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2025-06-12Ombudsman probes Hospital Authority’s assistive device loan service
On 10 June 2025, the Ombudsman, Mr Jack Chan, announced the launch of a full investigation into the procedures and mechanisms currently employed by the Hospital Authority in providing an assistive device loan service to the public.
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2023-07-27
Chief Ombudsman calls for immediate halt to use of spit hoods on vulnerable prisoners
Following inspections at the minimum-to-high security Christchurch Women's Prison and Wellington's Arohata Prison, Chief Ombudsman Peter Boshier called on the Department of Corrections to never again use spit hoods on vulnerable prisoners including young people and disabled people.
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2023-07-27
Ombudsman asks Frontex about role in rescue operations after Greek boat tragedy
European Ombudsman Emily O’Reilly has opened an own-initiative inquiry aimed at clarifying Frontex’s role in search and rescue operations in the Mediterranean sea following the drowning of hundreds of people off the coast of Greece on 14 June 2023. Ms O’Reilly has asked to inspect a wide range of documents concerning Frontex’s responsibilities to rescue those in distress at seas.
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2014-02-06British Columbia Ombudsperson - Annual Report 2009/2010 - EN
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2014-01-30
FRA: Access to data protection remedies in EU Member States – Report (Jan 2014) EN
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2023-07-20
Ombudsman warns against collection of undue charges and failure to deliver proof of denunciation to citizens
The Ombudsperson addressed a Recommendation to the Minister of Internal Administration, drawing attention to the collection of undue charges by the security forces and renewing her appeal for a definitive solution to the lack of delivery of proof of payment for denunciations made by citizens.
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2023-07-20
BC Ombudsperson releases 2023 report “Time to Right the Wrong”
The Ombudsperson of British Colombia (BC) released its report on 18 July 2023. It addresses the recent complaints to the Ombudsperson from surviving members of the Doukhobor community, who were apprehended, institutionalized and maltreated as children in the 1950s. The report draws on information from a 1999 BC Ombudsman investigation and report, renewing the call for both an apology and compensation.
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2023-07-20
Results of Ombudsman’s investigation into Housing Department’s arrangements for senior citizens and converted one-person units
The Ombudsman, Ms Winnie Chiu, announced at a press conference on 13 July 2023, the completion of a direct investigation into the arrangements for Housing for Senior Citizens (“HSC”) and converted one-person (“C1P”) units by the Housing Department (“HD”), and made eight recommendations for improvement to HD.
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2025-06-06
Provincial Ombudsman, Khyber Pakhtunkhwa Pakistan visited district Torghar, Battagram and Kolai Palas
After successfully conducting the awareness campaign under the regional subsidy 2021-22 in District Hangu and Thall, another campaign was organized in three far-flung districts i.e. Battagram,Torghar and Kolai Palas. All the three districts are located in hilly and backward areas of the province. As per instructions of Ombudsman Syed Jamalud Din Shah, the awareness sessions were organized in District Administration Halls for public elected representatives like Nazimeen, Naib Nazimeen and Village Councilors. The purpose of the awareness session was to communicate the message of the Ombudsman about this prestigious Institution regarding the role and responsibilities of the Provincial Ombudsman Institution and how they can benefit from this Institution free of cost.
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2012-05-14
ITALY - Ombudsman of the Autonomous Province Bolzano (South Tyrol) - Annual Report - 2007 DE
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2023-07-14
President Field chairs a session of the 2023 Asia Region meeting of the IOI and provides a presentation to members
It was the singular privilege of IOI President Chris Field PSM to be given the opportunity to chair the morning session of the 2023 Asia Region meeting of the IOI and provide a presentation to members during his official visit to Thailand. Following President Field’s presentation, there was an outstanding Q&A discussion between members of the Asia Region and President Field.
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2023-07-14
Australian Ambassador to Thailand, Her Excellency Dr Angela McDonald PSM, hosts an official dinner in honour of IOI President Chris Field’s visit to Thailand
IOI President Chris Field PSM was delighted to meet with the Australian Ambassador to Thailand, Her Excellency Dr. Angela McDonald PSM, on the occasion of his official visit to Thailand. Immediately following their warm and informative exchange, Her Excellency was very gracious to host an official dinner at the Ambassador’s Residence in honour of President Field’s visit to Thailand.
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2018-12-04
Towards the effective protection of LGBTI persons deprived of liberty - a monitoring guide (Dec. 2018)
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2023-07-12
Court enforces Commission’s access to information decision
The Employment and Labour Relations Court has issued a judgment that adopted the order of the Commission on Administrative Justice under the Access to Information Act, 2016. On 15 June 2023, the Court issued the judgment following a case where the Kenya Commercial Bank (KCB) failed to comply with the order of the Commission.
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2023-07-12
The Office of The Ombudsman of Hong Kong presented its Annual Report 2022-23
The Ombudsman, Ms Winnie Chiu, presented the 2022-23 Annual Report of the Office of The Ombudsman to the public on 12 July 2023. The Office received 766 pandemic-related complaints in the year of 2022-23, accounting for about 14% of the total number of complaints, a hike from 206 last year.
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2025-05-29
House Business Committee approves the Ombudsplan 2025
The House Business Committee presided over by the Speaker of the House, the Hon. Dr Anglu Farrugia, convened in a special session to discuss the Ombudsplan 2025. The Ombudsplan is a report requesting parliamentary approval for its financial allocation for the upcoming year. In his opening remarks, the Parliamentary Ombudsman, Judge Joseph Zammit McKeon, presented the key themes outlined in the Ombudsplan 2025.
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2025-05-29
Conclusion of Cooperation Project with the Serbian Ombudsman
Last week, the National Ombudsman of the Netherlands, Reinier van Zutphen, together with several staff members, attended the official closing of a cooperation project with both the national and local ombudsmen in Serbia. In the presence of the Serbian Ombudsman, Zoran Pašalić, and a big representation from the national office and several local Serbian ombudsmen, the project was concluded.
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2025-05-29
NHRIs reveal key developments and challenges impacting rule of law across the European Union
For the sixth consecutive year, National Human Rights Institutions (NHRIs) in the European Union (EU) have provided insights into their national rule of law landscapes. Overall, these show negative trends in areas such as the enabling space for NHRIs, civil society space and human rights defenders, access to justice, and media freedom. Despite the concerning picture, NHRIs continue working to counter these challenges and some progress is evident. Building on this, they recommend how policymakers can strengthen the rule of law across the EU.
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2025-05-29
Webinar – Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens
The African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators Association (AOMA) in collaboration with the International Ombudsman Institute (IOI) cordially invite you to a webinar on Tuesday, 3 June 2025, on "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens". Based on the latest IOI Best Practice Paper developed by the Office of the Ombudsman of the Netherlands, this webinar will explore practical strategies to improve visibility, trust, and access to Ombudsman services. Interpretation into all IOI working languages will be available.
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2025-05-23
Board of Directors holds annual meeting in Rabat
The IOI Board of Directors held its annual meeting from 11 – 15 May 2025 in Rabat (Morocco). The IOI expresses its gratitude to the host of this meeting, the office of the Mediator of the Kingdom of Morocco, for providing the perfect setting for three days of fruitful discussions and collegial and productive meetings.