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2021-06-11Nouveau statut : la Médiatrice se félicite du renforcement du cadre juridique de son bureau
La Médiatrice européenne, Emily O'Reilly, se félicite du fait que le Parlement ait approuvé le renforcement du cadre juridique de son bureau (602 votes sur 692 votants). La révision du statut va permettre de renforcer la base juridique du Médiateur, introduire des garanties supplémentaires pour assurer son indépendance, y compris un budget approprié pour soutenir les activités du bureau.
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2021-06-10
This year's annual report of the National Ombudsman of the Netherlands also published as magazine to reach professionals and as Youtube video
This year the National Ombudsman has also published his annual report as a Magazine. The National Ombudsman has opted for the digital annual magazine in order to clarify the work of the National Ombudsman institute to professionals (e.g. complaint handlers, intermediaries, academics, etc.).
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2015-08-06
Ombudsman community mourns death of Prof. Roy Gregory
It is with great sorrow that the International Ombudsman Institute has learned that Roy Gregory, Emeritus Professor of Politics, died in London on 14 July 2015. In his scholarly work Prof. Gregory made a significant contribution to promoting and developing the concept of Ombudship. The IOI is therefore pleased to share with you a tribute written by his longtime colleague at the University of Reading, Dr. Philip Giddings.
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2015-08-06
Public Services Ombudsman is appointed Gibraltar’s competent authority for ADR
The Public Service Ombudsman in Gibraltar has been appointed by HM Government of Gibraltar to be the Competent Authority for Gibraltar for the purposes of the Consumer (Alternative Dispute Resolution) Regulations 2015.
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2021-06-09
COVID-19 study highlights imperative role of NHRIs in the pandemic
The United Nations Development Programme (UNDP), the UN Human Rights Office of the High Commissioner (OHCHR), and the Global Alliance of National Human Rights Institutions (GANHRI) released the findings of a commissioned study regarding NHRIs experiences with COVID-19.
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2021-06-08
L’invisibilité grandissante et préoccupante des personnes exilées en Île-de-France compromet l’effectivité de leurs droits
La Défenseure des droits, Claire Hédon, et le président du Comité consultatif national d’éthique, le Professeur Jean-François Delfraissy se sont rendus le 3 juin auprès de personnes exilées et sans abri vivant dans des squats ou campements de fortune en Île de France. Pour aller au plus près de cette réalité, la Défenseure des droits et le président du CCNE ont pris part à une maraude à Bobigny et sur l’Île Saint Denis et ont participé à une distribution alimentaire à la Porte de la Villette. Un temps d’échange a également eu lieu avec les associations œuvrant auprès de ces personnes.
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2021-06-08
Fernández Marugán viaja a Ceuta y Melilla para entrevistarse con autoridades y ONG
El Defensor del Pueblo (e.f.), Francisco Fernández Marugán, ha realizado una visita oficial a las ciudades autónomas de Ceuta y Melilla del 1 al 4 de junio para entrevistarse con autoridades y representantes de ONG. Fernández Marugán ha querido conocer de primera mano la situación en ambas ciudades tras la entrada a nado en Ceuta de numerosas personas extranjeras la semana del 17 de mayo. Al Defensor le preocupa especialmente la acogida de los menores extranjeros no acompañados.
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2021-06-07
Access to health files and monitoring of prisons during the Covid-19 pandemic
The Parliamentary Ombudsman of Denmark issued press releases on the access to files from the health authorities and the monitoring of Prison and Probation Service institutions during the Covid-19 pandemic.
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2021-06-07
Queensland Ombudsman presents report on timeliness of responses to notifications of fire ant activity
Fire ants report: Timeliness of responses to notifications of suspected fire ant activity is a new publication from the Office of the Queensland Ombudsman on the timeliness of the National Red Imported Fire Ant Eradication Program’s responses to notifications of suspected fire ant locations made by members of the public.
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2021-06-07Danish Parliamentary Ombudsman - Covid 19: Still more people wait too long for access to files from the health authorities
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2021-06-07
Danish Parliamentary Ombudsman - Covid 19: Monitoring in Prison and Probation Service Institutions
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2015-07-29
Handover procedure between former Ombudsman Kurteshi and recently elected Ombudsman Jashari
Handing over procedure of responsibilities between former Ombudsman Mr Sami Kurteshi and newly elected Ombudsman, Mr Hilmi Jashari, took place on 6 July 2015. After the formal ceremony organized on this occasion within the Ombudsman Institution’s Headquarter, Mr Jashari and Mr Kurteshi addressed to the media with their statements.
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2015-07-23
NSW Ombudsman Bruce Barbour leaves office
The current term of office of New South Wales Ombudsman Bruce Barbour ended on 30 June 2015. After 15 years in office, Mr Barbour will be succeeded by Prof. John McMillan, who will commence a two year term as Acting Ombudsman on 1 August 2015.
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2015-07-23
Jay Chalke appointed new Ombudsperson for British Columbia
Jay Chalke has an extensive background in executive leadership, the conduct of fair and independent investigations and the use of modern approaches to dispute resolution. From 2011 to 2015 Jay led the Justice Services Branch of the Ministry of Justice and was responsible for delivering reforms to justice services and fostering dialogue and collaboration across the justice system.
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2015-07-23
Residential facilities providing care without authorisation
The office of the Ombudsman published its 2015 report on systematic visits carried out by the public defender of rights. This report list the risks (ill-treatment of clients) posed by facilities providing care without authorisation (the “unregistered residential social services facilities”) and explain why good co-operation among all governmental authorities is necessary to penalise these facilities.
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2015-07-21
News from the Parliamentary and Health Service Ombudsman
The Office of the Parliamentary and Health Service Ombudsman released its news for July 2015.
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2021-05-31
Ombudsman recommends overhauling "complicated, overburdened" ambulance oversight system to protect patient safety
Ontario Ombudsman Paul Dubé today called on the Ministry of Health to improve its processes for investigating complaints about ambulance services, in a report that reveals a system that is complicated, overburdened, and wholly inadequate.
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2021-05-31
L’Ombudsman recommande une refonte du système « compliqué, surchargé » de surveillance des ambulances pour protéger la sécurité des patient(e)s
L’Ombudsman de l’Ontario, Paul Dubé, a préconisé aujourd’hui au ministère de la Santé d’améliorer ses processus d’enquête sur les plaintes concernant les services d’ambulance, dans un rapport qui révèle un système compliqué, surchargé, et complètement inadéquat.
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2021-05-31
Eight Ways Ombuds Institutes Can Contribute to the SDGs
IOI Individual member Maaike de Langen published a new article on how Ombudsman Institutions can contribute to the achievement of the Sustainable Development Goals.
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2015-07-15
Ombudsman presents second Annual Report
The Bahrain Ombudsman, the first Independent Ombudsman in the Region, presented his second Annual Report. In the period from 1 May 2014 to 30 April 2015, the Office received 908 complaints and requests for assistance. This is an increase of 375% compared with the previous year's total of 242.