PAKISTAN | Brand Ambassador Workshop held at Ziauddin University

A workshop under the Ambassador Program of the Provincial Ombudsman Sindh was held at Ziauddin University on 22nd April 2026, highlighting the role of the Ombudsman Office in ensuring administrative justice for the public.

Dr. Professor Muhammad Ali Sheikh, Vice Chancellor of Ziauddin University, welcomed the Honorable Ombudsman Sindh and his team. Drawing on his earlier experience with the Ombudsman Office, he shared insights into the complaint redressal process and highlighted how timely, free-of-cost justice plays a vital role in strengthening accountability and public trust. He appreciated the Ombudsman office for indulging the youth in promoting civic responsibility.

Ms. Shaaista Sarki, Dean of the Faculty of Law, Politics and Governance, emphasized the vital role of academic engagement in promoting awareness of legal rights. She noted that the program effectively bridges the gap between theory and practice, enabling students to apply their knowledge in real-world contexts. She further highlighted that the initiative equips students with the skills to engage diverse audiences and communicate ideas with clarity and confidence. It also encourages Ambassadors to take an active role in their communities by raising awareness of mandate of Ombudsman Institute thereby serving as a meaningful link between the institution and the wider public.

Addressing the audience, the Honorable Provincial Ombudsman Sindh, Mr. Sohail Rajput stated that, The Ombudsman office was established in 1991 to provide free, fair, transparent, and speedy justice regarding complaints against government departments and agencies. Despite a large population, public awareness about the institution remains limited, which is why this outreach initiative is essential.

He emphasized the role of student ambassadors in strengthening outreach and bridging the gap between the institution and the public so far, we have selected 70 Ambassadors for seven universities and Ziauddin is eighth in row. He also noted a significant rise in complaints, from around 8,000 in previous years to nearly 25,000 in 2025, reflecting improved accessibility and public engagement through this program as well as Khuli khacharies (open house meetings), social media and public campaign.

He further highlighted the introduction of an automated Complaint Management System (CMS) to enhance the transparency and public trust in grievance redressal system by enabling complainants to track the progress of their cases. He also shared a 78% relief ratio, indicating that a majority of decisions have been made in favor of complainants.

Ms. Rehana G. Ali Memon, Advisor, and Masood Ishrat, Registrar, Secretariat Provincial Ombudsman Sindh, also briefed participants on the program’s objectives and operational framework. The event concluded with an interactive Q&A session led by the Honorable Ombudsman Sindh and vote of thanks by Registrar, Ziauddin University.

Source: Office of the Provincial Ombudsman Sindh, Pakistan