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2025-05-23African Ombudsman received at Presidential Palace
On 24 April 2025, the President of the Republic of Angola, João Lourenço, met at the Presidential Palace in Luanda with a delegation from the Association of African Ombudsman and Mediators, AOMA.
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2025-05-23
Publication Summary IOI World Conference 2024 in The Hague
During the IOI World Board meeting in Rabat, the IOI European Regional President, Reinier van Zutphen, presented the summary of the 13th IOI World Conference that was held in The Hague in 2024. The summary gives an impression of the discussions, which the participants had on the four selected themes.
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2022-03-01
Ombudsman’s Quarterly Review
2022 marks a big year for the New Zealand Ombudsman. The office is celebrating 60 years since ist establishment. Peter Boshier, Chief Ombudsman of New Zealand, emphasized that he is very proud to be leading the office, just as he is grateful for the leadership and vision that has been created by the Ombudsmen serving before him.
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2025-04-17
Ombudsman probes Highways Department’s work on repair and maintenance of public roads
The Ombudsman, Mr Jack Chan, on 11 April 2025 announced the launch of a direct investigation operation to examine the work of the Highways Department (“HyD”) on the repair and maintenance of public roads, in particular the prevention of serious road subsidence incidents.
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2022-09-23
Alberta Ombudsman publishes Annual Report
The 2021-22 report marks the 55th edition of its kind presented to Alberta’s Legislative Assembly. The number of requests for assistance and complaints about unfair treatment the office received increased slightly over year one of the pandemic with health-related matters remaining at the forefront.
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2025-07-31
Ombudsman’s Annual Report for 2024: Without dialogue and political will there can be no changes for the better
On 10 July 2025, Deputy Human Rights Ombudsman Ivan Šelih - who has been leading the Human Rights Ombudsman institution since the conclusion of Ombudsman Peter Svetina’s term on 24 February 2025 - and Deputy Ombudsman Dr. Dijana Možina Zupanc presented the 2024 Annual Report of the Human Rights Ombudsman to the President of the National Assembly of the Republic of Slovenia, Urška Klakočar Zupančič, MSc. On this occasion, they also presented her with the Annual Report of the National Preventive Mechanism.
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2025-05-02
Outgoing Ombudsman Calls for Legislative Reform
Rosemary Agnew, one of Scotland’s leading public figures, has called for legislative reforms as she prepares to step down after eight years as the Scottish Public Services Ombudsman (SPSO). Throughout her time leading the organisation, she has repeatedly highlighted the need to modernise SPSO legislation to enable the Ombudsman to better serve the public and improve accountability in public services. Significantly, she has called for changes in how complaints are made to the SPSO and the ability to investigate complaints under her own initiative.
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2022-07-22
Ombudsman presents Newsletter for April-June 2022
The Office of the Ombudsman of Kenya has published Issue 5 of its newsletter, which covers the most important activities, achievements and developments in the period of April-June 2022. The Newsletter is available here.
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2022-09-15
Public Protector partners with Levy Mwanawasa University Teaching Hospital
In an effort to promote and ensure compliance to laid down administrative procedures, practices and ethical conduct, the Office of the Public Protector is currently working with Levy Mwanawasa University Teaching Hospital orienting the newly recruited health workers and other members of staff.
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2025-05-23
Reflection on the challenges and advances of Ombudsman in Africa and Latin America during 20 years anniversary conference
Reflection on the Challenges and Advances of Ombudsman in Africa and Latin America marked the second day of the Central Act celebrating the 20th anniversary of the election of Angola's First Ombudsman. The day was essentially reserved for the International Conference, with the central theme "The Ombudsman: Advances and Challenges".
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2022-04-01
New Public Services Ombudsman for Wales appointed
Michelle Morris took office as the new Public Services Ombudsman for Wales on 1 April 2022. She was previously Managing Director of Blaenau Gwent County Borough Council. Prior to that she worked for Highland Council in Scotland, for 10 years.
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2025-07-24
Velislava Delcheva is the new Ombudsman of the Republic of Bulgaria
With 123 votes in favour, 92 against and 5 abstentions, MPs elected Velislava Delcheva as the new Ombudsman of the Republic of Bulgaria. She was supported by the votes of GERB-SDS, BSP-United Left, ITN, DPS-New Beginning, and four independent MPs.
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2022-06-27
Federal Ombudsman presents annual report 2021
On 2 May 2022, the Federal Ombudsman published its 2021 Annual Report and presented it to the Chamber of Representatives. The Office opened 8,202 files in 2021, which is a 20 % increase compared to 2019. In 2021, 1 complaint in 5 was still coronavirus related. Complaints about unemployment benefits continued to be rife.
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2022-11-24
Western Australian Ombudsman commences major new function as Western Australian Charitable Trusts Commission
The Office of the Ombudsman of Western Australia has commenced a major new function as the Western Australian Charitable Trusts Commission following the proclamation of the Charitable Trusts Act 2022. There is a particular importance to charitable trusts in Western Australia given many are established for the purpose of advancing the interests of Aboriginal Western Australian communities.
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2022-05-25
Record number of complaints about public services to Ombudsman
Complaints to the Ombudsman about public services, such as those provided by government departments, local authorities and the HSE, reached a record high in 2021. Recently-appointed Ombudsman Ger Deering said that 4,004 complaints were received by his Office - a 17% increase on 2020, and the highest ever in the 38-year history of the Ombudsman.
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2023-03-23
Senior Leadership Visit to Jakarta
The Commonwealth Ombudsman, Mr Iain Anderson, visited the Ombudsman of the Republic of Indonesia (ORI) in Jakarta, Indonesia from 15-16 March 2023. This was the first in-person meeting between the offices since 2020, due to the COVID-19 pandemic.
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2023-11-10Ombudsman Western Australia - Annual Report 2022/23 - EN
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2025-03-21
Ombudsman announces results of direct investigation operation into Housing Department’s handling of illegal parking in public housing estates
On 13 March 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department ("HD")'s handling of illegal parking in public housing estates, and made 12 recommendations for improvement to the HD.
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2022-12-01
Ombudsman welcomes enhanced ability to oversee children in care system
Chief Ombudsman Peter Boshier welcomes the enhanced children in care oversight role for his Office. The Act passed its Third Reading in Parliament in August and it will come into effect on 1 July 2023. The Act gives the Chief Ombudsman a greater ability to consider complaints and monitor and investigate systemic issues in this area.
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2022-10-10
PHSO survey finds that older generations are least likely to complain about NHS if unhappy
A survey conducted by the Office of the Parliamentary and Health Service Ombudsman (PHSO) found that those most likely to have used the National Health Service (NHS) during the pandemic are least likely to have complained if they were unhappy with the service.