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2025-12-18Especialistas reflexionaron sobre el rol del Ombudsman en Latinoamérica en el seminario anual del ILO en Santiago de Chile
El encuentro, organizado por el Instituto Latinoamericano del Ombudsman-Defensorías del Pueblo (ILO), reunió a representantes de Chile, Argentina, Brasil, El Salvador y Angola para debatir los desafíos de las instituciones defensoras de derechos humanos.
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2025-12-18
New Ombudsman Toronto report into the City’s handling of a resident’s social assistance overpayments
The City of Toronto’s Ombudsman Kwame Addo says the City’s Employment and Social Services division made multiple errors in how it responded to a Toronto mother who’d received overpayments in social assistance. Addo says City staff did not give the client a clear explanation of what she owed, neglected information that supported her case, didn’t speak to her to understand the facts and kept her waiting for hours when she tried to speak to a supervisor.
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2025-12-18
Hospital treatment delay led to avoidable death of man with disabilities
A 45-year-old man with disabilities was referred to hospital for intravenous antibiotics but had to wait 34 hours for the medication. By the time he received the antibiotics it was too late and he died from sepsis. The Parliamentary and Health Service Ombudsman found that his death was avoidable.
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2025-12-18
Commonwealth Ombudsman finds employment provider oversight ineffective and remediation unfair – lessons for all government agencies
The Commonwealth Ombudsman released a new report examining the fairness and decision-making relating to compensation paid to job seekers who had their income support payments cancelled unlawfully.
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2025-12-16
Annual Report 2024/2025
The IOI publishes its Annual Report every year, to inform about membership matters, as well as the most important projects, services and developments of the past membership year. The Annual Report 2024/2025 is now available online. Click here to read our report and learn more about the main activities of the past membership year.
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2022-11-24Ombudsman Peer Review of the Parliamentary and Health Services Ombudsman (PHSO), UK
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2022-11-11
Special Report 2021 - Rights of Persons with Disabilities
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2021-03-11
Defensor del Pueblo - Informe Anual MNP 2018 - ES
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2021-05-26
Ararteko (Ombudsman Basque Country) - Annual Report 2014 - ES
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2021-07-22
councils-and-complaints-a-good-practice-guide-2nd-edition
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2021-07-22
Australia - Victorian Ombudsman - Councils and Complaints: A good practice guide 2nd edition - EN
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2025-12-11
Strengthening Public Justice: Ombudsman Sindh and HANDS Forge Strategic Partnership
The office of Provincial Ombudsman Sindh and HANDS Welfare Foundation have formalized a strategic partnership through the signing of a Memorandum of Understanding at the Ombudsman’s Headquarters, aimed at enhancing citizens’ access to free and fair justice. Under this agreement, a joint action plan will be developed to strengthen public service delivery and ensure efficient, transparent, and citizen-focused grievance redressal across Sindh.
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2025-12-11
Public Protector South Africa elected Second Vice-President of the IOI
The Public Protector of South Africa, Adv. Kholeka Gcaleka, is the new Second Vice-President of the International Ombudsman Institute (IOI). In an electronic ballot, carried out by the IOI General Secretariat recently, the candidacy of Adv. Gcaleka received the clear and solid support from IOI members.
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2022-02-07
Finland - Parliamentary Ombudsman - Annual Report 2020 - Summary - EN
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2022-07-14
State Comptroller and Ombudsman of Israel - Summary of Activity in 2021 - EN
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2022-07-15
Rafael Ribó - Resumen ejecutivo de su mandato - ES
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2025-12-10
Yuan de Control y Defensoría del Pueblo de Paraguay coorganizan seminario internacional en línea: IA y Derechos Humanos
Con el fin de promover el intercambio transnacional en materia de supervisión y derechos humanos, el Yuan de Control y la Defensoría del Pueblo de Paraguay organizaron conjuntamente, el 24 de noviembre de 2025, el seminario internacional en línea IA y Derechos Humanos. Al evento fueron invitados representantes de instituciones de supervisión y derechos humanos de la región latinoamericana, así como funcionarios gubernamentales; en total participaron en línea más de 100 asistentes provenientes de seis países.
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2025-12-10
Effective actions by Punjab Ombudsman’s Office across the province over Rs.8650000 in fines for overpricing, violation of official rates and sale of substandard goods
The Office of the Ombudsman Punjab launched a comprehensive crackdown against overpricing, adulteration, and the sale of substandard or unsafe food items. A series of public complaints to the Ombudsman Office resulted in the immediate inspection across Punjab.
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2025-12-10
Doctors told man with terminal illness that he would be okay
Doctors failed to tell a father of seven that he had a terminal illness and gave him false reassurance that he would be all right, an investigation by England’s Health Ombudsman has found.
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2020-10-21
Defensor del Pueblo - NPM Annual Report 2013