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2021-02-17Debe incrementarse presupuesto para entrega de pensión Contigo a personas con discapacidad
Ante el anuncio de priorizar, entre otras, a las personas usuarias del Programa Contigo en la entrega del Bono 600, la Defensoría del Pueblo recordó al Gobierno que actualmente solo el 2.3 % del total de este grupo poblacional en condición de pobreza recibe esta pensión por discapacidad severa.
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2021-02-16
Regreso a clases: protocolos y cuidados para una movilidad segura
La Coordinación Operativa de Transporte y Telecomunicaciones de la Defensoría elaboró un instructivo con lo más relevante de los protocolos que dispusieron los Gobiernos de la Nación y la Ciudad respecto al transporte público y una serie de consejos para moverse de manera cuidada y segura en el regreso al colegio.
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2021-02-16
Ombudsman Publishes Equality & Human Rights Casebook
The Public Services Ombudsman Wales has published his second Equality & Human Rights Casebook highlighting 14 cases where actions or inactions of public bodies within his jurisdiction may have compromised the equality and human rights of individuals.
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2014-12-22
Ombudsman probes Water Supplies Department mechanism for handling leaks of private water pipes
On 18 December 2014, the Ombudsman, Ms Connie Lau, declared a direct investigation into the effectiveness of the mechanism of the Water Supplies Department (WSD) for handling leaks (bursts) of private water pipes.
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2014-12-18
The IOI General Secretariat wishes you a festive holiday season and a happy New Year!
The IOI General Secretariat wishes you all a festive holiday season and a happy New Year! Due to the upcoming holidays, the General Secretariat will not be fully occupied from 24 December 2014 to 6 January 2015. The whole team of the IOI General Secretariat will again be available on 7 January 2015.
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2014-12-15
Ombudsman awarded Chaillot Prize for the Promotion of Human Rights
The Ombudsman Office for the Ministry Interior and the National Institution for Human Rights were jointly awarded the Chaillot Prize for the Promotion of Human Rights in the GCC region in 2014.
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2021-02-11
12th World Conference / 12e Conférence mondiale / 12ª Conferencia Mundial
EN: The IOI Board of Directors has decided that the 12th World Conference and General Assembly will be held online. FR: Le Conseil d’administration de l’IIO a décidé de transformer la 12e Conférence mondiale et l’Assemblée générale de l’IIO en événements en ligne. ES: La Junta Directiva del IIO decidió realizar la 12ª Conferencia Mundial y Asamblea General del IIO por medios electrónicos.
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2021-02-10
Strengthening co-operation with the Bosnia and Herzegovina Ombudsman Institution
Ombudswoman Lora Vidović and the Ombudsman institution of Bosnia and Herzegovina signed a Memorandum on Mutual Co-operation with a view of developing the organisational preconditions for the co-operation in the protection of the rights of their citizens via handling complaints and other activities.
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2021-02-10
Commissioner for Fundamental Rights conducts on-site inspection at Kalocsa children’s home
Based on the information that appeared in the press, as well as warnings from some of the MPs, with regard to the gravity of the concerns, Ombudsman Dr Ákos Kozma launched an ex officio inquiry into the operation of the Kalocsa Children’s Home, Primary School and Vocational School of the Special Children’s Home Centre, Primary School and Vocational School of the Ministry of Human Capacities, in order to clarify the circumstances.
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2014-12-10
Complaints Commissioner resigns to accept top UK appointment
The Complaints Commissioner, Nicola Williams, has tendered her resignation and has accepted the appointment as the UK Service Complaints Commissioner – the Ombudsman for the UK Armed Forces, based domestically and worldwide. She will leave office in early January 2015.
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2014-12-09
Sign up for Ontario Ombudsman investigative training
Registration is filling up fast for the next session of Ontario Ombudsman André Marin's training course "Sharpening Your Teeth: Advanced Investigative Training for Administrative Watchdogs." The course, which is tailored for oversight agencies and investigators, will be held from 19 January to 21 January 2015 in Toronto, Ontario.
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2021-02-09
NIPSO calls for end to uncertainty and confusion over responsibility for care home fees
The Northern Ireland Public Services Ombudsman, Margaret Kelly, has called for clarity over who is responsible for paying the care fees of adults who have a combination of health and social care needs, including those in residential or nursing homes.
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2021-02-09
BC Ombudsperson calls on government and health authorities to address outstanding gaps in long-term care visits policy and practice
Ombudsperson Jay Chalke is calling on the province to amend its long-term care visits policy to address outstanding fairness concerns, and to ensure the policy is implemented consistently across all health authorities.
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2021-02-08
4. Reporte semanal “Derechos humanos en perspectiva internacional”
Les hacemos llegar el 4. Reporte Semanal de “Derechos Humanos en Perspectiva Internacional” elaborado por el Programa de Observación y Asistencia para el Fortalecimiento de las Defensorías del Pueblo, que forma parte de la Unidad de Política Institucional de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires (Argentina).
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2021-02-08
Avis au Parlement sur la protection des lanceurs d’alerte
L’avis du Médiateur fédéral appuiera les discussions de la commission Justice de la Chambre sur la proposition de loi visant à accorder un statut légal et une protection aux lanceurs d’alerte.
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2021-02-08
Cornwall Council stopped payments for disabled woman’s care without organising alternative
A Cornish woman was left without the support she needed after the council told her she could not pay her daughter to care for her, the Local Government and Social Care Ombudsman said.
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2014-12-05
Human Rights Project
The Northern Ireland Ombudsman and the Northern Ireland Human Rights Commission entered into a Service Level Agreement in October 2012 for the purposes of a joint project to develop human rights based approach to ombudsmen investigations.
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2014-12-03
Highlights of IPA/Ombudsman 30th Anniversary Conference available
2014 marked 30 years of the Office of the Ombudsman in Ireland. As part of this anniversary, the Ombudsman's Office co-hosted a conference with the Institute of Public Administration (IPA) on the topic of “Held to Account: Responsibility and Accountability in the Public Service”. Former IOI President, Dame Beverley Wakem, and newly elected second IOI Vicepresident and Ombudsman of Ireland, Peter Tyndall, were among the speakers.
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2014-12-01
Ombudsman probes government regulation of rehabilitation transport services to persons with mobility difficulties
The Ombudsman, Ms Connie Lau, declared today a direct investigation into the Administration’s implementation of the policy formulated in 2007 on provision of special transport services to persons with disabilities who cannot use public transport, and any measures against unauthorised operations of rehabilitation transport services to protect the safety and interests of persons with disabilities.
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2014-12-01
Australia and New Zealand publish guidelines for complaint management
A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.