a special rate for IOI members. Register today by emailing training@ombudsman.on.ca. The course takes place November 5-7, 2018, in Toronto, Ontario and covers investigation planning, interviewing, assessing evidence, report writing, and using digital and social media tools to conduct and publicize an investigation.
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2018-06-04
Control Yuan inspects detention facilities to ensure protection of inmates’ rights
A Control Yuan (CY) joint committee, made up of members of the CY’s Committee on Domestic and Minority Affairs and Committee on Judicial and Prison Administration Affairs, headed to the Yilan Detention Center and Yilan Prison on an inspection visit 23 and 24 April 2018.
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2018-06-04
Ombudsman probes Government’s handling of trees in front of University building in Hong Kong
The Ombudsman, Ms Connie Lau, on June 4 announced her Office’s initiation of a direct investigation to examine whether there was maladministration in the Government’s decisions and actions in respect of its felling of two trees in front of Tang Chi Ngong Building of the University of Hong Kong on May 20, 2018.
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2018-06-05
Ararteko publishes conclusions of IOI international workshop in Vitoria-Gasteiz
Ararteko has finalized the conclusions of the IOI international workshop that it hosted in Vitoria-Gasteiz on 16-17 May 2018 and is making them here available to all IOI member institutions. The topic of the workshop was "Good Environmental Governance: The Role of Ombuds Institutions in Protecting Environmental Rights".
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2018-06-06
Life Time Achievement Award to Mr Asad Ashraf Malik, Provincial Ombudsman Sindh
The Ombudsman Sindh Mr. Asad Ashraf Malik who is also the President Asia Region of International Ombudsman Institution was granted Life Time Achievement Award on 11th May 2018, in recognition of his services to the community in the Field of “Public Service” on the eve of “Engineer Day” by the Institution of Engineers Pakistan.
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2017-05-18
Ombudswoman of the Conference on Jewish Material Claims against Germany
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2018-06-07
Victorian Ombudsman to re-investigate insurers’ handling of workers compensation claims and WorkSafe oversight
Victorian Ombudsman Deborah Glass has begun a follow up investigation to her previous Investigation into the management of complex workers compensation claims and WorkSafe oversight. In that 2016 investigation, she found that Victoria’s workers compensation scheme had failed some particularly vulnerable people.
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2018-06-07
Parliamentary Ombudsman presents Annual Report 2017 to the President of the House of Representatives
The Parliamentary Ombudsman, Mr Anthony C. Mifsud, called upon the President of the House of Representatives, the Hon. Angelo Farrugia to present the Office of the Ombudsman’s Annual Report for 2016. During the meeting with the Speaker, the Ombudsman announced that during the Annual General Meeting of the Association of Mediterranean Ombudsman in Skopje, Macedonia, he was appointed as Secretary General of the Association.
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2018-06-07
FRA calls for better protection of fundamental rights of older people
Nearly 60% of Europeans consider being old a disadvantage when looking for work. Societies often view older people as burdens. Too often we overlook the basic human rights of our older people. This year, the EU Agency for Fundamental Rights (FRA) in its 2018 Fundamental Rights Report explores how a rights-based approach towards respect for older people is starting to happen.
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2018-06-08
Best Practice Paper on securing effective change
The 2nd issue of the IOI’s Best Practice Paper series deals with the question of how to secure effective change. It draws on the experience of IOI member institutions and highlights ways of working that are most likely to bring about a successful outcome and make recommendations that result in sustainable improvements to public administration.
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2018-06-11
History of the IOI – a mission for justice (1978-2018)
On 30 April 2018 the IOI marked the 40th anniversary of its foundation with a side event at the United Nations in New York, to launch “A Mission for Justice – The International Ombudsman Institute 1978-2018”, a book by Richard Carver to portray the history of the organization and its development over the past 40 years. More info on how you can order the book here.
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2018-06-11
Ombudsman Hong Kong holds seminar on Hong Kong’s postal services
The Office of The Ombudsman held a seminar on June 7 on the Hong Kong’s postal services at the Central Mail Centre (CMC), with around 40 Advisers of the Office and Justices of the Peace (JPs) present.
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2018-06-11
Commonwealth Ombudsman releases report on delays in the clearance of International Sea Cargo
Commonwealth Ombudsman Michael Manthorpe released an own motion report into the Department of Home Affairs (Home Affairs) and the Department of Agriculture and Water Resources (DAWR) processing of international containerised sea cargo.
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2018-06-11
Homeless family left in crowded conditions while council delayed making decision
A mother and her five children were accommodated in a damp and mouldy single bedroom, too small for the number of people, by Ealing council while it took too long to decide their homelessness status. A Local Government and Social Care Ombudsman investigation found the council’s delays added three months onto a six month stay in the unsuitable accommodation.
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