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2023-05-25Ombudsman probes Transport Department’s arrangements for driving tests
On 18 May 2023, the Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the driving test arrangements of the Transport Department (“TD”). The Office has received 40 complaints related to driving tests, involving such issues as candidates’ discontent about the waiting time for driving tests, TD’s early test appointment booking system, the scheduling of driving tests, as well as appeals and arrangements for video recording of driving tests.
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2023-05-25
Taxpayers’ Ombudsperson to monitor and examine issues related to CRA communications about the collection of COVID-related benefit overpayments
On 4 May 2023, the Taxpayers' Ombudsperson, Mr. François Boileau, announced his intention to closely monitor complaints received at his office concerning individuals who have already paid back COVID-related benefit overpayments to the Government of Canada yet are still receiving collection letters from the Canada Revenue Agency (CRA).
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2023-05-25
The Ombudsman of the Kingdom of Thailand and the ACRC of the Republic of Korea jointly sign extension of the MOU
On 8 May 2023, the signing of the MOU on bilateral cooperation between the Chief Ombudsman of Thailand, Mr. Somsak Suwansujarit, and the Chairperson of the Anti-Corruption and Civil Rights Commission of the Republic of Korea, Ms. Jeon Hyun-Heui, took place at the Office of the Secretariat of the International Ombudsman Institute in Vienna, in the Republic of Austria.
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2023-05-25
Office of the Ombudsman hosts peer learning event for staff of the Ministry of Defense
On 7 May 2023, the Office of the Ombudsman, within the Office of the State Comptroller and Ombudsman, hosted a peer learning event for staff of the Ministry of Defense on the theme: "Handling Complaints - Exposure and Challenges".
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2023-05-25
Avances importantes en mesa de diálogo propuesta por el Procurador de los Derechos Humanos de Guatemala
Por iniciativa del Procurador de los Derechos Humanos de Guatemala, Dr. Alejandro Córdova Herrera, se habilitó una mesa de diálogo el 28 de marzo de 2023, para buscar soluciones pacíficas a las demandas de los pueblos indígenas que integran los 48 Cantones de Totonicapán y autoridades de las alcaldías indígenas.
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2023-05-24
La Defensoría del Pueblo invita al Primer Congreso Argentino de Justicia y Prácticas Restaurativas
El encuentro, que se desarrollará entre el 8 y el 10 de junio 2023 en los municipios bonaerenses de Ezeiza y Avellaneda, busca constituir un espacio de referencia para el análisis y la promoción de políticas, saberes y metodologías sobre la justicia y las prácticas restaurativas.
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2023-05-24
PCC makes case for inmates in correctional centres
In his opening remark at a town hall meeting on systemic and proactive investigation into welfare of inmates in the correctional centres in Nigeria at Owerri, Imo State at 10 May 2023, the Honourable Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf, stressed the need for the Government to create and maintain a conducive environment for said inmates.
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2018-08-27Comunicado de la Comisión Nacional de Derechos Humanos de México
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2025-05-09
Lutter contre les discriminations dans l’accès aux soins : les recommandations de la Défenseure des droits
Les discriminations dans les parcours de soins peinent à être identifiées, reconnues et sanctionnées. C’est la raison pour laquelle la Défenseure des droits rend public un rapport "Prévenir les discriminations dans les parcours de soins : un enjeu d’égalité".
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2023-05-17
Invitation to the seminar on the "Law of the Ararteko: Proposals for the Future. Rethinking Ombuds institutions"
The Ararteko – Ombudsman of the Basque Country and the Basque Parliament have jointly organized the seminar “The Law of the Ararteko. Proposals for the Future. Rethinking Ombuds institutions” as part of the “Legeen geroa – The Future of Legislation” cycle, which will be held at the Basque Parliament on 12 and 13 June 2023. Registrations for the event are possible until 2 June 2023.
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2023-05-17
Rafael Ribó recibe la medalla de oro del IOI por su trayectoria en la defensa de los derechos
El lunes, 8 de mayo 2023, Rafael Ribó, que fue síndic de greuges de Catalunya entre 2004 y 2022, fue galardonado con la Orden de Oro al Mérito del Instituto Internacional del Ombudsman (IOI) por su compromiso y trabajo con esta institución.
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2023-05-17
IOI 13th World Conference title and logo
During the IOI World Board meeting in Vienna last week, the National Ombudsman of the Netherlands, Reinier van Zutphen, presented to the board the title and logo of the world conference that will be held in The Hague, The Netherlands in May 2024. He also announced the launch of the conference web page.
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2023-05-17
The Commissioner for Human Rights publishes report “Human rights by design - future-proofing human rights protection in the era of AI”
On 9 May 2023, the Commissioner for Human Rights published her report and recommendations “Human rights by design - future-proofing human rights protection in the era of AI”. She highlights 3 major obstacles and 3 priority areas of actions to ensure human rights are safeguarded in the design, development and deployment of AI. She also emphasises the key role National Human Rights Structures, including Ombudsman institutions, play in monitoring and supervising human rights in AI systems.
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2023-05-17
The Ombudsman held a conference on „Police arbitrariness and racist motivation“
The Greek Ombudsman held a conference on "Police arbitrariness and racist motivation" on Tuesday, 2 May 2023, in the hall of the Thessaloniki Bar Association.
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2023-05-17
Head of the Office of the Ombudsman, Dr. Esther Ben-Haim, addresses UN open-ended working group on ageing
On 3.4.2023 - 6.4.2023, the UN open-ended working group on ageing convened in New York and discussed different aspects of the challenges facing countries pertaining to the rights of older persons.
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2023-05-17
Malawi Ombudsman among Malawi's Top Women
Ombudsman Grace Malera has been recognized as one of the 100 inspiring women in the country for the year 2023, courtesy of Wealth Malawi, whose focus is honoring and celebrating phenomenal women and female leaders.
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2023-05-17
Toronto’s Ombudsman sees record increase in complaints
Toronto’s Ombudsman says the City clearly has more work to do to ensure it serves people fairly. In his 2022 Annual Report released on 25 April 2023, Kwame Addo cites the record increase in complaints to his office, noting that "whether it was through unclear communication, inaccessible services, or inconsistent decision making, the City was not always putting the public first.”
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2023-05-15
International Ombudsman Institute holds Board Meeting in Vienna
The Board of Directors of the International Ombudsman Institute (IOI) held its annual meeting from 7 – 11 May 2023. Together with IOI President Chris Field, Ombudsperson and IOI Secretary General Gaby Schwarz welcomed colleagues from around the world at the premises of the Austrian Ombudsman Board in Vienna.
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2023-05-12
Commonwealth and ACT Ombudsman published paper on multi-agency service delivery and hosts its annual Complaint Handling Forum
In April 2023, the Office of the Commonwealth Ombudsman published an Insights paper on multi-agency service delivery, to provide specifics on complaint handling, communication and responding when things go wrong. In June 2023, the Office will hold its annual Complaint Handling Forum.
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2023-05-12
School building retrieved from illegal occupants after Sindh Ombudsman took suo moto action
Sindh Ombudsman Ajaz Ali Khan got the Government school building vacated from tenants after taking Suo Moto action on a report titled “Ebrahim Ali Bhai, Boys Government Secondary School building rented out to tenants” published on 12 January 2023 in “The Express Tribune”.