Acting upon the directions by the Federal Ombudsman of Pakistan, the Pakistan International Airline (PIA) reimbursed an amount of Rs. 80,820 - that was extra charged by the department from a passenger travelling from Pakistan to the United Kingdom.

On the occasion of a presentation of the strategic directions of the Office of the Ombudsman for 2015, the Parliamentary Commissioner for Human Rights, Ms. Valeriya Lutkovska, presented the institution's new official website.

On 18 December 2014, the Anti-Corruption and Civil Rights Commission (ACRC) of the Republic of Korea and the Ombudsman of the Kingdom of Thailand extended the bilateral Memorandum of Understanding in Bangkok to keep promoting cooperative activities.

A complainant approached Mr. Asad Ashraf Malik, the Provincial Ombudsman of Sindh (Pakistan), stating that the Revenue Department was not reimbursing the medical charges he was entitled to under the rules.

The World Bank is mainstreaming citizen engagement through - among other things - supporting the development of Grievance Redress Mechanisms (GRMs), which are used by Ombudsman Institutions as a vehicle to enhance citizen voice and government responsiveness in order to advance citizen-centered governance.

The Ombudsman of Spain, Soledad Becerril, has welcomed the fact that the tax reform approved by the lower chamber of Parliament includes recommendations made by the Institution. Accordingly, it moderates the tax hike on the sale of used homes and keeps in place the abatement coefficients that reduce the capital gains tax on the sale of properties, when the value of the sale does not exceed €400,000.

Today the use of immigration detention as a migration management tool is on the rise in a large number of countries. The detention of asylum-seekers and migrants represents a growing human rights challenge worldwide. The Association for the Prevention of Torture (APT) therefore produced a practical manual on monitoring immigration detention, which is now available online.

On 18 December 2014, the Ombudsman, Ms Connie Lau, declared a direct investigation into the effectiveness of the mechanism of the Water Supplies Department (WSD) for handling leaks (bursts) of private water pipes.