Pakistan | Payment of dues to stationery suppliers — total amount rupees ten million, five hundred sixty thousand, significant progress in complaint redressal

The Office of the Ombudsman Punjab, took decisive action against the long-standing delays in payments owed to multiple stationery supplier companies of Punjab. The companies had approached the Ombudsman Office with complaints regarding delayed dues from various provincial departments, citing procedural hurdles and administrative bottlenecks.

Upon receiving these grievances, the Ombudsman Punjab initiated a formal inquiry to identify the causes of delay and ensure that suppliers were not subjected to unnecessary financial strain. In one notable case, the intervention led to the release of Rs. 1.335 million to a supplier whose payment had been pending despite multiple follow-ups.

Recognizing the impact of such administrative delays, the Ombudsman Punjab issued clear directions to expedite pending payments and ensure that the rightful dues of all stationery suppliers are processed without further delays. This proactive approach reflects the Ombudsman Punjab’s commitment to ensuring fairness, transparency, and administrative accountability. The complainants appreciated the prompt response and a citizen-friendly service.

Source: The Office of the Provincial Ombudsman Punjab, Pakistan