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2018-03-23Toronto Ombudsman recommends changes to winter respite services for the homeless
Toronto Ombudsman released a report on an Enquiry into the City of Toronto Winter Respite Services during the 2017-18 winter season. Ombudsman Susan Opler made 18 recommendations to improve the quality, fairness and communication of these services.
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2018-03-23
Control Yuan urges solutions to Kanjin aboriginal community’s longstanding problems
A Control Yuan (CY) joint committee recently issued its investigation report on the Kanjin aboriginal community located on the banks of the Dahan River in Taoyuan County. The community moved to the area several decades ago in search of work, building makeshift homes on the river’s shores. It is located in a flood zone where housing is technically prohibited, so residents have long been denied household registration.
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2018-03-23
Commonwealth Ombudsman release the State of the Health Funds Report for 2017
The Commonwealth Ombudsman published its State of the Health Funds Report for 2017. The purpose of this report is to provide consumers with additional information to assist them to make decisions about private health insurance.
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2018-03-23
Ombudsman Casebook Issue 12
The Irish Ombudsman, Mr. Peter Tyndall, has published the first edition of "The Ombudsman's Casebook" for 2018. The Casebook is a digest of summaries of cases closed by the office in the last quarter.
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2018-03-29
Human Rights Defender publishes report on rights of persons with mental health issues in psychiatric institutions
The Human Rights Defender as National Preventive Mechanism has prepared and published an ad hoc report on “Ensuring rights of persons with mental health issues in psychiatric institutions”. The report presents in a systemized way the gross violations identified during the unannounced visits to psychiatric institutions conducted by the NPM subdivision and experts (lawyers, psychologist, psychiatrist, physicians and sociologist) in 2017.
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2018-04-03
Report of Public Defender of Georgia on Situation of Human Rights and Freedoms
On March 30, 2018, Nino Lomjaria, Public Defender of Georgia, submitted a report on the situation of human rights and freedoms in 2017 to the Parliament of Georgia.The report discusses the challenges and progress in the protection of human rights and freedoms enshrined in the constitution and names the state agencies and local self-governmental bodies that violated human rights and freedoms. The document also provides information about the implementation of the recommendations issued by the Public Defender.
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2018-04-03
Complaints to State of Iowa Ombudsman continue to rise
Complaints to the Iowa Office of Ombudsman rose for the fourth straight year in 2017, due in part to a 157 percent increase in problems relating to managed Medicaid. Corrections-related cases also contributed to the increase, and now represent 44 percent of the Ombudsman’s entire caseload. All told, the Ombudsman fielded 4,855 complaints and information requests last year, 22 percent more than it received in 2013.
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2018-04-04
Dunja Mijatović takes up office as Council of Europe Commissioner for Human Rights
Today, April 4th 2018, Dunja Mijatović takes up the post of Council of Europe Commissioner for Human Rights. National of Bosnia and Herzegovina, she has been elected last January by the Parliamentary Assembly of the Council of Europe. She is the first woman to hold this post, succeeding Nils Muižnieks (2012-2018), Thomas Hammarberg (2006-2012) and Alvaro Gil-Robles (1999-2006).
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2018-04-04
Ombudsman’s report into Australia Post complaints
Commonwealth Ombudsman Michael Manthorpe today released a report into Australia Post complaints regarding carding, Safe Drop and compensation. The report reviews the actions taken by Australia Post since the release of three earlier Ombudsman reports concerning these matters.
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2018-04-04
Inspector General of Taxation releases newsletter
The Inspecter General of Taxation released its April newsletter with information concerning ongoing reviews and news concerning the complaint handling service.
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2018-04-04
Forum for the creation of an NPM database at the Austrian Ombudsman Board
On 27 and 28 March 2018, the Council of Europe, the European Union Agency for Fundamental Rights (FRA) and the Austrian Ombudsman Board organized a forum with representatives from NPMs of six European countries and international and European experts. The topic was the possible creation of a databank for the exchange of national standards in places of detention and NPM recommendations.
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2018-04-09
NHS failing patients with mental health problems
Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that NHS mental healthcare staff can lack the capacity, skills and training they need to do their job effectively, and do not always have the support they need to learn from mistakes.
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2018-04-06
Ombudsman Office meets with representatives of the CoE
A meeting with Regis Brillat, Head of the Department of the European Social Charter of the Council of Europe (CoE), and Zoltan Hernyes, Head of the CoE Azerbaijan Office, was held at the Azerbaijan Ombudsman Office. Both sides presented their work carried out for the protection of human rights and freedoms and discussed the possibility of conducting joint trainings on the European Social Charter.
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2018-04-09
Provincial Ombudsman Sindh extends help to UN-Women setup in Sindh
The Ombudsman Sindh Mr Asad Ashraf Malik, who is also the President Asia Region of the IOI, welcomed a four member delegation of UN-Women, led by Mr Jamshaid Qazi, Country representative UN-Women Pakistan, on 8 April 2018.
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2018-04-09
Ombudsman community mourns death of Elton Georges
Mr Elton Georges, former Complaints Commissioner of British Virgin Islands, passed away in the evening of 4 April 2018. On behalf of the IOI community, President Tyndall, Secretary General Kräuter and Regional President Arduin expressed their heartfelt condolences to Mr Georges’ family, friends and colleagues.
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2018-04-09
Depriving the inmates' rights must be argumented, necessary and proportional
Depriving the rights on liberty does not automatically lead to the loss of other civil, political, economic, cultural and social rights. Amongst them is the right to correspondence, which was denied to a prisoner who wanted to complain against the quality of service and price of the business providing services in prison. The Ministry of Justice accepted the Ombudswoman's recommendation and instructed all criminal bodies to prevent such situations in the future.
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2018-04-11
Chief Ombudsman’s opinion on OIA requests about Operation Burnham
Chief Ombudsman Peter Boshier today released his Final Opinion on five complaints concerning the New Zealand Defence Force’s withholding of information related to Operation Burnham in Afghanistan in 2010. Peter Boshier found the NZDF was justified in withholding most of the requested information under the Official Information Act.
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2018-04-12
Amendments to the Law on Mental Health Care at the attention of the Seimas Ombudsmen
At the meeting with experts on human rights and mental health, the Seimas Ombudsmen Augustinas Normantas and Raimondas Šukys discussed the conformity of the amendments to the Law Mental Health Care with the international obligations of the country in the field of human rights.
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2018-04-17
Kela’s changed policy regarding basic social assistance has endangered the continuity
Numerous complaints have been submitted to the Parliamentary Ombudsman criticising the social security institution Kela for refusing to grant basic social assistance for medication prescribed by doctors, or other health care expenses since it changed its policy concerning the granting of basic social assistance for health care exprenses in autumn of 2017.
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2018-04-17
Makueni County Residents Offered Free Legal Services
As part of its strategies to contribute towards realisation of the right to access to justice by Kenyans, the Commission has carried out free legal aid forums in Makueni County. The public forums, conducted in three different towns, are aimed at creating and enhancing citizens’ awareness on administrative justice and on their right to access to information and how it promotes access to justice.
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