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2023-01-12Taiwan and France sign agreement strengthening bilateral cooperation on Human Rights
On November 3, 2022, Ms. Chen Chu, Chairperson of the National Human Rights Commission, Mr. Jean-François Casabonne-Masonnave, Director of the French Office in Taipei, and Mr. Jérémie Pellet, CEO of Expertise France, jointly signed a cooperation agreement.
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2023-01-27
IOI President and Western Australian Ombudsman awarded a Public Service Medal in the 2023 Australia Day Honours List
IOI President and Western Australian Ombudsman Chris Field has been awarded a Public Service Medal in the 2023 Australia Day Honours List. The honour is “For outstanding public service as Ombudsman and President of the International Ombudsman Institute.”
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2023-02-03
New Zealand Chief Ombudsman farewells Tonga Ombudsman
Chief Ombudsman for New Zealand and 2nd Vice President of the International Ombudsman Institute (IOI) Peter Boshier visited Tonga this week (30 January to 2 February) to officially farewell Tonga Ombudsman ‘Aisea Taumoepeau, who is retiring this month after nine years of service.
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2023-02-01
Kevin Brezinski takes the helm as Alberta’s new Ombudsman and Public Interest Commissioner
A swearing-in ceremony for the leader of two independent offices of the Alberta Legislative Assembly took place on 31 January 2023. Kevin Brezinski is Alberta’s tenth Ombudsman and third Public Interest Commissioner, accepting a five-year appointment to the dual roles.
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2023-02-03
Ombudsman investigation into operational arrangements for statutory visits under Justices of the Peace Visit Programme
Ombudsman Winnie Chiu announced the completion of the direct investigation into the operational arrangements for statutory visits under the Justices of the Peace Visit Programme (“JP Visit Programme”). The Ombudsman made 13 recommendations for improvement to the Administration Wing, the Correctional Services Department, the Immigration Department, the Hospital Authority, and the Social Welfare Department.
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2023-02-03
Virgílio da Silva Guterres takes office as Ombudsman for Human Rights and Justice
On 5 January 2023, Mr. Virgílio da Silva Guterres was appointed as the new Ombudsman for Human Rights and Justice (Provedor dos Direitos Humanos e Justiçe, PDHJ) of Timor-Leste for a five-year term.
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2023-02-03
Ombudsman welcomes Commission’s constructive response to GDPR inquiry findings
The European Commission will strengthen its monitoring of the implementation of the EU’s data protection law. This comes after the Irish Council for Civil Liberties complained that the Commission was not collecting sufficient information to be able to properly assess the implementation of the General Data Protection Regulation (GDPR) in Ireland.
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2023-02-03
The effect of communication and disinformation during the COVID-19 pandemic
The COVID-19 pandemic has been accompanied by an unprecedented information "epidemic" or “infodemic”. In response to this “infodemic”, governments and public health experts around the world have taken public communication initiatives to combat the spread of disinformation. A recently published document on “The effect of communication and disinformation during the COVID-19 pandemic” analyses how governments, public health experts and other professionals communicated during the pandemic, and the impact of these communication strategies.
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2023-02-09
Ombudsman issues guide for care providers on good record keeping
The Local Government and Social Care Ombudsman issued a guide to help care providers learn from its complaints involving record keeping. The new guide focuses on a number of case studies highlighting the common issues the Ombudsman sees, and also includes good practice tips to help providers avoid the problems from occurring in their own settings.
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2023-02-09
Ombudsman attends symposium of Justice and Accountability Programme
The Office of the Ombudsman attended the closing symposium of the 5 year Justice and Accountability Programme called Chilungamo at Bingu International Convention Centre in Lilongwe. Through this program, the office received funding to implement seven main activities which were packaged into four strategic areas of resolution of backlog of cases, public awareness, stakeholder engagement and capacity building.
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2023-02-09
Ombudsman presents Annual Report 2021/2022
Adv. Basilius Dyakugha, who was appointed as the 7th Ombudsman of Namibia in October 2021, presented the office’s Annual Report for 2021/2022. The Annual Report informs about the office's maldaministration cases, its monitoring of places of detention, the work of the Children's Advocate, as well as the Ombudsman's environmental mandate.
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2023-02-09
Next Best Practice Paper deals with mediation as an effective tool in complaint investigation
The mediation process is a tool that enables personal interaction and respectful and direct dialogue for promoting dispute resolution. It has existed in many countries for several decades as an alternative to the classic complaint handling procedure. Issue 8 of the IOI’s Best Practice Paper series was developed by the Ombudsman and State Comptroller of Israel and draws on the office’s vast experience in this field.
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2023-02-09
Alberta Ombudsman Annual Report 2021-2022
The Alberta Ombudsman’s office presents its 55th Annual Report. In her last report, which covers the activities of the office for the period of 1 April 2021 to 31 March 2022, Marianne Ryan bids farewell after five years as Alberta Ombudsman.
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2023-02-09
Serious shortcomings in the terminal and postoperative care of older people
Deputy-Ombudsman Maija Sakslin has solved several complaints related to the inhuman treatment of older people and the use of strong restrictive measures during physical pain or terminal care or after surgery. The Deputy-Ombudsman has drawn attention to the fact that the complaints mention the same serious shortcomings.
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2023-02-14
The Ombudsman's January 2023 News Summary
The Ombudsman's Office of Latvia has recently published its January 2023 News Summary containing news articles on its call for a review of the amount of child maintenance paid by the State, 11 urgent issues for the Parliament to consider, or the accessibility of banking services for people with physical, sensory, and mental impairments.
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2023-01-18
The Ombudsman's December 2022 News Summary
The Ombudsman's Office of Latvia has recently published its December 2022 News Summary containing news articles on the Ombudsman's Annual Conference on Human Rights and Good Governance, on the "Annual Award for Supporting People with Disabilities", or the office's support for the establishment of family courts in Latvia.
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2023-02-162021-22-Report-to-the-Attorney-General-on-agencies-compliance-with-the-Crimes-Act-1914.pdf
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2023-02-16
Comparative study on digitalization of public services and the role of Ombudsman – podcast episode and article now available
The University of Applied Sciences Vienna (FH Campus Wien) has conducted a study on the role of Ombudsman institutions in the context of the growing digitalization of public services worldwide, to which IOI members contributed by filling in an online survey and by participating in interviews. Prof.(FH) Dr. Julia Dahlvik, the researcher behind this study, has now published a first article on her preliminary findings in a scientific journal and also featured in a podcast episode of the "Law in Action" podcast. To access the article and podcast episode, kindly click here.
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2023-02-17
New Nova Scotia Ombudsman took office
The Province of Nova Scotia has appointed Christine Brennan as Ombudsman. Ms. Brennan is an experienced leader who most recently served as acting Ombudsman. The appointment, for a term of five years, is effective immediately.
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2023-02-16
Publication of the Commonwealth Ombudsman's report to the Attorney-General
On 6 February 2023, the Attorney-General tabled the Commonwealth Ombudsman’s report on agencies' compliance with the Crimes Act 1914.
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