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2026-03-13Webinar recording now available: AORC Webinar on „Integrating ADR and Investigative Techniques in Ombudsman Case Resolution”
On 3 March 2026, the African Ombudsman Research Centre (AORC) held a webinar on Integrating ADR and Investigative Techniques in Ombudsman Case Resolution. Click here to read the contributions and access the recordings.
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2026-03-13
Ontario Ombudsman releases Indigenous Services Plan, commits to ongoing dialogue to improve public service delivery for Indigenous Peoples
On 12 March 2026, Ontario Ombudsman Paul Dubé released his Office’s Indigenous Services Plan, committing to internal improvements and external engagements to help ensure public services in Ontario respect Indigenous rights.
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2026-03-13
Review identifies opportunities to improve complaint handling processes
On 9 March 2026, the NSW Ombudsman tabled the report NSW public sector complaint handling in 2025 – self-assessment and survey results that provides a high-level snapshot of the maturity and effectiveness of complaint handling systems across NSW public authorities.
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2026-03-06
NSW Ombudsman calls on Minister to deliver reforms to the inmate discipline system
In the report ‘The progress of NSW’s inmate discipline system reform’, which was tabled on 2 March 2026, the NSW Ombudsman has called on the Minister for Corrections to respond to concerns that insufficient steps have been taken in due time to reform the inmate discipline system in response to the Ombudsman’s 2024 investigation.
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2026-01-09Síndic de Greuges de la Comunitat Valenciana - Informe anual 2015 - ES
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2026-03-06
Face it instead of turning away: Recognising, addressing and preventing violence against women and girls - taking responsibility in the health and social sectors
In the run-up to International Women's Day, the Austrian Ombudsman Board and the Stiftung Forum Verfassung launched a follow-up format to the lecture series "One in Five", which was organised by MedUni Vienna in previous years. Students of social work and people in training for other social professions as well as representatives of civil society organisations came to the event centre of the Constitutional Court for an expert event on preventing violence against women.
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2026-03-13
NSW Ombudsman - NSW public sector complaint handling in 2025 report - EN
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2026-03-13
AORC Webinar - Presentation - Adv. Anani_ Head of Mediation_Israel_Ombudsman_ When and How to Integrate ADR in Case Handling - EN
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2026-01-09
Síndic de Greuges de la Comunitat Valenciana - Informe anual 2016 - ES
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2026-02-27
Reminder: AORC Webinar on Integrating ADR for effective case resolution in Ombudsman institutions
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their insightful webinar on Integrating ADR for effective case resolution in Ombudsman institutions. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 3 March 2026, at 10 am (GMT+2). Kindly click here for the final invitation and additional information on the speakers.
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2026-02-27
Old Complaints and Increasing Collective Conflicts Will Be Addressed, as ACRC Operates the “Collective Conflict Mediation Bureau” in Earnest
Dedicated personnel under the Collective Conflict Mediation Bureau will work in line with civil counselors and conflict management officials of respective institutions to actively address age-old, habituated complaints and collective conflicts as of Jan. 27.
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2026-01-16
AORC - Invitation - Webinar - Implementing ISO 9001 in Ombudsman Institutions - EN
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2026-01-16
AORC - Invitation - Webinar - Implementing ISO 9001 in Ombudsman Institutions - EN
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2026-02-20
Indonesia Ombudsman Establishes Guidelines for the Voluntary Ombuds Review through Chairperson’s Regulation Number 3 of 2026
The Ombudsman of the Republic of Indonesia has officially enacted the Guidelines for Writing the Voluntary Ombuds Review through Chairperson’s Regulation Number 3 of 2026. These guidelines provide a systematic framework for documenting and reporting the contribution of public service oversight to achieving the Sustainable Development Goals (SDGs).
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2026-01-09
Síndic de Greuges de la Comunitat Valenciana - Informe anual 2022 - ES
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2026-01-09
Síndic de Greuges de la Comunitat Valenciana - Informe anual 2013 - ES
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2026-02-27
AORC - Invitation – AORC Webinar_Enhancing Efficiency in Case Resolution_3 March 2026 - EN
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2026-02-27
AORC - Invitation – AORC Webinar_Enhancing Efficiency in Case Resolution_3 March 2026 - EN
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2026-02-27
AORC Invitation – AORC Webinar_Enhancing Efficiency in Case Resolution_3 March 2026 - EN
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2026-02-12
NSW Ombudsman investigation finds statutory failings in DCJ handling of ROSH reports
A newly released NSW Ombudsman investigation has denounced DCJ’s longstanding practice of closing ROSH reports on the stated basis that it has inadequate resourcing to undertake the necessary investigation and assessment of risk. “No Capacity to Allocate” – The Department of Communities and Justice’s practice of closing ROSH (Risk of Significant Harm) reports found this practice is contrary to DCJ’s statutory responsibilities, but has become ingrained as ‘business as usual’.