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2019-08-27IOI Europe - Brussels Conference (Oct. 2018)
The Office of the Federal Ombudsman of Belgium hosted the IOI Europe Conference and General Assembly in Brussels from 1 - 3 October 2018. Presentations and speeches of this event are now available.
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2019-08-2704_Conference_Opening session (Guido Herman).pdf
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2019-08-28
NPM visited 21 places of detention until August
From the beginning of this year until mid-August, the National Prevention Mechanism (NPM) of Portugal has carried out 21 monitoring visits to places of deprivation of liberty. Of the 21 visits made, 13 went to prisons, four to Temporary Settlement Centers and Matched Spaces (EECIT), two to Educational Centers and two to places of detention by the police.
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2019-08-28
Ombudsman urges action on outstanding recommendations
The Ombudsman has called for a formal mechanism to be put in place to compel the public administration to act upon his recommendations. This comes as a number of public service providers failed to act upon the recommendations made in respect of five complaints lodged with the Ombudsman’s office. These involve the Gibraltar Electricity Authority, the Gibraltar Health Authority, the Housing Authority and the Driver and Licensing department.
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2019-08-28
IOI Europe quadrennial conference - papers available online
On the occasion of its 20th anniversary, the Office of Federal Ombudsman of Belgium hosted the quadrennial conference of the IOI’s European Region in Brussels in October 2018. The event invited Ombudsman colleagues to discuss “The Ombudsman in an open and participatory society”. Conference presentations and papers are now available online in the “Member Area” of the IOI website.
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2019-08-29
Family failed by Trust’s decision to remove specialist care
Gloucestershire Care Services NHS Trust failed in its duty to provide good clinical care for a boy with a life-threatening condition, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found.
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2019-08-29
Council of Europe publication on “Unboxing AI – 10 steps to protect human rights”
Artificial intelligence (AI) driven technologies are increasingly present in our daily life, including in home appliances and social media applications. This brings great opportunities but also involves risks with real and serious consequences for individuals, including potential breaches of their human rights.
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2019-08-30
BC Ombudsperson able to receive complaints as ICBC’s new rate model takes effect
As ICBC’s new insurance rate model comes into effect September 1st, the British Columbia Ombudsperson is reminding vehicle owners that his office can investigate complaints about ICBC.
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2019-09-02
Unintended consequences for prisoners as Northland continues with old regime
The Chief Ombudsman of New Zealand Peter Boshier says the Northland Regional Corrections Facility is persisting with policies that are preventing it from achieving its full potential. Mr Boshier has tabled his latest report in Parliament on an unannounced inspection of the Prison conducted in February.
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2019-09-02
Aportes de la medicina en la prevención y sanción de la tortura
Con el objetivo de promover el cumplimiento del Protocolo de Estambul, la Procuración Penitenciaria de la Nación Argentina (PPN) realizará en la provincia de Chaco un taller abierto de capacitación. También se mantendrán reuniones con miembros del comité provincial para la prevención de la tortura.
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2019-09-02
FRA urges member states to give migrant youth a chance
Many young migrants and refugees have come to the EU since 2015 when migration numbers peaked. Upon arrival, many had to sleep rough, and children and young people often received no education.
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2019-09-02
Ombudsman requests Constitutional Court to review constitutionality of statute establishing a general obligation to retain telecommunications data
The Ombudsman has asked the Constitutional Court to review the constitutionality of Articles 4, 6 and 9 of Law 32/2008 of 17 July, which transposes Directive 2006/24/EC of the European Parliament and of the Council of 15 March, concerning the conservation of data generated or processed in connection with the provision of publicly available electronic communications services or public communications networks.
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2019-09-02
Ombudsman meets delegation from Japan
The Azerbaijani Ombudsman received the delegation led by Mr. Hideo Ohnishi, the Parliamentary Vice-Minister for Internal Affairs and Communications of Japan. The delegation was accompanied by Mr.Akiro Sanno, an attaché of the Embassy of Japan in Azerbaijan.
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2019-08-27
President Peter Tyndall speaks about human rights under pressure at the European Forum Alpbach 2019
The European Forum Alpbach 2019 hosted a breakout session by the European Union Agency for Fundamental Rights (FRA) and the IOI on “Human Rights Under Pressure: The Role of Ombudspersons and National Human Rights Institutions”. The IOI was represented by its President and Irish Ombudsman Peter Tyndall.
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2019-09-04
How do complaints affect those complained about?
Research into the effects of complaints on public service employees was carried out by Dr Chris Gill (University of Glasgow) and Carolyn Hirst (Hirstworks), in partnership with Queen Margaret University and the University of West of Scotland. The findings of the original research contributed to the production of “Being Complained About – Good Practice Guidelines”, a document which aims to improve the way in which organisations handle complaints by focusing on supporting staff members who have been complained about.
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2019-09-04
Research Report - How do complaints affect those complained about_EN.pdf
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2019-09-05
El Comité de Asuntos de Transportes y Adquisiciones del Yuan de Control supervisa el Puerto de Taipei y la empresa Chunghwa Post
El puerto de Taipei es el puerto más grande de contenedores oceánicos del norte de Taiwán, siendo también una de las siete zonas portuarias de libre comercio de todo el país. El Comité de Asuntos de Transportes y Adquisiciones del Yuan de Control se dirigió a la zona portuaria para conocer la situación sobre las operaciones de logística y almacenamiento. Además, la delegación supervisó el Museo Postal y la Oficina de Correos de la calle Jinnan donde les mostraron la historia del servicio postal y los resultados del establecimiento del sistema de correo digital.
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2019-09-05
“Unlawful and wrong” - solitary confinement and isolation of young people in Victorian prison
Children and young people in Victorian prisons and youth justice systems are being damaged rather than rehabilitated through excessive use of isolation and separation, Victorian Ombudsman Deborah Glass has found.
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2019-09-05
Dutch Ombudsman hosts Poldershop on “Ombudsman Tools”
Dutch National Ombudsman Reinier Van Zutphen will host another Poldershop in The Hague on Friday, 1 November 2019. This edition of the Poldershop is about how Ombudsman assess the actions of the government and on what basis they reach their decisions. Input and results from this Poldershop will inform an IOI Best Practice Paper to be published next year.
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2019-09-05
AOMA condemns xenophobic violence against migrant African-owned businesses in South Africa
The African Ombudsman and Mediators Association (AOMA) expresses its concern over the ongoing xenophobic attacks in South Africa, where widespread looting and torching of foreign-owned African shops have been reported in Johannesburg and in Pretoria a few days earlier. AOMA urges the use of diplomatic channels by African governments in finding a workable solution for all citizens of Africa affected by the violence.
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