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2022-06-30Commonwealth Ombudsman investigation into National Disability Insurance Agency’s preparation to meet Participant Service Guarantee
On 23 June 2022, the Acting Commonwealth Ombudsman, Penny McKay, published a report on the National Disability Insurance Agency’s (NDIA) preparation to meet the Participant Service Guarantee (PSG). The report is the result of an investigation into the NDIA’s preparation to meet the PSG, which was introduced into legislation in Australia on 1 April 2022.
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2021-12-15
Integrity agencies seek reforms to deter the misuse of public resources
The Independent Broad-based Anti-corruption Commission and the Victorian Ombudsman have written to all leaders of Victorian political parties seeking recommendations for legislative change to deter the misuse of public funds.
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2021-02-01
Fundamental rights in AI: What to consider
Artificial intelligence (AI) already plays a role in many decisions that affect our daily lives. It is therefore all the more important to make sure that fundamental rights standards are fully upheld when using AI.
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2021-04-30
Ombudsman Toronto to Undertake Oversight of Toronto Police
City Council on 8 April 2021 unanimously approved the biggest change in police oversight in Toronto's recent history. It asked Ombudsman Toronto to develop a Memorandum of Understanding with the Toronto Police Services Board and the Toronto Police Service, giving the Toronto Ombudsman authority to review the fairness of Toronto Police procedures and programs.
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2022-09-28Report on giving effect to the recommendations arising from the Investigation into the handling of complaints by the Legal Services and Complaints Committee
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2022-03-11
Leveraging the Venice Principles and UN Resolution to promote and protect Ombudsman organizations
Join Ontario Ombudsman and IOI North America Regional President Paul Dubé for a virtual discussion on 29 March 2022 to discuss possible ways to leverage internationally endorsed standards for Ombudsman, such as the Venice Principles and the respective UN Resolution to strengthen and protect your institution.
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2022-03-11
Public Protector to sign agreement with Gauteng Premier as part of stakeholder roadshow
The Public Protector South Africa (PPSA) and the Gauteng Provincial Government are set to enter into an agreement aimed at ensuring that requests for investigation-related information, among other things, are responded promptly to expedite investigative processes. Public Protector Adv. Busisiwe Mkhwebane and Premier David Makhura will sign a Memorandum of Understanding on the sidelines of a PPSA Stakeholder Roadshow meeting at the City of Tshwane offices in Pretoria on Friday.
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2022-03-04
ECRI issues a new General Policy Recommendation to Council of Europe member states
The Council of Europe’s expert body on racism and intolerance (ECRI) has published today a revised General Policy Recommendation on preventing and combating anti-Muslim racism and discrimination to help prevent and counter increasing public manifestations of anti-Muslim racism and discrimination across Europe.
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2020-03-27
COVID 19 - Letter to IOI Members
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2022-07-18
New report sees NHRIs hold up a mirror to the rule of law situation in Europe
For the third year in a row, National Human Rights Institutions (NHRIs) from around Europe have reported on challenges in the rule of law landscape in their countries. At the same time, they highlight NHRI actions to safeguard the rule of law and address recommendations to state authorities and European policy makers. These insights are compiled in ENNHRI’s third annual report on the state of the rule of law in Europe.
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2022-05-24
Re-watch webinar on leveraging the Venice Principles and UN Resolution to promote Ombudsman institutions
In March 2022, the Office of the Ontario Ombudsman held a webinar on how to leverage the Venice Principles and the UN Resolution on the Ombudsman to promote, protect and strengthen Ombudsman institutions. The webinar has been recorded and the video is now available online.
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2020-08-24
AORC webinars to celebrate women Ombudsman
In celebration of the women’s month in South Africa, the African Ombudsman Research Centre (AORC), the training and research arm of the African Ombudsman and Mediators Association (AOMA), has planned a series of webinars for African Ombudsman and their staff on 28 and 31 August 2020.
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2020-03-27
Letter to the Ombudsman Community
These are unprecedented times and our countries are facing challenges on a scale we could scarcely have imagined. IOI President Peter Tyndall and IOI Secretary General Werner Amon would like to address IOI members in these difficult times.
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2021-12-22
Recommendations on complaint about car damage due to sea water flooding not implemented
In terms of Article 22(4) of the Ombudsman Act, the Ombudsman Mr Anthony C. Mifsud and the Commissioner for Environment and Planning, Perit Alan Saliba, have sent to the House of Representatives the Final Opinion in relation to a complaint on car damages suffered due to sea water flooding at Birżebbuġa.
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2021-10-07
UK OM Wales Special Report Homelessness reviewed - an open door to positive change
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2021-10-29
Québec Ombudsman’s special report on access to residential resources for elderly people
Every year in Québec, more than 21,000 elderly people need a place in a public residential resource. The Québec Ombudsman investigated the rules and practices surrounding access to permanent residential resources.
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2021-03-26
COVID issues feature in direct provision complaints to Ombudsman
Issues relating to COVID featured in many complaints to the Ombudsman in 2020 from people in direct provision. Complaints about the movement of people from existing accommodation, the transfer of people to self-isolate in the Citywest complex, and allegations that staff within direct provision centres were not ensuring compliance with public health guidelines were among the complaints dealt with by the Ombudsman.
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2020-09-29
Ombudsman releases access to government information survey
The Chief Ombudsman Peter Boshier states that too many New Zealanders are still unaware of their rights to request information from Ministers, government agencies, and councils despite a growing thirst for information by the public.
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2021-03-25
The Parliamentary Ombudsman presents Case Notes 2020 to Parliament
The Parliamentary Ombudsman, Mr Anthony C. Mifsud, presented the Case Notes 2020 to the President of the House of Representatives, the Hon. Anglu Farrugia. The presentation of the Case Notes coincides with the end of the term of Mr Anthony C. Mifsud as Parliamentary Ombudsman.