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2021-04-13Jornada de turismo y salud sobre ventajas y desventajas del pasaporte sanitario
Como consecuencia del contexto actual por la pandemia del COVID-19, la Defensoría del Turista porteña y el Servicio de Alergia e Inmunología del Hospital Argerich llevaron a cabo el pasado 8 de abril la jornada informativa virtual “Pasaporte sanitario, un nuevo requisito para viajar. Aspectos médicos y legales”.
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2021-04-13
Webinar “Visiting Places of Detention”
The African Ombudsman Research Centre (AORC) in cooperation with the IOI is hosting a factilitated Zoom discussion on the Optional Protocol to The Convention Against Torture (OPCAT) and what it means in relation to the Ombudsman and its mandate of visiting places of detention. The webinar will be held on 20 April 2021 and registration is now open.
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2018-08-16Protecteur du Citoyen - Annual Report 2010/2011 - EN
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2021-04-12
El Síndic recomienda investigar la presencia de la extrema derecha en los cuerpos de seguridad
El pasado año en Alemania se publicó un informe que analizaba el alcance de la infiltración de la extrema derecha dentro de los servicios de seguridad del país. El Departamento de Interior ha aceptado la recomendación de elaborar un estudio similar respecto del cuerpo de PG-ME.
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2021-04-12
Reform of mental health services: an urgent need and a human rights imperative
Already in the early stages of the COVID-19 pandemic, the World Health Organisation (WHO) was warning that substantial investment in mental health services was necessary to avert a mental health crisis. The evidence for the devastating impact of the pandemic on mental health is now overwhelming. The reasons for this are clear: the pandemic caused fear and anxiety for everyone, and many of us had to face illness, grief over lost family members, insecurity and loss of income
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2021-04-12
13. Reporte semanal “Derechos humanos en perspectiva internacional”
Les hacemos llegar el 13. Reporte Semanal de “Derechos Humanos en Perspectiva Internacional” (3 al 9 de abril de 2021), elaborado por el Programa de Observación y Asistencia para el Fortalecimiento de las Defensorías del Pueblo, que forma parte de la Unidad de Política Institucional de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires (Argentina).
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2021-04-12
Human Rights and Environmental Assessment: the FIO experience
The Ombudsman, within the framework of its international cooperation with the FIO - Iberoamerican Federation of Ombudsmen, participated in the collective work "Recommendations for the incorporation of a human rights approach in environmental impact assessment".
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2015-07-14
Public Defender of Rights - Annual Report 2011 EN
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2015-07-14
Public Defender of Rights - Annual Report 2012 EN
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2012-04-06
Spain Valedor do Pobo de Galicia - Annual Report 2009 ES
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2021-04-08
Re-watch AORC Webinar on “Ombudsman Concept” online
The African Ombudsman Research Centre (AORC) presents the recorded video of its latest webinar on the “Concept of the Ombudsman” as well as the written contributions of panellists. If you were not able to participate in the live event, you can now re-watch the webinar online.
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2021-04-06
El Procurador del Común entrega al Presidente de las Cortes el Informe Anual correspondiente al año 2020, ejercicio en el que se tramitaron 6.342 expedientes
Un total de 1807 expedientes estuvieron referidos a la situación provocada por la Covid-19, en gran parte relacionados con la sanidad, la educación y las residencias de mayores. Se dictaron cerca de un millar de resoluciones, con un grado de aceptación del 78,68 % de las recomendaciones dirigidas a las Administraciones.
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2024-03-28
Victorian Ombudsman Deborah Glass reflects on her 10-year term
Victorian Ombudsman Deborah Glass reflects on her 10-year term as Victoria’s Ombudsman in a report which is now available. She will shortly come to the end of her 10-year term as Victoria’s Ombudsman.
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2024-03-28
Italy-Argentina: Bilateral Meeting in the Name of Civil Defense
At the Regional Council of Lazio, a meeting took place between Marino Fardelli, Civil Ombudsman of Lazio and President of the Coordination of Italian Civil Ombudsmen, and Walter Domingo Martello, Vice General Civil Ombudsman of the Province of Buenos Aires. The purpose of the meeting was to exchange experiences between the two institutions, and this goal was fully achieved with a commitment to continue in the future.
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2024-03-28
El Defensor del Pueblo entrega a la presidenta del congreso de los diputados el informe anual 2023
El 22 de marzo 2024, el Defensor del Pueblo, Ángel Gabilondo, ha registrado en las Cortes Generales el Informe anual de la actividad de la institución en 2023, y ha hecho entrega del mismo a la presidenta del Congreso de los Diputados, Francina Armengol. El Informe será entregado al presidente del Senado, Pedro Rollán, el 25 de marzo.
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2021-04-01
The Seimas Ombudsman‘s Office has Submitted the Activity Report of the year 2020
The Seimas Ombudsman’s Office – the National Human Rights Institution – has submitted its Activity Report of 2020 to the Seimas highlighting human rights concerns of the last year. The COVID-19 pandemic, which shook the world in 2020, also impacted the activities of the Seimas Ombudsman, who repeatedly noted that during the pandemic it was especially important to ensure that residents of care homes and convicts had the opportunity to keep in touch with their family members. In other cases, when it was established that certain rights of individuals were violated due to the conditions of the pandemic, own-initiative investigations were started.
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2024-03-27
How to tell people they owe the government money – Best practice principles for notifying people about debts
Prompted by the Australian Taxation Office (ATO) re-activating or off-setting very old debts, on 26 March 2024, the Commonwealth Ombudsman, ACT Ombudsman and Inspector-General of Taxation and Taxation Ombudsman published: How to tell people they owe the government money – Best practice principles for notifying people about debts.
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2021-03-29
11. Reporte semanal “Derechos humanos en perspectiva internacional”
Les hacemos llegar el 11. Reporte Semanal de “Derechos Humanos en Perspectiva Internacional” (20 al 26 de marzo de 2021), elaborado por el Programa de Observación y Asistencia para el Fortalecimiento de las Defensorías del Pueblo, que forma parte de la Unidad de Política Institucional de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires (Argentina).
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2021-03-29
La Defensoría del Pueblo presentó materiales de difusión en lengua de señas
La institución puso a disposición de personas sordas dos videos, que serán difundidos a través de sus canales digitales, con la intención de acercar un mecanismo para la recepción de denuncias a través de WhatsApp.