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2022-09-06Councils cannot allow multiple care home contracts to run in tandem
The Local Government and Social Care Ombudsman is cautioning councils against allowing the care homes they work with to have subsidiary contracts with clients following a complaint about Leeds City Council.
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2022-06-29
Ombudsman pushes Royal Thai Police to streamline criminal record database
In 2020, the Ombudsman received a complaint from the Faculty of Law of Thammasat University, in relation to the Royal Thai Police Regulation on fingerprinting and record keeping. Pursuant to this regulation, information remains in the criminal record database, even when the prosecutor decides not to press charges.
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2022-10-04
Police failures in responding to complaints of abuse at Kincora Boys’ Home
The Police Ombudsman, Mrs Marie Anderson, has written to the former residents of Kincora Boys’ Home who had made complaints to her Office about failures by police to adequately respond to complaints of sexual abuse which occurred within the Home.
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2022-07-29
Honorary Life Membership awarded to former Secretary General Werner Amon
Werner Amon, former Ombudsman of Austria and IOI Secretary General from 2019 – 2022, has been awarded IOI Honorary Life Membership for his commitment and successful work for the organization.
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2022-08-31Guidance Tool - Strengthening the Resilience of NHRIs and Responding to Threats
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2022-07-07
2021 Report: Cases handled rise 6% to a new high
In 2021, a record volume of 12,219 new cases were processed, as a result of a 6% annual increase in the number of complaints admitted. Based on 2017, the beginning of the first mandate of the current Ombudsman, Maria Lúcia Amaral, the accumulated growth in the number of new complaints processed is 57%.
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2022-09-14
Victorian Ombudsman - Special Report - Youth Worker's access to private informaton about children - 2022
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2023-11-07
10. Working Session A: Dr. Jane Martin – Austerity, public policy and politics – implications for fettering the discretion of the Ombudsman to investigate complaints
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2023-04-14
Child welfare agencies failed to ensure safety of Indigenous girl at risk of human trafficking, Ombudsman finds
Multiple child welfare organizations failed to ensure the safety of a vulnerable Indigenous girl who repeatedly went missing while she was supposed to be receiving supervised services from a foster care agency, Ontario Ombudsman Paul Dubé’s latest investigation has found.
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2022-07-18
Ombudsman Toronto releases recommendations to improve fairness of City's encampments response
Toronto's Ombudsman today released an interim report with early recommendations that he says the City should implement immediately to improve the fairness of its response to encampments.
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2023-11-07
38. Plenary Session IV: Dame Beverley Wakem – Experiences of an Ombudsman that adapted the OPCAT model to meet the needs of their own state
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2021-05-06
2021 UNESCO Survey on Public Access to Information deadline extended to 21 May 2021
UNESCO has extended the deadline of the 2021 UNESCO Survey on Public Access to Information (SDG Indicator 16.10.2) to 21 May 2021 and invites IOI members to take part in it.
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2022-07-22
Ombudsman Kenya - Newsletter Issue 5 (April - June 2022)
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2022-07-29
Honorary Life Membership awarded to former European Regional President Rafael Ribó
Rafael Ribó, former Ombudsman of Catalonia and Regional President of IOI Europe, has been awarded IOI Honorary Life Membership for his commitment and successful work for the organization.
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2022-08-30
OSCE Guidance Tool - Strengthening the Resilience of NHRIs and Responding to Threats
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2023-04-27
The Ombudsman collaborated with the Provincial Electricity Authority (PEA) to resolve a problem of locals having no electricity
The amount of 9 locals - who reside at moo 9 and moo 20, Muang Kao sub-district, Prachin Buri province - had submitted an appeal to the Ombudsman to find facts on the actions of the Provincial Electricity Authority - Kabin Buri Office and of the Muang Kao Sub-district Administrative Office about not expanding the electricity distribution area which has had an impact on them for more than 50-years.
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2021-03-10
Covid-19 - Ombudsman alerts the Government to delays in attributing support to companies
The Ombudsman sent a letter to the Secretary of State for Social Security and to the Deputy Secretary of State and for Fiscal Affairs, in which she requested that efforts be made in order to overcome the situation experienced by companies that have been awaiting, for several months now, attribution of extraordinary support for progressive recovery of activity, wherein the justification for the delay lies in the dynamics of articulation between the Institute of Social Security, IP and the Tax and Customs Authority.
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2023-01-25
Ombudsman Office signed MoU to effectively enhance the capacity in handling complaints with Ministry of Interior
On December 26, 2022, the Chief Ombudsman of Thailand and the Minister of Interior presided over the signing ceremony of a Memorandum of Understanding (MoU) to effectively enhance the capacity in handling complaints.
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2022-12-13
New report uses linked data analysis to better identify risk factors for early childhood mortality
A report tabled by the NSW Ombudsman on 9th December 2022 links perinatal (birth) records with the records of children who have died to better understand risk factors for early childhood mortality.
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2022-09-23
Invitation to the ENO web accessibility and queries seminar on 12 October 2022
The European Network of Ombudsman (ENO) warmly invites you to attend a Webinar on Web accessibility and the ENO queries procedure on 12 October 2022.