Charlene Paquin became Manitoba’s ombudsman on 4 May 2015. Ms Paquin has many years of public service experience including both policy and service delivery and she follows Mel Holley, who announced his retirement after three years and four months as acting Manitoba Ombudsman.

Groundbreaking project of Toronto Ombudsman to evaluate impact of Ombudsman investigations on public administration now also available in French.

The current newsletter provides the latest updates regarding the changes within the European Network of Ombudsmen and other Ombudsman institutions in Europe.

Ombudsman and Information Commissioner Peter Tyndall has welcomed the recommendations of an Oireachtas Committee contained in a report on the Direct Provision system for asylum seekers.

Veuillez prendre note que le IXe Congrès de l’AOMF aura lieu à Québec (Canada) du 13 au 15 octobre 2015 plutôt que du 8 au 10 septembre comme annoncé dans la lettre d’information du mois de février.

In the May 2015 Newsletter, among other topics, the Catalan Ombudsman requests the European bodies to fight against the failure in guaranteeing the rights of the LGBTI community. In regard of the Crisis in the Mediterranean Sea, the Catalan Ombudsman urges the public authorities to act.

How citizens interact and collaborate with accountability institutions has been the subject of much careful review in recent years. This note by Carolina Cornejo and Marcos Mendiburu highlights key points from the discussion.

IOI First Vice President Diane Welborn attended the 10th Anniversary of the Japanese Association for Ombudsman Studies Conference at Kansai University in Osaka on April 19, 2015.  At the conference she presented a paper on “The Recent Trends of the International Ombudsman Institute.”