On 26 July 2013, the Scottish Public Services Ombudsman (SPSO) laid its 2012/2013 public report before the Scottish Parliament. Despite increasing numbers of complaints and significant cuts in resourcing, the office’s productivity also rose and the SPSO dealt with 9% more complaints than in the previous year.

The Edinburgh-based Queen Margaret University, which has an excellent reputation as a centre for ombudsman and complaint handling practice, published a research report on the future of ombudsmen schemes in the United Kingdom.

A round table was held by the Ukrainian Parliament Commissioner for Human Rights on the control over the observance of human rights while rendering psychiatric care to Ukrainian citizens.

As of mid-June, 2013, the term-of-office of His Excellency Abdelilah Al Kurdi, President of the Ombudsman Bureau, has ended.  The Acting President currently for the Jordanian Ombudsman Bureau is His Excellency Mr. Ala’eddin Armouti.

The Protector of Citizens of the Republic of Serbia published its Annual Report 2012 in English. In total, in 2012 the Protector of Citizens acted upon 4.474 complaints, constituting a significant increase compared to 2011.

The European Court of Justice in Luxembourg has started dealing with the issue of long-time care benefits that Slovakia is not paying to its citizens living in the Czech Republic, on the initiative of Czech ombudsman Pavel Varvarovsky.

The ACRC promotes various cooperative activities based on the bilateral MOU signed by the ACRC and the Ombudsman of Thailand in December 2011.

Mr Abdul Rauf Chaudhry was appointed as Federal Tax Ombudsman by President Asif Ali Zardari, on the advice of the Prime Minister. Ombudsman Chaudhry has been appointed for a period of four years and followes former Federal Tax Ombudsman Muhammad Shoaib Suddle, whose four-year tenure expired on 2 June 2013.