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2025-10-02Ombudsman announces results of full investigation into Hospital Authority’s deposit refund arrangements for assistive device loan service
The Ombudsman, Mr Jack Chan, on 26 September 2025 announced the completion of a full investigation into the Hospital Authority (“HA”)’s deposit refund arrangements for the assistive device loan service, with 12 recommendations on improvement measures made.
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2025-06-26
Ombudsman Ontario releases Annual report 2024
Ontario Ombudsman Paul Dubé’s tenth Annual Report, released on 25 June 2025, reflects record and near-record complaints in several areas of his jurisdiction, including those focused on the rights of vulnerable children, people with disabilities, inmates and Ontarians seeking services in French.
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2023-03-23
Challenges and Goals in Providing Services for Older Persons - Lessons Learned from the Investigation of Complaints
On 8 February 2023, the Office of the Ombudsman, within the Office of the State Comptroller and Ombudsman, hosted a peer learning event to mark the publication of its special report on the challenges and goals in providing services for older persons.
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2025-01-07Austrian Ombudsman Board - Annual Report 2023 - EN
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2023-12-07
NSW Ombudsman’s Public Interest Disclosures Act 1994 Annual Report 2022-23 tabled in Parliament
The NSW Ombudsman’s Oversight of the Public Interest Disclosures Act 1994 Annual Report 2022-23 has been tabled in Parliament on 27 November 2023. The annual report outlines the activities undertaken by the Ombudsman’s office, including provision of advice and training, and monitoring and auditing activities, under the PID Act 1994.
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2025-10-27
Ombudsman Moldova - Annual report 2024 - Summary - EN
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2025-12-18
Commonwealth Ombudsman finds employment provider oversight ineffective and remediation unfair – lessons for all government agencies
The Commonwealth Ombudsman released a new report examining the fairness and decision-making relating to compensation paid to job seekers who had their income support payments cancelled unlawfully.
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2023-09-22
Ombudsman Western Australia releases Annual Report 2022-23
The Ombudsman Western Australia has tabled his 2022-23 annual report in Parliament. This report outlines the work of the Office for the year, where the Ombudsman received 2,362 complaints and 11,680 enquiries and finalised 96% of complaints within three months.
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2023-06-01
Ombudsman Quarterly Review
The Autumn 2023 Ombudsman Quarterly Review has been released by the Office of the Ombudsman of New Zealand.
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2025-10-16
Pakistan Hosts IOI Asian Regional Meeting and International Conference 2025 in Lahore
The International Ombudsman Institute (IOI) Asian Regional Meeting and International Conference 2025 were successfully held in Lahore, marking a historic milestone as Pakistan hosted this prestigious global gathering for the first time.
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2025-12-19
William Angrick Obituary
The IOI mourns the loss of former IOI President William P. "Bill" Angrick II who passed away on 11 December 2025 at the age of 80.
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2025-10-31
Secretary General Achitz welcomes Panama Ombudsman Eduardo Leblanc Gonzalez to Vienna
On 29 October 2025, IOI Secretary General Bernhard Achitz welcomed the recently elected Regional Director for the IOI’s Caribbean and Latin American Region and Ombudsman of Panama, Mr Eduardo Leblanc Gonzalez, to Vienna. Goal of this meeting was to exchange experiences and find best practices with colleagues from all around the world.
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2025-10-30
NSW Ombudsman tables Annual Report 2024–25 in milestone 50th anniversary year
On 30 October 2025, the NSW Ombudsman has tabled its Annual Report 2024–25 and the NSW Child Death Review Team (CDRT) Annual Report 2024–25 in the Parliament of NSW.
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2025-12-11
Public Protector South Africa elected Second Vice-President of the IOI
The Public Protector of South Africa, Adv. Kholeka Gcaleka, is the new Second Vice-President of the International Ombudsman Institute (IOI). In an electronic ballot, carried out by the IOI General Secretariat recently, the candidacy of Adv. Gcaleka received the clear and solid support from IOI members.
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2023-02-09
Alberta Ombudsman Annual Report 2021-2022
The Alberta Ombudsman’s office presents its 55th Annual Report. In her last report, which covers the activities of the office for the period of 1 April 2021 to 31 March 2022, Marianne Ryan bids farewell after five years as Alberta Ombudsman.
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2025-06-20
Ombudsman of Montreal - Annual Report - 2024 - EN
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2023-03-09
South African Military Ombud meets with the Ombudsman of Malawi
The Office of South African Military Ombud Lt Gen (Ret) Vusumuzi Masondo held a meeting on the 2nd March 2023 with the Ombudsman of Malawi, Hon Grace Tinkambenji Malera, who was in the country on a study visit and to learn lessons learnt concerning the sectoral ombudsman office.
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2023-07-25
Press Release - Sand Mining
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2025-08-14
PHSO - Broken trust: making patient safety more than just a promise (June 2023)
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2023-11-30
The Right to Good Administration discussed in Malta
From 31 October to 1 November 2023, Malta hosted a landmark event that brought to the fore a crucial topic in contemporary governance: "The Right to Good Administration: Myth, Aspiration, and Reality?" The conference, a collaborative effort between the Office of the Ombudsman in Malta and the Association of Mediterranean Ombudsmen, was a melting pot of ideas and experiences.