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  • 2021-07-13

    CLOM AOMF – Faire vivre les droits de l’enfant - Flyer

  • 2021-07-13

    ILO - Pronunciamiento ante el magnicidio del Presidente de Haití

  • 2015-11-09

    Croatian People’s Ombudswoman visits Austrian Ombudsman Board

    Ombudswoman Lora Vidović followed an invitation from the Austrian Ombudsman Board and came to Vienna for a two-day visit to exchange experiences and expertise on the ex-post as well as preventive work of the two offices.

  • 2021-07-12

    Mr. Somsak Suwansujarit appointed new Chief Ombudsman of Thailand

    Pursuant to section 17 of the Organic Act of Ombudsmen B.E. 2560 (2017), Mr Viddhavat Rajatanun has completed his term as Chief Ombudsman of Thailand. Following the Royal Proclamation Appointment granted by His Majesty the King Mahavajiralongkorn, Mr. Somsak Suwansujarit was appointed Chief Ombudsman of Thailand and Assoc.Prof. Issaree Hunsacharoonroj as Ombudsman of Thailand.

  • 2021-07-12

    Niveau de criminalité transnationale - la communauté internationale doit venir en aide

    Insécurité en Haïti avec un niveau de criminalité transnationale, la communauté internationale doit venir en aide à la PNH.

  • 2015-11-06

    Ombudsman’s office marks 40 years of helping citizens, improving governance

    The Office of the Ontario Ombudsman celebrated 40 years of helping citizens resolve issues with the provincial government on 30 October 2015. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975.

  • 2015-11-04

    El Síndic investiga la muerte de cuatro personas por la inundación de un geriátrico en Agramunt

    El Síndic de Greuges de Cataluña ha abierto una actuación de oficio para aclarar las circunstancias de la muerte de cuatro personas en la residencia geriátrica Ribera del Sió de Agramunt a consecuencia de las fuertes lluvias. Los responsables del centro contactaron con los servicios de emergencia porque algunos usuarios con movilidad reducida no podían salir.

  • 2015-11-04

    Annonce des récipiendaires de 2015 de la Mention élogieuse de l’ombudsman des vétérans

    L’ombudsman des vétérans du Canada, Guy Parent, présentera aujourd’hui la Mention élogieuse de l’ombudsman des vétérans aux récipiendaires de 2015 : le lgén l’honorable Roméo Dallaire (ret.), et le capt (ret.) Raimo (Ray) Kokkonen en reconnaissance de leur contribution exceptionnelle au bien-être des vétérans et de leur famille.  

  • 2015-11-04

    La Defensoría presenta el Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia

    La Defensoría de Niñas, Niños y Adolescentes de Santa Fe, a cargo de Analía Colombo, invita a la presentación del Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia de Santa Fe. La actividad se llevará a cabo el jueves 5 de noviembre a las 10.00 en el Centro de la Juventud (avenida Belgrano 950) de la ciudad de Rosario.

  • 2015-11-04

    Governance and office management

    This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.

  • 2015-11-04

    Contacts

    Starter Kit contact For any questions or comments regarding this Starter Kit, please contact the Western Australian Ombudsman’s office by email: communications@ombudsman.wa.gov.au   Australian Ombudsman Offices Commonwealth Ombudsman Website: http://www.ombudsman.gov.au Email: ombudsman@ombudsman.gov.au Phone: 1300 362 072 Fax: 02 6276 0123 Postal: GPO Box 442, CANBERRA ACT 2601   New South Wales Ombudsman Website: http://www.ombo.nsw.gov.au Email: nswombo@ombo.nsw.gov.au Phone: 02 9286 1000 Toll free (outside Sydney metro): 1800 451 524 Fax: 02 9283 2911 Postal: Level 24, 580 George Street, Sydney NSW 2000   Northern Territory Ombudsman Website: http://www.ombudsman.nt.gov.au/ Email: nt.ombudsman@nt.gov.au Phone: (08) 8999 1818 Free call: 1800 806 380 Postal: PO Box 1344, Darwin NT 0801   Queensland Ombudsman Website: http://www.ombudsman.qld.gov.au Email: ombudsman@ombudsman.qld.gov.au Phone: 07 3005 7000 Freecall: 1800 068 908 (outside Brisbane) Fax: 07 3005 7067 Postal: GPO Box 3314, Brisbane QLD 4001   South Australian Ombudsman Website: http://www.ombudsman.sa.gov.au Email: ombudsman@ombudsman.sa.gov.au Phone: (08) 8226 8699 Toll free: 1800 182 150 (outside metro SA only) Facsimile: (08) 8226 8602 Postal: PO Box 3651, Rundle Mall SA 5000   Tasmanian Ombudsman Website: http://www.ombudsman.tas.gov.au/ Email: ombudsman@ombudsman.tas.gov.au Phone: 1800 001 170 (free call nationally) Postal: GPO Box 960 Hobart 7001   Victorian Ombudsman Website: https://www.ombudsman.vic.gov.au/ Email: ombudvic@ombudsman.vic.gov.au Phone: 03 9613 6222 1800 806 314 (Regional) +61 3 9613 6222 (International) Fax: 03 9614 0246 Postal: Level 1 North Tower, 459 Collins Street, Melbourne VIC 3000 DX210174 Melbourne   Western Australian Ombudsman Website: http://www.ombudsman.wa.gov.au Email: mail@ombudsman.wa.gov.au Phone: 08 9220 7555 Freecall: 1800 117 000 (toll free for country and interstate callers) Facsimile: 08 9220 7500 Postal: Ombudsman Western Australia, PO Box Z5386 St Georges Terrace PERTH WA 6831   Pacific Region Ombudsman Offices Ombudsman of the Cook Islands Website: http://www.whupi.com/ombudsman/ Email: complaints@ombudsman.gov.ck Phone: (682) 20 605 Fax: (682) 21 605 Postal: PO Box 748, Avarua, Rarotonga, Cook Islands   The Ombudsman of Hong Kong Website: http://www.ombudsman.hk Email: enquiry@ombudsman.hk Phone: (852) 2629 0555 Fax: (852) 2882 8149 Postal: G.P.O. Box No. 3300, Hong Kong New Zealand Ombudsman Website: http://www.ombudsman.parliament.nz Email: info@ombudsman.parliament.nz Phone: 0800 802 602 (+64 4 4739533) Fax: (04) 471 2254 Postal: PO Box 10152, Wellington 6143   Ombudsman Commission of Papua New Guinea Website: http://www.ombudsman.gov.pg Email: ombudspng@ombudsman.gov.pg  Phone: (675) 308 2600 / 308 2620 Toll Free: (675) 1801800 Fax: (675) 320 3211 Postal: Ground Floor, Deloitte Tower, Douglas Street, PO Box 1831 PORT MORESBY 121National Capital District, Papua New Guinea   Office of the Ombudsman Samoa Website: http://ombudsman.gov.ws/ Email: info@ombudsman.gov.ws Phone: +685 25394 Fax: (685) 2186 Postal: Apia Central Bank Building Level 5   Office of the Ombudsman of Solomon Islands Email: ombudsman@solomon.com.sb Phone: (677) 28135 / (677) 28625 Fax: (677) 28626 Postal: PO Box 535, Honiara, Solomon Islands   The Control Yuan Website: http://www.cy.gov.tw/mp.asp?mp=21 Email: cymail@ms.cy.gov.tw Phone: :(+886) 2-2341-3183 Fax: Fax:(+886) 2-2341-0324 Postal: No.2, Sec. 1, Zhongxiao E. Rd., Taipei City 10051, Taiwan (R.O.C.)   Commissioner for Public Relations of the Kingdom Of Tonga Email: primzolta@yahoo.com.au Phone: 00 (676) 26980 or (676) 26 981 Fax: (676) 26 982 Postal: Commission for Public Relations, Lavinia Road, NUKU’ALOFA TONGA   Office of the Ombudsman- Republic of Vanuatu Email: ombud.vt@vanuatu.com.vu Phone: (+678) 27200 Fax: (+678) 27140 Postal: Office of the Ombudsman, Private Mail Bag 9081, Port Vila, Vanuatu

  • 2015-11-04

    Stakeholder engagement

    This section of the Starter Kit provides information and resources relating to the office’s engagement and communication with its key stakeholders. Members of Parliament – Interacting with Members of Parliament and government Ministers. Journalists – Expectations of staff for communicating with the media and journalists and in other forums. Agencies – Improving public administration through interaction with agencies. Outreach and awareness – Considerations for raising awareness about the office’s services in the community, and enhancing access for the public.

  • 2015-11-04

    Outreach and awareness

    Ensuring that all of the community are aware of, and can access, services should be an essential objective of the office.

  • 2015-11-04

    Receiving and assessing complaints

    How complaints are received and assessed can vary depending on a number of factors, including the jurisdiction of the Ombudsman, the agencies and other parties involved, the actions that the complainant has already taken, and the complainant’s desired intended outcome.

  • 2015-11-04

    Challenges to jurisdiction

    Ombudsman offices can face particular challenges when the executive government seeks to change the Ombudsman’s jurisdiction in a way that might limit the office’s ability to function effectively, or impact its independence.

  • 2015-11-04

    Records management

    Proper maintenance of records is an important part of a well-functioning organisation. It is particularly important that Ombudsman offices have good record management practices because it is a key area where Ombudsmen often identify poor practice in agencies in their jurisdiction. In addition, Ombudsman offices often deal with sensitive and, sometimes, highly confidential or secret information.

  • 2015-11-04

    Measuring and monitoring performance

    As with any other public or private sector organisation, it is important that offices monitor, measure and report on their performance. This will provide the Ombudsman and senior staff with confidence in the work of the office. It will also allow the office to demonstrate to the community that it is making appropriate and efficient use of the funding and resources with which it is provided. In some jurisdictions, this information can also be of assistance to the Parliamentary Committees tasked with overseeing the work of the Ombudsman. Offices can use this information to support applications for additional funding and resources, particularly if there is a clear increase in a particular area of the office’s work. And finally, this information will be useful to demonstrate the office’s importance to the community.

  • 2015-11-04

    How to build and maintain independence

    Possibly the most important element to the success of an Ombudsman is the office’s independence. It must not be, or be seen to be, answerable to the government of the day or to the agencies within the office’s jurisdiction. At the same time, the office must also not be or be seen to be a community advocate. The Ombudsman must clearly be acting in the public interest at all times.

  • 2015-11-04

    Guiding principles

    The Ombudsman is a core institution of modern government with a role to promote and protect human rights, contribute to the maintenance of the rule of law and as a pathway to accessible, timely and effective administrative justice. As the Ombudsman has a significant role to keep the executive government to account, the Ombudsman and the Ombudsman’s office must act, and be seen to act, with a high degree of integrity and accountability.

  • 2015-11-04

    APOR Starter Kit

    Starter Kit for New Ombudsman and Developing or Expanding Offices Welcome to a collection of Ombudsman resources, guidance and useful advice, prepared for the members of the Australasian and Pacific Ombudsman Region (APOR) with the financial support of the International Ombudsman Institute (IOI). This ‘starter kit’ is designed to provide assistance to newly established Ombudsman offices, as well as to those undergoing expansion or looking for assistance to develop existing services or new functions. The resources in this Sarter Kit are set out under a number of broad topics:   Core principles Guiding principles How to build and maintain independence Governance and office management Strategic and business planning Measuring and monitoring performance New functions and a growing office Risk management Records management Challenges to jurisdiction Complaints and investigations Receiving and assessing complaints Conducting investigations Managing parties to a complaint Stakeholder engagement Members of Parliament Journalists Government agencies Outreach and awareness Contacts   These pages provide information about the topic and include a range of resources relevant to the topic from other APOR members. This starter kit is a dynamic resource, meaning that the resources may be updated and new resources added over time.   New or amended resources If your office has any resources you think may be useful to others, or previously provided resources that have been updated, please contact the Western Australian Ombudsman’s office by email at communications@ombudsman.wa.gov.au.   Use of terms Throughout this Starter Kit, some common terms have been used: ‘Agencies’ refers to the Departments, authorities, organisations and other service provides within the Ombudsman’s jurisdiction. ‘Office’ means the office of the Ombudsman. ‘Ombudsman’ refers to the chief executive of the office, and if there are more than one Ombudsman, any or all of them, as relevant. ‘Public officers’ means the people employed in agencies. ‘Staff’ means the people employed in the office under the direction and control of the Ombudsman.

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