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2025-04-1745th Anniversary of Civic Defense in Lazio
The 45th Anniversary of Civic Defense was celebrated on Tuesday, April 8, 2025, at the Lazio Regional Council with the support of the IOI. The event provided an opportunity to reflect on the history, role, and future prospects of this institutional figure, a reference point for the protection of citizens' rights and a guarantor of administrative transparency.
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2018-02-21
Ombudsman received Ambassador of Kingdom of Netherlands
Elmira Suleymanova, the Commissioner for Human Rights (Ombudsman) received Onno Kervers, Ambasador of the Kingdom of Netherlands to Azerbaijan. The Commissioner gave information about the establishment of the Ombudsman Office in Azerbaijan and informed the Ambassador about the Twinning Project to “Strengthening the capacities of the Commissioner for Human Rights”, which lasted for the past 24 months.
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2025-04-11
Best Practice Paper on Ombudsman outreach practices
The IOI presents a new Best Practice Paper on “Outreach practices from Ombudsman around the world”. The paper builds on the regional exchange prior to and during the 13th IOI World Conference and reflects the results of this exchange among IOI members. It was developed by the office of the National Ombudsman of the Netherlands and presents outreach practices from IOI members across various countries.
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2019-03-15Ombudsman Günther Kräuter with trainer Prof David McQuoid-Mason
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2019-03-08
John Walters, Günther Kräuter, Michelle Bachelet and Luis Raúl González Pérez
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2025-04-04
Connecting Ombudsman Procedures and Citizens: Advancing Public Engagement and Accessibility in Hungary
The Office of the Commissioner for Fundamental Rights of Hungary has successfully implemented the IOI-supported regional subsidy project “Connecting Ombudsman Procedures and Citizens”. The two-phase initiative aimed at strengthening public awareness of the Ombudsman’s work, particularly in the field of disability rights, and at familiarizing the public with the network of newly established regional offices.
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2019-02-22
Athens_Group Photo
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2019-02-22
Athens_Group Photo
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2017-12-18
SPSO publishes thematic report on learning from complaints
The Scottish Public Services Ombudsman (SPSO) published its second thematic report on “Making Complaints Work For Everyone”. The report focuses on the impact of complaints on staff who have been complained. It identifies the causes of negative staff experiences of complaints, and offers a number of resources that can help prevent these difficulties whilst ensuring that the rights of the service user are properly observed.
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2018-07-06
4th IOI Workshop for NPMs - Strengthening follow-up NPM recommendations - Draft Programme
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2025-04-11
Ombudsperson Punjab Ms. Hakim Ali Khan Leads Session on Workplace Harassment at Civil Services Academy
The Ombudsperson Punjab recently conducted an engaging and informative session on workplace harassment at the prestigious Civil Services Academy, Lahore. Addressing an audience of senior officers and trainees, she delved into the critical provisions of Pakistan’s harassment laws, emphasizing the significance of fostering a respectful and secure working environment.
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2025-04-04
First international conference for NHRIs and ombuds institutions
In 2024, the Basque Ombudsman, Manuel Lezertua, together with the President of the IOI European Region, visited Strasbourg. The purpose of their visit was to revive the practice of organizing conferences for ombuds institutions, a tradition that had previously been upheld by the Commissioner for Human Rights. The Basque Ombudsman proposal played a crucial role in bringing into being the High-Level Conference in Strasbourg in March 2025 for National Human Rights and Ombuds Institutions. Kindly click here to read more about this year’s conference.
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2025-04-24
International Ombudsman Institute mourns loss of former Secretary General Peter Kostelka
It is with great sadness that the International Ombudsman Institute (IOI) bids farewell to its former Secretary General and Honorary Life Member Dr. Peter Kostelka, who passed away unexpectedly on 17 April 2025 at the age of 78.
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2025-04-04
Ombudsman Wales - Quarterly Newsletter - November 2024 - March 2025
Kindly click here to read the latest Quarterly Newsletter by the Ombudsman Wales. This newsletter covers the period from November 2024 to March 2025.
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2017-10-23
Councils reminded of their duty to homeless families following Ombudsman investigation
Local authorities are being reminded about the need to house homeless families appropriately, following two separate investigations into the London Borough of Redbridge by the Local Government and Social Care Ombudsman.
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2025-04-11
Control Yuan Inspects PTS and MoC to Access Public Media Operations and Cultural Policy Implementation
The Control Yuan (CY) Committee on Educational and Cultural Affairs, led by Convener Pasuya Poiconx and accompanied by 16 CY members, conducted a circuit supervision to the Taiwan Public Television Service Foundation (PTS) and the Ministry of Culture (MoC) on 17 February 2025.
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2018-12-07
Chris Field, Peter Tyndall, Günther Kräuter, Connie Lau, Ulrike Grieshofer, Peter Boshier (f.l.t.r.)
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2025-04-11
Public Services Ombudsman for Wales publishes report on investigation of a complaint against Betsi Cadwaladr University Health Board
On 8 April 2025, the Public Service Ombudsman for Wales published a new Public Interest report highlighting significant shortcomings in the patient’s post-operative care, failures in the informed consent process and inadequate contract monitoring arrangements in place between Betsi Cadwalader University Health Board and Health Trusts in England.
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2025-03-28
ACRC Announces “2025 Basic Plan for Comprehensive Integrity Assessment of Public Institutions”
The Anti-Corruption and Civil Rights Commission (ACRC, Chairperson Ryu Chul Whan) finalized the 2025 Basic Plan for the Comprehensive Integrity Assessment of Public Institutions on the 24th of February 2025. A comprehensive integrity evaluation will be conducted for all local councils this year to focus efforts on improving entrenched corruption-prone areas in local settings. The final plan for the comprehensive integrity assessment will be confirmed after gathering opinions from various institutions with the results to be announced in December 2025.
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2025-04-04
IOI European Region Quarterly Newsletter – January 2025 - March 2025
Kindly click here to read the IOI European Region’s Quarterly Newsletter for the period from January 2025 to March 2025.
