BackDoctors failed to tell a father of seven that he had a terminal illness and gave him false reassurance that he would be all right, an investigation by England’s Health Ombudsman has found.
William Chapman, known as Syd, died eight months after accidentally discovering his prognosis when his GP, believing hospital doctors had already told him the full scale of his condition, mentioned it during a phone call.
The Parliamentary and Health Service Ombudsman (PHSO) said that the doctors at the Countess of Chester Hospital showed a worrying lack of accountability and had failed to learn from the mistakes made in Syd’s case.
Our investigation highlights how quickly trust can be eroded in public services and why NHS and Government leaders need to make sure they build and support a consistent culture of openness and honesty within the NHS.
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Source: The Parliamentary and Health Service Ombudsman, UK
