Several complainants approached Provincial Ombudsman Sindh, Mr Asad Ashraf Malik, stating that they had deposited Rs.57,000/- each to Municipal Administration Gulshan-e-Iqbal Town for the allotment of small shops (kiosks), but they were neither provided the kiosks nor did they receive a refund of their deposited money.

A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.

Accountability Institutions – such as Information Commissions, Ombudsman and Supreme Audit Institutions – play a fundamental role in advancing government openness. Initiatives such as the Open Government Partnership should deepen engagement with them.

A report has revealed that the top three reasons for hospital complaints investigated by the Ombudsman Service were poor communication, errors in diagnosis - including delays in diagnosis, misdiagnosis and failure to diagnose - and poor treatment.

The Federal Ombudsman of Pakistan has established the Federal Advisory Committee on Reforms and Alternate Dispute Resolutions comprising fourteen eminent members from various walks of life.

Awareness about the role of Ombudsman among the people, specially the people of far-flung rural areas is of paramount importance as it facilitates the expeditious and inexpensive justice at grass root level.

The IOI is pleased to present a dissertation on “International Ombudsing: Navigating discursive channels” submitted by C. McKenna LANG for the degree of Doctor of Philosophy at the Taos Institute, Tilburg University with a view to acknowledge the work of practitioners and to consider shared ideas and different angles of analysis to enhance the dialogue.

The latest International Survey of Information Commissioners, conducted by the Centre for Freedom of Information, has been published including responses provided by 53 Commissioners/Ombudsman in 33 countries.