A report has revealed that the top three reasons for hospital complaints investigated by the Ombudsman Service were poor communication, errors in diagnosis - including delays in diagnosis, misdiagnosis and failure to diagnose - and poor treatment.

The Federal Ombudsman of Pakistan has established the Federal Advisory Committee on Reforms and Alternate Dispute Resolutions comprising fourteen eminent members from various walks of life.

Awareness about the role of Ombudsman among the people, specially the people of far-flung rural areas is of paramount importance as it facilitates the expeditious and inexpensive justice at grass root level.

The IOI is pleased to present a dissertation on “International Ombudsing: Navigating discursive channels” submitted by C. McKenna LANG for the degree of Doctor of Philosophy at the Taos Institute, Tilburg University with a view to acknowledge the work of practitioners and to consider shared ideas and different angles of analysis to enhance the dialogue.

The latest International Survey of Information Commissioners, conducted by the Centre for Freedom of Information, has been published including responses provided by 53 Commissioners/Ombudsman in 33 countries.

The Danish Parliamentary Ombudsman, Mr. Jørgen Steen Sørensen, published the institution's Annual Report 2013.

Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.

Twenty-five years ago, on 20 November 1989, the UN General Assembly adopted the Convention on the Rights of the Child (UNCRC). It was a landmark development: for the first time, states recognized children as fully-fledged bearers of a range of human rights, just like adults.