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Mr. Kaiser Saleem (Secretary, Office of the Ombudsman Punjab) with delegation from the Project Management Bureau, Philippines on the completion of their 5-day Internship Programme
The Office of the Ombudsman Punjab hosted the fourth batch of its International Internship Programme 2026 from 10–15 August 2026, welcoming a six-member delegation from the Project Management Bureau, Philippines. The delegation comprised Atty. Joseph Marion P. Navarrete, Karen Carla V. Paladio, Atty. Christian A. Fernandez, Villa Dooria Lim, Christopher Lilito A. Bacungan III, and Mr. Leandro T. Villarosa.
The five-day programme provided participants with comprehensive exposure to the institutional framework, complaint management systems and outreach mechanisms of the office. The programme commenced with an orientation on the Punjab Office of Ombudsman Act, 1997, followed by a detailed briefing on the ISO 9001:2015 QMS Complaint Management Information System and a visit to the IT Wing.
Participants also received briefings on the 1050 Helpline, media and public awareness strategies, and took part in a Research & Development Wing workshop featuring a comparative analysis between the Office of the Ombudsman Punjab and the participants’ home institution.
A key component of the programme was field exposure. The delegation observed the Awami Khidmat Mobile Van and interacted with complainants in Sargodha. They also visited the Regional Office Sialkot, where they observed daily operations and live hearings with the Advisor.
The programme further included cultural exposure through visits to Wazir Khan Masjid, Shahi Hamam, Lahore Fort, Badshahi Masjid and Wagah Border. The programme concluded with presentations by the participants on their learning and recommendations, followed by a certification ceremony and group photograph, marking the successful completion of the internship.
Source: Office of the Ombudsman Punjab, Pakistan
