BackThe Collective Conflict Mediation Bureau under the Anti-Corruption and Civil Rights Commission (ACRC, Acting Chairperson Han Sam Suk) officially launches on Jan 27th to specifically address old, habitual complaints that are being filed repeatedly along with the complex, fierce complaints on collective conflict which happen during the people’s daily livelihood.
The ACRC held a board-hanging ceremony for the Collective Conflict Mediation Bureau at the KT&G Sejong Centre, along with Mr. Han Sam Suk, Acting Chairperson of the ACRC, and Mr. Joo Jin Woo, Public Conflict Mediation Secretary of the Presidential Office, in the afternoon of Jan. 27th.
The ACRC has been focused on the practical resolution of complaints on collective conflict and repetitive, frequent habitual complaints to realize the administrative philosophy of “People-centered, Field-centered, Achievement-centered” since the launch of the new administration in June 2025 which values the sovereignty of the people.
As a result of the seven months of active resolutions – such as mediation and agreement – with the new administration, 46 collective conflict complaints were addressed and 9,375 people were directly benefited, showing an increasing trend over the same period in the previous year.
Representative cases are as follows: Mediation to come up with safety measures for tourist attractions at Guryongpo of Pohang-si in Gyeonsangbuk-do Province for the better and safer lives of the people (Jul. 2025), Mediation on bridging built-up soil area at Yanggu-si, Gangwon-do under the cooperation without silos based on mutual communication (Aug. 2025), Mediation on the safe commute of three middle and high schools students of Seongnam-si, Gyeonggi-do Province, a practical mediation for various people based on the perception that the field always has an answer (Oct. 2025), and Mediation on building a power cable for Korea Electric Power Corporation (KEPCO) at Dangjin-si, Chungcheongnam-do Province, an endeavor as an active mediator for the interests of a long-standing issue (Dec. 2025).
When it launches, the Collective Complaint Mediation Bureau will prioritize addressing age-old unusual petitions – petitions that are being filed repeatedly and continuously due to dissatisfaction or distrust of the results – and start its duty.
Its aim is not simple completion but addressing petitions so that they are not raised again, by attentively listening to and persuading the petitioners while closely cooperating with related agencies and professionals, while analyzing the causes and structures of repetition and connecting them to institutional improvement.
The Bureau will bring in 100 people including officials from the Collective Complaint Mediation Bureau, professionals in communication, counsel, and law, and civil counselors who are former public officials, and people who are in charge of the work in relevant agencies. They will be grouped considering the characteristics of the agenda items and operate as dedicated teams, for effective and systematic resolution of the petitions.
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Source: Anti-Corruption and Civil Rights Commission (ACRC), South Korea
