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2014-11-26Dissertation on International Ombudsing – Navigating discursive channels
The IOI is pleased to present a dissertation on “International Ombudsing: Navigating discursive channels” submitted by C. McKenna LANG for the degree of Doctor of Philosophy at the Taos Institute, Tilburg University with a view to acknowledge the work of practitioners and to consider shared ideas and different angles of analysis to enhance the dialogue.
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2014-11-27
Poor communication, errors in diagnosis and poor treatment tops the list of hospital complaints investigated by the Ombudsman
A report has revealed that the top three reasons for hospital complaints investigated by the Ombudsman Service were poor communication, errors in diagnosis - including delays in diagnosis, misdiagnosis and failure to diagnose - and poor treatment.
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2014-11-28
Does open government need accountability institutions?
Accountability Institutions – such as Information Commissions, Ombudsman and Supreme Audit Institutions – play a fundamental role in advancing government openness. Initiatives such as the Open Government Partnership should deepen engagement with them.
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2014-12-01
Ombudsman probes government regulation of rehabilitation transport services to persons with mobility difficulties
The Ombudsman, Ms Connie Lau, declared today a direct investigation into the Administration’s implementation of the policy formulated in 2007 on provision of special transport services to persons with disabilities who cannot use public transport, and any measures against unauthorised operations of rehabilitation transport services to protect the safety and interests of persons with disabilities.
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2014-12-01
Municipal administration hands over kiosks to complainant on order of Provincial Ombudsman Sindh
Several complainants approached Provincial Ombudsman Sindh, Mr Asad Ashraf Malik, stating that they had deposited Rs.57,000/- each to Municipal Administration Gulshan-e-Iqbal Town for the allotment of small shops (kiosks), but they were neither provided the kiosks nor did they receive a refund of their deposited money.
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2014-12-01
Australia and New Zealand publish guidelines for complaint management
A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.
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2014-12-02
Ombudsman Office held two-day workshop on "Investigating Serious Incidents"
The Ombudsman Office organized a two-day workshop titled "Investigating Serious Incidents". The workshop was held at the Office's headquarters in the Seef area and was conducted by Pauline McCabe, the former Prisoner Ombudsman for Northern Ireland, and Clare McVeigh, a Senior Investigators in Northern Ireland.
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2014-12-02
Celebration of 25th Jubilee from adoption of Convention of the Rights of the Child
A celebration of the 25th year from the adoption of the Convention on the rights of the child was hosted by UNICEF in cooperation with the Ombudsman in Skopje. At the celebration the new interactive online game about the Convention on the rights of the child, which was produced by UNICEF, was promoted. Through this game children can learn about their rights and the mechanisms for their protection.
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2014-12-15
Ombudsman awarded Chaillot Prize for the Promotion of Human Rights
The Ombudsman Office for the Ministry Interior and the National Institution for Human Rights were jointly awarded the Chaillot Prize for the Promotion of Human Rights in the GCC region in 2014.
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2014-12-03
Ontario must crack "code of silence" among correctional officers involved in use of excessive force
Ontario Ombudsman André Marin called on the Ministry of Community Safety and Correctional Services to crack the pervasive “code of silence” under which some guards in the province’s correctional institutions use excessive force against inmates and conspire to cover it up.
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2014-12-09
Civil Hospital Administration Dadu ensures alternate power supply for the benefit of a dialysis patient
A complainant approached the Provincial Ombudsman of Sindh, Mr. Asad Ashraf Malik, stating that his father was admitted in the Urology Department of the Civil Hospital, Dadu for dialysis. Due to frequent power break down, the Hospital management was required to operate a power generator for alternate electricity supply to the Hospital and particularly for dialysis patients.
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2014-12-10
Complaints Commissioner resigns to accept top UK appointment
The Complaints Commissioner, Nicola Williams, has tendered her resignation and has accepted the appointment as the UK Service Complaints Commissioner – the Ombudsman for the UK Armed Forces, based domestically and worldwide. She will leave office in early January 2015.
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2014-12-10
Québec Ombudsman presents highlights 2014
The end-of-year period is one of reporting and the Québec Ombudsman looks back at its most note-worthy interventions regarding departments and agencies of the Government of Québec and the health and social services network.
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2014-12-10
Ombudsman welcomes historic expansion of mandate
Ontario Ombudsman André Marin today welcomed the historic passage of a new law that will allow his office to investigate complaints about municipalities, universities and school boards for the first time.
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2014-12-10
Ombudsman presents fifth newsletter
The Portuguese Ombudsman released its fifth newsletter informing about the office's activities in November.
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2014-12-12
Tender for IOI regional subsidies 2014/2015
In its efforts to further increase the regional impact of the IOI, the members of the IOI Board of Directors decided at the Annual Board Meeting in Vienna to continue the regional subsidy programme for the membership year 2014/2015.
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2014-12-10
Complaints against HSE centres can be made to the Ombudsman
Ombudsman, Peter Tyndall reminded the public that his office can examine complaints about the HSE and all HSE-run centres, including nursing homes. This follows the shocking scenes in the RTE report on Áras Attracta in County Mayo.
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2014-12-16
Being trans in the EU - comparative analysis of the EU LGBT survey data
Trans persons, or those whose gender identity and/or gender expression differs from the sex assigned them at birth, face frequent discrimination, harassment and violence across the European Union (EU) today. A report published by the European Union Agency for Fundamental Rights (FRA) examines issues of equal treatment and discrimination and analyses data on the experiences of trans respondents from the EU LGBT survey.
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2014-12-16
OPCAT Annual Report 2013/2014
New Zealand’s National Preventive Mechanism released its annual report. This year’s report reveals concerns and highlights improvements identified during individual NPMs’ on-going monitoring visits of detention facilities.
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2014-12-16
Federal Ombudsman releases Annual Report 2013
The Federal Ombudsman of Belgium released its annual report, according to which the Ombudsman received 6,609 files in 2013, of which 5,242 were complaints and 1,367 requests for information.
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