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2025-05-29Webinar – Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens
The African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators Association (AOMA) in collaboration with the International Ombudsman Institute (IOI) cordially invite you to a webinar on Tuesday, 3 June 2025, on "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens". Based on the latest IOI Best Practice Paper developed by the Office of the Ombudsman of the Netherlands, this webinar will explore practical strategies to improve visibility, trust, and access to Ombudsman services. Interpretation into all IOI working languages will be available.
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2010-11-24IOI Newsletter_200809_English
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2013-11-25
Spain Defensor del Pueblo - NPM Annual Report 2012 EN
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2025-05-27
China - Ombudsman Hong Kong - Annual Report 2023-24 - EN
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2014-01-03
22. Workshop 5: S S Mafisa, Reconciling Multiple Mandates
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2012-07-20
Spain - Síndic Annual Report - 2011 EN
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2023-05-25
Ombudsman probes Transport Department’s arrangements for driving tests
On 18 May 2023, the Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the driving test arrangements of the Transport Department (“TD”). The Office has received 40 complaints related to driving tests, involving such issues as candidates’ discontent about the waiting time for driving tests, TD’s early test appointment booking system, the scheduling of driving tests, as well as appeals and arrangements for video recording of driving tests.
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2023-05-25
La síndica participó en el III Congreso de Familia, Infancia y Capacidad
La síndica de greuges, Esther Giménez-Salinas, ha participado en el III Congreso de Familia, Infancia y Capacidad, organizado por los colegios de abogados de Málaga, Barcelona y Antequera y por la Plataforma Familia&Derecho. Se han tratado temas como el acoso en las redes sociales y el sistema de protección de menores, entre otros.
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2023-05-25
The Ombudsman of the Kingdom of Thailand and the ACRC of the Republic of Korea jointly sign extension of the MOU
On 8 May 2023, the signing of the MOU on bilateral cooperation between the Chief Ombudsman of Thailand, Mr. Somsak Suwansujarit, and the Chairperson of the Anti-Corruption and Civil Rights Commission of the Republic of Korea, Ms. Jeon Hyun-Heui, took place at the Office of the Secretariat of the International Ombudsman Institute in Vienna, in the Republic of Austria.
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2023-05-25
Office of the Ombudsman hosts peer learning event for staff of the Ministry of Defense
On 7 May 2023, the Office of the Ombudsman, within the Office of the State Comptroller and Ombudsman, hosted a peer learning event for staff of the Ministry of Defense on the theme: "Handling Complaints - Exposure and Challenges".
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2023-05-24
PCC makes case for inmates in correctional centres
In his opening remark at a town hall meeting on systemic and proactive investigation into welfare of inmates in the correctional centres in Nigeria at Owerri, Imo State at 10 May 2023, the Honourable Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf, stressed the need for the Government to create and maintain a conducive environment for said inmates.
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2023-05-24
World Board attends Reception and Charity Event at Ukrainian Embassy
Prior to the commencement of the World Board meeting in Austria, the Ukrainian Ambassador to Austria, Dr Vasyl Khymynets, and Voices of Children co-hosted a reception and charity event at the Ukrainian Embassy. The President was honoured to speak at this event alongside Ambassador Khymynets and Ukrainian Parliament Commissioner for Human Rights, Dmytro Lubinets.
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2025-05-23
Board of Directors holds annual meeting in Rabat
The IOI Board of Directors held its annual meeting from 11 – 15 May 2025 in Rabat (Morocco). The IOI expresses its gratitude to the host of this meeting, the office of the Mediator of the Kingdom of Morocco, for providing the perfect setting for three days of fruitful discussions and collegial and productive meetings.
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2015-08-07
Síndic de Greuges de Catalunya - Informe Anual 2011 - ES
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2018-05-07
Jaarverslag Ombudsman Pensioenen - NL - 2017
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2010-11-25
Annual Report 2009 in English
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2023-05-17
Rafael Ribó recibe la medalla de oro del IOI por su trayectoria en la defensa de los derechos
El lunes, 8 de mayo 2023, Rafael Ribó, que fue síndic de greuges de Catalunya entre 2004 y 2022, fue galardonado con la Orden de Oro al Mérito del Instituto Internacional del Ombudsman (IOI) por su compromiso y trabajo con esta institución.
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2023-05-17
Examen de la France par les Nations Unies sur le respect des droits de l’enfant
Les 9 et 10 mai, l’État français a été auditionné par le Comité des droits de l’enfant des Nations Unies dans le cadre du 6e examen de la France sur l’effectivité de la Convention internationale des droits de l’enfant (CIDE). En France, le Défenseur des droits est l'organisation reconnue par le Comité pour veiller au respect des droits de l’enfant. Dans le cadre du 6e examen périodique de la France, actuellement en cours, le Défenseur des droits est intervenu pour apporter son expertise aux différentes étapes clés de la procédure.
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2019-06-24
Annual Report 2018_Ombudsman of Bermuda
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2019-04-09
CNDH - Annual Report 2011 - ES