The Ombudsman is a senior public official, charged with monitoring the public administration through the examination and investigation of complaints from members of the public who believe they have been adversely affected by the administrative actions of a public body. Applications for the position of the Cayman Islands Ombudsman may be submitted until 17 January 2022.

Este año se ha adoptado una nueva metodología estadística que permite ofrecer datos más completos. León y Burgos encabezan las provincias que acumulan un mayor número de quejas de la Comunidad. La Administración Local, Familia, Empleo Público y Sanidad acaparan el mayor número de quejas y de expedientes. Se han abierto 14 nuevas quejas múltiples que han dado lugar a más de 36.000 expedientes. 

The Public Defender of Rights summarized recommendations for authorities, municipalities, regions and ministries. Recommendations were set on the basis of extensive research among EU citizens living in the Czech Republic. More than a thousand people, proportionally represented not only by nationality, but also by education or their residence in the Czech Republic, described their experiences in dealing with the authorities, health care or education. 

Depuis de nombreuses années, l’Etat fédéral, la Région wallonne, la Communauté française, la Communauté flamande, la Communauté germanophone, disposent de leur propre médiateur. Il aura fallu attendre 2 ans pour que les citoyens de la Région de Bruxelles disposent du même service à l’égard des administrations bruxelloises. Catherine De Bruecker, ex-médiatrice fédérale, a été élue pour diriger ce nouveau service de médiation.

El Síndic destaca su papel en la fiabilidad de la Administración electrónica. La Agencia debe desarrollar un papel clave a la hora de generar un entorno tecnológico de confianza para la Administración digital

Not everyone understands the power of an apology, or how to make a good one. Australia’s Commonwealth Ombudsman published a factsheet for education providers to explain why an apology is powerful, and what you should or shouldn’t say when apologising.

As of 1 January 2022, the International Ombudsman Institute (IOI) holds a status as “International Institution” in accordance with the Austrian Act on Headquarter Locations (Amtssitzgesetz). With this new status, the IOI will be able to increase its presence as an independent, international organization, the voice of Ombudsman institutions around the world and the authoritative body on Ombudsman matters.

Les hacemos llegar el 51. Reporte Semanal de “Derechos Humanos en Perspectiva Internacional” elaborado por el Programa de Observación y Asistencia para el Fortalecimiento de las Defensorías del Pueblo, que forma parte de la Unidad de Política Institucional de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires (Argentina).