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2025-04-04Re-watch the webinar on “Children's Ombudsman: Safeguarding Children's Rights”
On 25 March 2025 the African Ombudsman Research Centre (AORC), in collaboration with the IOI, held a webinar to discuss the critical role of children's Ombudsman offices in promoting and safeguarding the rights of the most vulnerable. In case you missed the live session, or wish to revisit its insights, you can access the recording of this webinar on YouTube.
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2023-09-28
The Yukon Ombudsman issues report into fairness complaint regarding sexualized abuse at Elementary School
The Office of the Yukon Ombudsman has issued the first of two reports into a complaint of unfairness against the Yukon Department of Education from a parent of a student at Hidden Valley Elementary School. The Ombudsman investigation found that the government’s failure to communicate with parents at the school was unfair, depriving parents of the opportunity to take timely action to help their children.
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2025-08-22
Complaints to the Public Services Ombudsman for Wales continue to rise
On 14 August 2024, the Ombudsman for Wales published its Annual Report & Accounts for 2024-25, which shows a staggering 43% increase in the number of new complaints received since the year preceding the Covid-19 pandemic.
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2025-10-10
Introducing the New Ombudsman of the Republic of Sierra Leone
Mr. Emmanuel Sahr Tondoneh ESQ was recently appointed as new Ombudsman of the Republic of Sierra Leone. Kindly click here to read about his background.
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2025-03-06
Ombudsman Ontario kicks off 50th anniversary year with Good Governance Awards
On 28 February 2025, the Ontario Ombudsman Paul Dubé announced a new award for public sector bodies that have demonstrated exemplary administrative practices – the Ombudsman’s Award for Good Governance – as part of his office’s 50th anniversary activities. Awards will be given to selected organizations in three areas of the Ombudsman’s mandate – provincial government bodies, broader public sector bodies (e.g., school boards, universities, children’s aid societies), and municipalities, he announced.
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2025-08-19
Dr Grant Davies appointed as Tasmania’s Ombudsman and Health Complaints Commissioner
Dr Grant Davies was appointed Tasmania’s Ombudsman and Health Complaints Commissioner in July 2025. He brings over 25 years of experience in public service, with a strong background in complaints resolution and health oversight.
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2023-08-28Ombudsman of Ireland - Annual Report 2022 - EN
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2025-07-04
National Ombudsman New Zealand - Ombudsman Quarterly Review - Issue 48 - EN
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2025-10-03
Claudine Konsbruck appointed new Ombudsman for Luxembourg
After 33 years in the public service, Claudine Konsbruck was appointed as the new Ombudsman of Luxembourg in May 2025. She succeeds Claudia Monti.
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2025-10-03
Annual Report of the Protecteur du citoyen du Québec – Listening and transparency: a must for the government
The Ombudsperson, Marc-André Dowd, tabled the 2024-2025 Annual Report of the Protecteur du citoyen on 2 October 2025 at the National Assembly of Québec.
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2023-04-27
OmbudsPEI publishes first annual report on improving treatment of opioid use disorder
Steps are being taken to provide inmates at Prince Edward Island’s Provincial Correctional Centre (PCC) with improved treatment for opioid abuse following a 10-month investigation by the province’s office of the Ombudsperson.
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2025-10-02
IOI European Region Quarterly Newsletter - July 2025 – September 2025
Kindly click here to read the IOI European Region’s Quarterly Newsletter for the period between July 2025 to September 2025.
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2025-10-10
Ontario Ombudsman deplores unacceptable conditions in Neskantaga First Nation, calls for urgent action
On 19 September 2025, Ontario Ombudsman Paul Dubé called on federal and provincial governments to take immediate action to address the unacceptable and unsafe conditions in Neskantaga First Nation, a remote Ojibwe community located nearly 500 kilometres north of Thunder Bay, which is living under the longest boil-water advisory in Canadian history.
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2022-10-19
Ombudsman publishes Newsletter
The Office of the Ombudsman of Kenya recently published their Newsletter for July – September 2022.
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2023-07-20
Report on human rights and freedoms in the Republic of Moldova
The Office of the People's Advocate (Ombudsman) of Moldova has published its Report on Human Rights and Freedoms in the Republic of Moldova in 2022. The Report presents essential information from the work of the People's Advocate containing a collection of emergency and planned activities, aimed to support and encourage the national authorities to advance on human rights.
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2023-05-25
Taxpayers’ Ombudsperson to monitor and examine issues related to CRA communications about the collection of COVID-related benefit overpayments
On 4 May 2023, the Taxpayers' Ombudsperson, Mr. François Boileau, announced his intention to closely monitor complaints received at his office concerning individuals who have already paid back COVID-related benefit overpayments to the Government of Canada yet are still receiving collection letters from the Canada Revenue Agency (CRA).
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2025-10-02
Ombudsman Punjab Strengthens Pakistan’s Role at the 26th Asian Ombudsman Association Meeting in Nanjing, China
The Honourable Ombudsman Punjab, Ayesha Hamid, represented Pakistan at the 26th Meeting of the Board of Directors (BOD) and the 18th General Assembly (GA) of the Asian Ombudsman Association (AOA), hosted by the National Commission of Supervision of China in Nanjing from 9 to 10 September 2025. The event convened ombudsman leaders, oversight institutions, and experts from across Asia, providing a dynamic platform to deliberate on common challenges, institutional cooperation, and strategies for citizen-centered governance.
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2025-07-03
Record cases handled by Toronto Ombudsman in 2024 indicate increasing demand for accountability in local government
The City of Toronto’s Ombudsman handled 4,929 cases in 2024, a 43 per cent increase over the previous year and the highest on record. The most common fairness issues stemmed from poor communication, including no or delayed responses and inconsistent or incorrect information from City staff.
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2025-10-02
Ombudswoman opens inquiry concerning the development of EU standards for artificial intelligence
European Ombudswoman Teresa Anjinho has opened an inquiry into how the European Commission ensures transparency, inclusiveness, and accountability in the adoption of harmonised standards for artificial intelligence (AI).
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2025-08-14
PHSO - Women’s state pension age: our findings on injustice and associated issues (March 2024)